Extremely friendly and prepared for my appointment from the moment I arrived until I left with my car again. Repairs were completed ahead of schedule... which was very nice as well. I have always had great service with Michael Stead.
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel f...ree to call or stop by if there is anything else we can do to help you. Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300
Car was there for two weeks. 125 miles later on my sports car I get it back with no gas. Had to get gas before my 6 mile drive home. But having the foreman... drive my car home was no problem to figure out the problem, but having been told me he lives 45 miles away would have been a good thing to know. Or were they just joy riding my 560hp sports car. Be cautious people.
Great! Staff always very professional. I've been coming here for years and will continue.
Great customer service and clean facility. The only negative is I’ve asked 3 times for an extended warranty and they keep telling me they’ll get back... to me, but have not.
I work with David Johns and his has been excellent.
dropped it off and picked it up 6 hours later. did not interact with staff other than what needed to be services.,
We always experience great service! The entire team is awesome.
Melissa, & Aric were very helpful in our repurchase of the 2017 Escalade. They were a pleasure to work with
See my original survey response. This is a duplicate. My original response had about 250 words. Please read it once again!
The staff from the receptionist, cashier, service techs to advisors are always helpful, knowledgeable and friendly! A bonus is my car gets washed too!!