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Auto Chiefs Inc.

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (53 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (53 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great Customer Service

My Experience with Auto Chiefs was great. I had no experience in purchasing vehicles or even owning one, the guys here made my first purchase definitely memorable answering any question I had and even providing recommendations for other purchases such as insurance companies to join. I appreciate the consideration they treated my like one of their own this is a great place to do business. My car was in great condition a fairly new 2012 Chevrolet Impala with great miles and it rides smoothly I left the dealership feeling great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 2.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thaddeus Im happy it worked out good for you. As a first time purchase, your credit score should be on the rise now. Keep payments on time. You will be happy you did. Let us know know if we can help you out in any way. Thanks Auto Chiefs Team

5-Star-Service!

'Auto Chiefs' gave me Five-Star service across the board. At no time was I worried, pressured, or confused. We worked out a sweet deal for a stock WRX, with a great history. I mentioned a couple concerns, and they replaced and tested every single one with speed and efficiency, at no cost extra. I feel that this car could not have gone through a better dealership. Everyone there has an expertise and they all work as a team to make sure your car is up to your standards, and a little extra. This is a professional car dealership and more, with a very relatable, down to earth feel. They stand by their cars and work well together. All of my work on this car will be done right back here at Auto Chiefs because I know they understand my needs and my vehicle. Incredibly smart and well informed staff. Nick, Jermaine, Raj, Justin, Seth, and anyone else who helped me or the car, thank you so much for the perfect car buying experience. I'm promise she's still sitting as clean as you sold her to me. Can't wait to come back! -Kollin

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

My Man Kollin. Whats up dude? Appreciate you buddy. I still need to come see you in Central Park. Glad your enjoying your WRX. Let us know if you need anything else Auto Chiefs Team

Great Customer Service!

I bought a 2009 Lincoln Town Car from the Auto Chiefs team. They were very attentive, friendly and sincere. They followed up afterwards to make sure the car was performing and I was happy. It was a real pleasure working with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Tracy thank you. Glad your enjoying the Town Car. We miss that car, loved driving it around here. :) Hope all is going well. Keep us in mind in the future. Thanks Auto Chiefs Team

great service, great people, great cars

I bought our jeep at auto chiefs. They were awesome throughout the entire process. We couldn't be happier with our jeep.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Appreciate your business. Anything you need even though its been over 8 months since your purchase our relationship doesnt end here. Contact us for anything. Thanks Auto Chiefs Team

MY FAVORITE PEOPLE!!!

I just purchased a Toyota Sequoia. Being someone who depends on a vehicle to be reliable, I explained how important it was (MUST BE) that this used vehicle would not leave me stranded. Jermaine and Nick both said not to worry. There was a little glitch that needed worked on, they took care of it right away. Another small glitch with the heating, and Nick said to, "bring it back, we'll fix it!" Jermaine even took me to DMV to get my Title for trade-in worked out. I had ordered rims from another company that let me down, but Jermaine stepped in and found what I needed and had them delivered! Thus far, these guys have treated me with respect, honesty, and are going the extra mile for me. I actually wondered if they treated everyone this way, and it must be, seeing the reviews I have read. I would recommend and WILL recommend to another. Also, when I am looking to purchase another in the next year or so, I will put Jermaine on the trail to find it for me. Jermaine, Nick, Justin, Rodney, and ALL the rest are wonderful young men. Thank you! Will be seeing you in a week or so...Donna

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

DONNA YOUR AWESOME!! LOVED ALL THE GOODIES AFTER YOUR PURCHASE THE LUNCH & CAKE WAS GREAT. YOU KNOW OUR DOORS ARE OPEN FOR YOU. 24/7 AUTO CHIEFS TEAM

TRUSTWORTHY

I HAVE BEEN LOOKING FOR 2011 TOWN CAR LOW MILAGE, BLACK FOR A YEAR BUT WAS UNABLE TO FIND ANY EXCEPT ON THE WEST COAST, I FOUND IT AT AUTO CHIEFS. I SPOKE WITH NICK OVER THE PHONE HE SEEMED HONEST BUT HERE WAS MY CONCERN I AM IN NEW YORK. THINK ABOUT IT A NEW YORKER TRADING AND BUYING A VECHILE IN VIRGINA SOUND TRICKEY!! ISENT THEM PHOTOS OF MY AUTO WE SPOKE MADE A GENTLEMENS AGREEMENT ON PRICE STILL SOMEWHAT APPREHENSIVE I MADE THE 500 MILE TRIP. MUCH TO MY PLEASURE I FOUND THEM TO BE MEN OF THIER WORD. THEY STOOD BY THIER PRICE AND THEN SOME THEY ARE HONEST,RESPECTFUL,COURTIOUS. I WOULD NOT HESITATE TO MAKE THE TRIP AGAIN TO BUY FROM THEM, I WOULD EVEN RECOMMEND TO MY DAUGHTER!!!!!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

CJ APPRECIATE YOU AND YOUR BUSINESS, GLAD YOU MADE IT DOWN TO US. ANYTIME YOU NEED US ALWAYS KEEP US IN MIND FIRST. HOPE YOU AND YOUR WIFE ARE ENJOYING THE LINCOLN. THANKS AGAIN AUTO CHIEFS TEAM

Great car buying experience

Our months-long search for a car ended when we pulled into Auto Chiefs in Fredericksburg, VA. And it ended well, with satisfaction and pride. We love the car we drove off the lot... clean, great driving, and a head turner. Raj and Nick made the car buying experience so pleasant with great customer service and a speedy closing of the deal (dreaded this part the most in the past). The whole car buying transaction and professional interaction provided by Auto Chiefs asssured us we made the best choice in dealership and car. Thanks, Auto Chiefs, especially Nick and Raj.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Ms Solomon glad everything went well. Happy everything is going well. John called me already looking for his truck. We are going to find him what he wants also. Appreciate you guys. Auto Chiefs Team

2005 Nissan Murano

awesome people and service, recommend to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Sheldon thank you sir We are here for you. Thanks again Auto Chiefs Team

Great Customer Service

Recently I found myself in need of a used truck and while doing an Internet search and found one that interested me at Auto Chiefs. Never having purchased a used vehicle before, I was concerned as to what type of customer service I would receive as car dealers do not necessarily have the best reputation. My fears were put to rest by Rick and Marcus; in fact, I do not believe I have ever had a better car buying experience. I never felt pressured during the process, I was dealt with honestly, was shown the Carfax report, and negotiated with fairly. The process was smooth and quick. In fact, Rick even delivered the truck to me as a courtesy. Even though their mechanic, Rodney, had checked the truck over thoroughly Ford indicated a few regular maintenance items that they recommended be dealt with. Even though the truck was bough As Is, Rick helped me out with the repairs at a much reduced rate from what Ford quoted. He could have said "you bought the car As Is, so what you got is what you got", but during the purchase process he had told me that Auto Chiefs stands by their products and he was a man of his words. To anyone looking for a used vehicle, I can highly recommend Auto Chiefs. Everyone at the dealership that I interacted with gave 5-Star Customer Service. And if I ever find myself in need of another used vehicle, you can be sure they will be my first stop.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Gary appreciate your business and honesty. Any time you need anything please dont hesitate to call us. Thank you Auto Chiefs Team

great guys awesome customer service!

Nick rich and Raj great guys! These guys went above and beyond customer service for me. I would highly recommend them to anyone looking for a good quality vehicle I purchased a 2002 Ford F 150 3 months agoand started having transmission problems. Nicktoad my vehicle back to their beginning fix the problem give me a ride home and delivered my vehicle when fixed. The truck runs perfect now was excellent! thank you Nick rich and Raj! J. Lopez

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

No problem Jericco anytime buddy. Like I said we are here for the long term not short term. Appreciate your business. Thanks