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Great people Great experience
We decided to purchase a couple of Jeeps. Ourisman was the only place that had the model we wanted so I decided to make the trip from NM. I thought is was a crazy idea but with the pandemic going on it seemed fitting to do something crazy. I had pleasant experience. So ended up buying 2 Jeeps and because the transport was 2 months out I flew there twice. The guys are fantastic. The price we agreed on is the price I paid. People should be able to understand the advertised price includes incentives they might not qualify for. It is the name of the game. But look at the bottom line and likely the price from Ourisman will be better than the rest. The sales person was great and Younes, the general manager, as well as Simo, the sales manager, make the buying experience pleasant.
I tried to arrange purchasing a brand new vehicle (Jeep Grand Cherokee) from them, while myself being from out of state, and was bombarded by 3 ignorant employees who claim they can’t sell a car and ship it due to fraud. Their only way to prevent fraud is if I were to show up in person, or get this...wire my “personal” money from my bank to them...because that’s different than myself getting a loan from my bank and wiring them the funds. Stay in school, kids. I’ll take my business to an establishment with more educated employees. Oh, and the GM said I was lying about our reason for purchase (buying a new vehicle for my wife) and that I was a “car flipper” whatever that’s supposed to mean.
bait and switch
Do not trust this dealer. Vehicle prices listed are “innocent mistakes” and are actually much higher.
bait and switch!
Listing muktiple $38k cars for $27k and claiming it was a mistake.
Only in person?
I inquired about this vehicle. The advertisement said home shipping was available. After speaking with a sales rep he told me that they don't do business online nor ship vehicles. Needless to say I was confused and a bit frustrated. We spoke a little more and he asked why I choose their dealership/ car instead of one of the local ones I could give my business to and buy a car from one of the hundreds of other dealer ships between MD and IN. I informed him that I was using Cars.com to find a vehicle and that's why I inquired about it. He seemed to not understand internet sales. After I explained that I was using cars.com he said that fraud was the problem with online purchases and that it was the owners policy to not sell online... It felt like he was trying to say I was attempting to defraud them because I was trying to make a purchase from Indiana....
Thank you for your feedback! We apologize for the way your out of state inquiry was handled. We do offer home delivery however there are a couple of policies. In order to provide shipping, you must live in Maryland within reasonable miles. To complete the deal remotely whether it is in the State of Maryland or any other state, the transaction must be a cash deal if not than you must come to the dealership to sign the paperwork. Unfortunately not everyone is honest and fraud can be a concern. We have to protect our dealership and also look out for your best interest. We will check to be sure this is clear on our disclaimers.
Blatant descrimiantion against women
My husband and I met with Nader on Tuesday evening to look at a 2018 Suburban. When we decided that we did want to purchase the vehicle we met with him and another gentleman. It was extremely clear from the start that neither wanted to deal with me, they wanted to speak to my husband only. Unfortunately, I handle these items for us personally and for our businesses. When I asked technical questions they were very dismissive and spoke to me like I was a child. I have run an automotive business for over 20 years and know what questions I would like answered when purchasing a vehicle. I offered to leave a deposit of whatever was needed to secure the vehicle since I already had secured funding from Navy Federal Credit Union. I was told that was not allowed so we agreed that I would pick up the check at the bank the following day and come back to pick up the vehicle, not realizing it was Veteran's Day and the banks were closed. Nader started texting my husband at 8am on Wednesday and during the course of the day sent him over 15 text messages telling him that he needed to come in because he had come in on his day off for us. This was after we informed him that our hands were tied because of the Holiday. The next morning I contacted Nader to let him know that we had to pick up the check and inquired how they would like it made out. My husband's business partner is the one who got the personal loan form NFCU and was unfortunately stuck in Florida and could not come personally so I spoke to the General Manger who agreed to handle the transaction via FaceTime as long as he could verify Mr. Donohue's identity. I explained that I would have a copy of his passport, his driver's license and his Government DoD CAC Card. That was agreed to be acceptable. I again offered to come out and give whatever deposit was necessary to hold the vehicle until the following day when the money arrived at my business and it was declined. We agreed that I would be out at 10am on Friday morning. During this entire time I was aggressively pushed to switch to in house financing. At one point I was even told that they could not sell it to me unless I did that. Almost every time I spoke to someone I was told that I HAD to use in house financing and that it "would be better for me." Nader sent myself and my husband a text message at 11PM telling us it was sold right before that. He also told us how he came in on his day off to sell us the vehicle and we should of switched to in house financing. This morning my husband spoke to Buster at the Chevrolet location and a salesperson at the Bowie location who both assured him that the vehicle was still available and he could come drive it anytime. Between the excessive text messages from Nader at all hours and the blatant disrespect from him and the sales manager it certainly seems that your staff does not like doing business with women. They had no problem selling the vehicle to my husband, even today AFTER we were told it was already sold. Between the three of us there is at least 1 to 2 vehicles purchased a year. There are new vehicles regularly purchased from your Lexus store. I cannot see any of that continuing with your company. I cannot believe that in 2020 there are still businesses that obviously think that a woman is not capable of handling business transactions and blatantly make that clear at every turn
Thank you for your feedback. We apologize for your experience and will look further into your concern.
Took my car in and service advisor agreed to add a switch for new lights. Instead, they cut out the lights. No joke, they said they couldn't get a switch! Overcharged for oil change and acknowledged they were wrong but have refused to process the refund. Won't call back. STAY AWAY! Safford Jeep is great...go there.
Buying a New Vehicle; Watch Your Back
Bad buying experience with Ourisman Ram in Bowie, MD. Gave them an estimate on my trade in vehicle balance and they said they would have to verify and get the exact balance from Toyota Finance as wel in order to ensure that the complete loan balance was satisified. They failed to do so and only paid the initial estimated amount. I ended up having to pay out of my pocket the unpaid balance of $650.00 to Toyota Finance in order to "clear" me of that loan. Ourisman was unwilling to resolve this and apologized' they said that they weren't able to follow-up with Toyota Finance due to the COVID virus and just went with the initial estimated payoff amount I gave them. No way to do business....
Web listings aren't at all like real listings
Called Ourisman Chrysler Dodge Jeep RAM of Bowie and asked about a $14,500 car web listing on a Sunday. The person on the phone said he would gather some numbers and get back to me, he never did. I wanted to visit the dealership the same day and the same person encouraged me to visit the next day because everyone was busy and they were closing at 5, my call was placed around 3:20. Called Ourisman Chrysler Dodge Jeep RAM of Bowie the next day and asked about the listed car's price, they explained the listing price included incentives and I think great; I have excellent credit and money to put down. Tried looking for their incentive criteria online, but none is to be found. Drove 65 miles to the dealership and their starting price was $29,000 minus the “incentive breaks” which then made the listing price $21-$22,000. While I expected to pay more for tags, registration and taxes, I wasn't expecting to pay $7,500 more than the listing price. I don't understand how an online car listing has a difference of $7,500-$15,000 once you’re on site at Ourisman Chrysler Dodge Jeep RAM of Bowie. I should have been more suspicious when they wouldn't answer my questions directly on the phone or online. I don't care if it is standard for dealerships or Ourisman Chrysler Dodge Jeep RAM to list their new car prices with every possible discount to make it appear as if the price of the car is lower than it really is. This is shady on the part of Ourisman Chrysler Dodge Jeep RAM of Bowie. I'll be going back to Carmax, where what you see is what you get and what you pay for. Ourisman Chrysler Dodge Jeep RAM of Bowie made it clear why some dealerships have such snaky reputations.
Unprofessional. Avoid this place.
Unprofessional. I’ve purchased two other cars and don’t recall having such a bad experience. Not going go into all the details. As if getting stranded in the middle of road test driving a car wasn’t bad enough. They gave me a car with barely any gas. Fast forward, I made a couple attempts to contact the salesman (and other staff/managers) after the purchase. The first time was for a cracked windshield. Took a month to track down the third party. They kept avoiding my calls until I reached the main head office. Second time, was wanting to know when/who I should contact for the permanent license plates so I reach out to the salesman. Mind you, it had been several years since a car purchase so I was unfamiliar with the process. Months elapsed and I finally pulled over by the cops for expired temp tags - leaving me in a compromising position. I lost track and did not realize they expired. Of course, I finally track down the right department only to find out the plates had come in 5 days before I contacted the salesman. Was it so hard for this incompetent sales person to guide me? Funny because they call/reach you non stop to make a sale but are too lousy for a minor customer update when asked. As a test, I tried again but didn’t hear back from anyone. They said the called but not once did I hear a voicemail from them. Avoid this place. .Other places will do better and you don’t have beg for assistance. They’ll do it right the first time. Never buying from Ourisman in general.