Walnut Creek Honda

Bait and switch dealer. Made me an offer for my car, had me bring it in and wasted time just to say they cannot come close to their proposed offer. As mentioned they said my car was perfect and found no issues. They just threw out a number to get you to waste your time and get you there so they can lowball you. Every car on their lot had a "markup" package. That tells me everything I need to know about this scam dealership. Stay away!

Bait and switch dealer. Made me an offer for my car, had me bring it in and wasted time just to say they cannot come close to their proposed offer. As mentioned they said my car was perfect and found no issues. They just threw out a number to get you to waste your time and get you there so they can lowball you. Every car on their lot had a "markup" package. That tells me everything I need to know about this scam dealership. Stay away!

Have been on hold for 20 minutes waiting for service to answer call about electronic problem with my car. No one answers from service and I am without working vehicle .

Review for service department: I went to Walnut Creek Honda recently, and I will never go there again. The shorter service manager is a rude, condescending, poor excuse for a human. My Honda sedan driver-side seatbelt does not retract well, and the buckle frequently ends up in the door well so that the door does not close all the way when I get out. This person saw no problem with this, and told me so with attitude so thick that I could have cut it with a knife. It's the second time someone there has been way less than helpful. I called another dealership, and the service manager (who was, thank God, polite and helpful) told me to try washing the belt and letting it dry. If that did not fix the problem, he said to bring it in to be fixed at no cost (as it is under warranty). So now I wonder: Does WC Honda discourage warranty repairs for some reason? Do they not generate that much revenue? The way I was treated makes me think that the likely answer is yes. And this place charges way more for repairs and parts than reputable local independent shops. In this same area, compare them with Frank's, N Service, Frank and Paul's, et cetera. The shops I named give excellent service at much less cost. Oh yes: I see that many of the negative reviews for WC Honda get a response from their damage control person explaining how they are really there only to provide good service with a smile. Please: Don't insult me with that garbage. I can see from a lot of the reviews that this is not an isolated incident. You would be better spending your energy working on the issue on your own end. So thanks for the great service... not!

Great Service! Have an old Honda Accord, (2001). Needed to transfer its care from Monterey (where I did not respect the dealership and used another service) to Walnut Creek. The service at Walnut Creek Honda dealership goes above and beyond. Dave reviewed all my records and organized what was needed. He did not try to sell me anything that was not needed and even discovered a problem that was under warranty which was repaired without cost to me. His expertise and integrity are a wonderful combination. Waiting room was comfortable and restroom was clean. Trips to and from my home were with friendly folks who knew the area and drove carefully. What more could an aging lady wish for!.

WC Honda has the best service center! Outstanding service, very efficient, does not unnecessarily over charge. Honest. They offer a very convenient shuttle service, and have a very nice wait room with WIFI.

My experience with Jack, my salesperson was very good. He was professional, helpful and informative. He took a lot of time to explain the “bells and whistles”. That, and the fact that I spent time in going over the handbook, made me feel confident in driving my new HRV. I have no doubt that when service is needed, the parts and mechanical folks will be just as conscientious as Jack was as my salesperson.

Highly recommend this dealership! I bought two cars from them and both times or excellent experiences.

We recently bought our 2018 Honda Accord Sport and our experience was the best. Depidra was very professional, helpful and patience in walking through the process .

They replaced the starter on my 2007 CRV... runs like a champ again now ! Walnut Creek Honda does very high-quality work... Great service... I would definitely recommend their shop!