Ourisman Chrysler Dodge Jeep Ram of Bowie - Curbside Pick Up and Home Delivery Available

Really great deals and the team is amazing. Came for and left even better. Thanks

I recently purchased a truck from Ourisman in Bowie, and I can confidently say this has been the worst car buying experience of my life. On **day one**, I noticed the starter was faulty. I live **an hour and a half away**, so I asked if I could take the truck to a closer location. I was told I could go to **Ourisman in Edgewood**, which is only about 25 minutes from me. When I arrived at the Edgewood service shop, I was redirected across the street to the **reconditioning shop**, which typically doesn’t deal with customers. As I attempted to leave, the truck wouldn’t start due to the starter issue. After several tries, it finally started, and I managed to get it to the reconditioning shop, where they scheduled a mechanic to investigate. A few days later, I got the truck back, but I still noticed a noise during startup. Frustrated, I drove all the way back to **Ourisman in Bowie** to explain everything and asked to return the truck. The **Sales Manager, Todd**, told me I couldn’t return it because there’s **no Lemon Law for used cars**. Initially, they wanted me to pay for a diagnosis—despite the fact that I had a **30-day/1000-mile warranty**. After some back and forth, they agreed to have a mechanic look at it and provided a loaner. On **9/2**, I was informed by the service department that the issue was a **faulty starter** and a **non-OEM part** had been installed, causing it to over-engage. I spoke to **Sales Manager Patrick**, who said they would **transport my truck to Edgewood** to fix the issue since that’s where the original work was done. I live near Edgewood, so I offered to drive it myself, but Patrick assured me they’d handle everything. Then on **9/4**, I got a call from Todd saying I needed to **return the loaner and take my truck to Edgewood myself**. I was shocked—this directly contradicted what Patrick had told me. I asked if Todd had spoken to Patrick or coordinated with Edgewood, and he said **there were no drivers available**, so I’d have to make a **4-hour round trip** to swap vehicles. This entire process has been a nightmare. Miscommunication, poor service, and a complete lack of accountability. I expected better from a dealership like Ourisman. I wouldn’t recommend buying a vehicle from them to anyone.

Tony is an outstanding service writer who goes above and beyond to take care of our entire fleet. We truly appreciate his dedication and attention to detail!

They able to meet my price point and save me 2.5 points on the interest rate. Good people to work with.

I recently purchased a vehicle and had the pleasure of working with George throughout the process. From start to finish, he was professional, knowledgeable, and genuinely helpful. George took the time to answer all my questions, made sure I understood every step, and never made me feel rushed or pressured. His attention to detail and commitment to excellent customer service made the experience smooth and enjoyable. If you’re looking for someone who truly cares about their clients, I highly recommend asking for George. He made buying a car a stress-free and exciting experience. Thank you, George!

I found a vehicle I was ready to buy and was flexible with payment—either financing or cash. Even though the price looked good, I tried contacting the dealer multiple times—five times, to be exact—and every single time they promised to work on it quickly but never got back to me. It was a very unprofessional and disrespectful experience. It feels like a scam, and the advertised price was absolutely unrealistic. I knew from the start it probably wouldn’t happen, but I just wanted to see how they’d act.» This should give potential buyers a good heads-up!

Service department lacked communication, ordered wrong part, couldn’t get new part to program and needed specialist. Same issues after picking car up, second visit same thing technician could not get car to program and the communication was horrible. Both times we picked up “completed” vehicle there were extra bolts and parts laying around. This dealership is not in favor of the customer. I highly recommend using one of the other many local dealerships not affiliated with the Ourisman name.

We met with Joel today at the dealership, he did an excellent job helping us and answered all of our questions. The car was cleaned and ready to go when we were finished with financing.

Really good job handling questions and requests in efficient manner. Poised and well spoken. Word.

Excellent service, professional salespeople always willing to help. They strive to provide the best deal and offer several options that you can't refuse. You leave here with a new car. Don't look for a car, come here, the car will find you.