Michael Stead Cadillac

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
17 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    July 9, 2019

    Extremely friendly and prepared for my appointment from the moment I arrived until I left with my car again. Repairs were completed ahead of schedule... which was very nice as well. I have always had great service with Michael Stead.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel f...ree to call or stop by if there is anything else we can do to help you. Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300

  • 2.0 out of 5
    December 16, 2018

    Car was there for two weeks. 125 miles later on my sports car I get it back with no gas. Had to get gas before my 6 mile drive home. But having the foreman... drive my car home was no problem to figure out the problem, but having been told me he lives 45 miles away would have been a good thing to know. Or were they just joy riding my 560hp sports car. Be cautious people.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    December 5, 2018

    Great! Staff always very professional. I've been coming here for years and will continue.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    December 1, 2018

    Great customer service and clean facility. The only negative is I’ve asked 3 times for an extended warranty and they keep telling me they’ll get back... to me, but have not.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    May 14, 2018

    I work with David Johns and his has been excellent.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    April 30, 2018

    dropped it off and picked it up 6 hours later. did not interact with staff other than what needed to be services.,

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 4, 2018

    We always experience great service! The entire team is awesome.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    July 28, 2017

    Melissa, & Aric were very helpful in our repurchase of the 2017 Escalade. They were a pleasure to work with

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 4.0 out of 5
    April 14, 2017

    See my original survey response. This is a duplicate. My original response had about 250 words. Please read it once again!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    April 14, 2017

    The staff from the receptionist, cashier, service techs to advisors are always helpful, knowledgeable and friendly! A bonus is my car gets washed too!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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