Mercedes-Benz of Oakland

Great customer service, made an appointment was there on time was seen on time, test drove one vehicle sales person explained everything prior to his leaving... the facility is just great customer experience.

we were greeted by the nicest person on earth, they appraised our car while doing the walk around their dealership. My boyfriend ended up leasing a sweet... Benz. Ask for Teddy and kevin when get there, super easy buying way.

Mercedes of Oakland is Awesome! The experience was easy and fun! We are loving our brand new gla!!!

Overall good experience with my purchase here. They offered a very fair deal on my dream car with only 2,900 miles. However, I traded in a 2017 sports... car and didn't fare so well on that valuation. Despite the numbers game and quite a bit of pressure to come to the dealership, they did what I asked. Friendly and professional sales team who did what they said they would.

I brought a used Mercedes Benz for trade-in yesterday in Mercedes Benz of Oakland, and I met Graeme , Parrinello, he was a very professional, polite and... knowledgeable gentleman. He knows exactly what I wanted to trade. And he got me approved within 30 minutes, every quick and responsive! I successfully trade in with the 2014 E class which I found it very satisfied. Not only that, he also gave me some free gifts! Since the 2014 isn't ready until next week, he got me a brand new E class as loaner. I really like this guy!!

Was shopping for a used car and had the mot wonderful experience with Claudia in finance ,Ted , who sold me the car of my dreams and everyone at Mercedes... of Oakland !! Could not have had an easier or more delightful experience buying a used car!! I am so happy floating along in my E350!!

Walked in with an old car, very low on cash and walked out in a new mercedes on the same day. Great customer service, Graeme is the best. Made everything... very easy and convenient. No rush, took my time and found what I wanted. Excellent as 15 on a scale of ten.

For me, buying a new car is more about the process than the end result. Of course it matters what I end up with, but when I really feel listened to the... results are always good. That's why I love MB of Oakland. They're certainly not perfect in every way, but they've made an effort to build a relationship with me,. Andie B in particular is great. She helped me lease a super hard to find GLC 300 and went above and beyond, answering all my questions in detail and getting me exactly what I wanted. I highly recommend you work with her!

I had an extremely bad experience here and will never do business with this dealership. I put in a deposit for a new ML 350 with a sales person (Harvey... Liddel) and later learned that night I had gotten an initial on-line response from another dealership, which is $3,500 less than what I paid for. I went into the store the next day, asking for a comp. The sales manager, Luke Smith asked me to go to that store to get a confirmed written offer to proof what I told him. You know that is almost impossible to have any dealership to put that in writing. After he left, the sales person told me that the Sales Manager will never talk with me because I insulted him. He continue to say that he felt that I seriously insulted him and not trusting him that I got the best price. I went to the other store and got the licence plate and vehicle ID number for the same model that they are willing to sell at $3,500 less and I call Luke Smith. He then verified that I said I was true before he commit to a price matching. The experience was extremely bad. Just for the curiosity, I called two days later to their on-line department and I got an offer, which is another $1,500 (for a whopping $5,000 less) less. So don't be fooled by the smiling faces by the sales person. Go to another Mercedes Dealship

The customer service was top notch when I bought my car there last week. I don't know what the other reviewers are talking about. I was well taken care... of by Chris, Hamed, and Darrin. I am most likely going back there for my next car, too. Just a great, hassle free experience. The best I've had at a dealership ever. And I have bought many cars over the years.