Walnut Creek Cadillac

Justin, Jon and the Internet department were great. They helped me purchase my brand new Cadillac. I am overall very pleased with the amazing service I received.

Justin is amazing, and gave great service. Very communicative, knowledgeable, and helpful! It was a pleasure working with him.

Bought this 2020 cadi new , Been have bad experiences with Service Dept (David JOHN ) ever since . The technicians damage our car every time we bring it in. Damage to the back seat , a dent in the roof ,They are the only one that work on my car .So now they had to remove front right tire to look for a rattle and in doing so forgot to put KEY LUG NUT back on and DAVID JOHN say , ooh somebody must of try to steal your tire, If they got the Key lug nut off why didn't they take the tire (DAVID JOHN) not were i live , not were i park it , not with the camera's watching , He's trying to weasel his way out of his problem . I'll be calling the GM as soon as i summit the form

Scarlett in the parts department is fantastic! Every time I call, she is so cheerful and knowledgeable. I really do appreciate someone with excellent customer service skills. Walnut Creek Cadillac is so lucky to have someone so kind & knowledgeable working with them. I love supporting other local small businesses, like ours. Thank you so much again, Scarlett, for all your help! James @ Oakmont Auto Care.

This was my first service experience with my new Cadillac, and it was very disappointing. I was told it would take two hours, but when I returned the car wasn’t ready. Instead, I was made to wait in a cashier line — even though there was no charge — and then wait again for the car to be brought around. When arrived, the fabric on my door was covered in grease. When I pointed it out, I was told they could wash it, but that would have taken even more time I didn’t have. The fact is, the car simply was not ready after the promised time. Completely inefficient and unprofessional — far below the standard I expected from Cadillac. Honestly, this experience makes me wish I had bought another Lincoln instead of an Escalade.

In the past my service has been going. This particular issue has been not good at all. My Q screen is cracking in my cadillac and I tried to get it replaced for free I was told they can't do this but they offered me a low repair Price so I said yes because I need it as you all now the Q screen controls the Bluetooth air-conditioning etc. No one has reached out for the fix. And no one can tell me why it happens and how to prevent it from happening all I Hear is its common so in that case why should we have to pay for a defect. Just saying 👀

Prior from today I've experienced several leaks with my car. David and Jack in the service department handle my problem with great communication and excellent service. I am really happy and thankful for Michael Stead Cadillac in walnut creek.

Michael stead Cadillac replaced my leaking timing cover seal twice,the repair failed. after the first repair job. Soon after replacing rear shocks, I was told that I needed a new rear differential. I agree for them to replace the differential. At which time, I mentioned to Jack and David in the service department that it appears that my timing cover was leaking again after two pairs already. The tech cleaned front of the motor. And now it's back, every repair that's been done that I mentioned has failed two and now three times. So now I left with locating another dealership that can handle these two issues that Michael Stead Cadillac couldn't waste of alot of money very bad experience.

One star is too high of a rating to provide. Michael Stead Cadillac's customer service was incredibly awful. Service department is incompetent and never returns phone calls in a timely manner. Service reps say they'll call you back, but you will have to call three, four, five or more times to get an answer. They intentionally dodge your phone calls and are extremely evasive when it comes to providing a straight answer. Service manager Martin was rude, inconsiderate and inflexible to customer needs. He was not willing to put himself in the customer's shoes. Lacks empathy, approachability, and just plain decency. This dealership has lost touch with what customer service is and what it entails. I'd advise to take your Cadillac to any dealer other than Michael Stead Cadillac. If you purchased your Cadillac with Michael Stead you can take your car to ANY Cadillac dealer for service. If it's still under warranty your out of pocket cost is zero and GM pays the dealer for their labor. Save yourself the headache and take your Cadillac to a dealer that knows what customer service is and is willing to provide said service. This dealer will not get anymore of my business and it's a shame as I've purchased 11 Cadillacs for my company in the last four years.

Melissa has done an Incredible Job keeping the employees engaged and the Customer Service on 6/26/20 from Joe was Excellent! Thank You! This was a Great Experience! Bravo!