Skip to main content

Walnut Creek Cadillac

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (18 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:00am–4:00pm
Sunday 10:00am–6:00pm Closed

Meet our employees

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (18 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Defective

In the past my service has been going. This particular issue has been not good at all. My Q screen is cracking in my cadillac and I tried to get it replaced for free I was told they can't do this but they offered me a low repair Price so I said yes because I need it as you all now the Q screen controls the Bluetooth air-conditioning etc. No one has reached out for the fix. And no one can tell me why it happens and how to prevent it from happening all I Hear is its common so in that case why should we have to pay for a defect. Just saying 👀

Defective

In the past my service has been going. This particular issue has been not good at all. My Q screen is cracking in my cadillac and I tried to get it replaced for free I was told they can't do this but they offered me a low repair Price so I said yes because I need it as you all now the Q screen controls the Bluetooth air-conditioning etc. No one has reached out for the fix. And no one can tell me why it happens and how to prevent it from happening all I Hear is its common so in that case why should we have to pay for a defect. Just saying 👀

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your review and we totally understand and empathize with your situation which is why we went above and beyond on your behalf by contacting Cadillac the manufacture that builds the vehicle and the Cue Screen and got them to authorize to cover all but $148.61 of a $1600 replacement. You mention that we did not get back to you, however you had told us you were going to reach out to Cadillac to get 100% of the repair covered so were respecting your time and allowing you to do this. I apologize if you felt different. Please contact your Advisor David Johns to schedule your Cue screen replacement. 925-934-9300

Show full review

Dan Bollman

Extremely friendly and prepared for my appointment from the moment I arrived until I left with my car again. Repairs were completed ahead of schedule which was very nice as well. I have always had great service with Michael Stead.

Dan Bollman

Extremely friendly and prepared for my appointment from the moment I arrived until I left with my car again. Repairs were completed ahead of schedule which was very nice as well. I have always had great service with Michael Stead.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

Show full review

embarassing

Car was there for two weeks. 125 miles later on my sports car I get it back with no gas. Had to get gas before my 6 mile drive home. But having the foreman drive my car home was no problem to figure out the problem, but having been told me he lives 45 miles away would have been a good thing to know. Or were they just joy riding my 560hp sports car. Be cautious people.

embarassing

Car was there for two weeks. 125 miles later on my sports car I get it back with no gas. Had to get gas before my 6 mile drive home. But having the foreman drive my car home was no problem to figure out the problem, but having been told me he lives 45 miles away would have been a good thing to know. Or were they just joy riding my 560hp sports car. Be cautious people.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
Yes No
Show full review

Stead

Great! Staff always very professional. I've been coming here for years and will continue.

Stead

Great! Staff always very professional. I've been coming here for years and will continue.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Service

Great customer service and clean facility. The only negative is I’ve asked 3 times for an extended warranty and they keep telling me they’ll get back to me, but have not.

Service

Great customer service and clean facility. The only negative is I’ve asked 3 times for an extended warranty and they keep telling me they’ll get back to me, but have not.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Engine Light

I work with David Johns and his has been excellent.

Engine Light

I work with David Johns and his has been excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

madman

dropped it off and picked it up 6 hours later. did not interact with staff other than what needed to be services.,

madman

dropped it off and picked it up 6 hours later. did not interact with staff other than what needed to be services.,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Yolanda Jones

We always experience great service! The entire team is awesome.

Yolanda Jones

We always experience great service! The entire team is awesome.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Replacing our Escalade

Melissa, & Aric were very helpful in our repurchase of the 2017 Escalade. They were a pleasure to work with

Replacing our Escalade

Melissa, & Aric were very helpful in our repurchase of the 2017 Escalade. They were a pleasure to work with

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Great service, clean facilities

See my original survey response. This is a duplicate. My original response had about 250 words. Please read it once again!

Great service, clean facilities

See my original survey response. This is a duplicate. My original response had about 250 words. Please read it once again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review
See all 18 reviews