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They. Have the most wonderful, professional, courteous, customer oriented, respectful Service Writer in Layna Welch. A big Asset to the Ourisman FZamily and Dealership.
Thank you so much for your 5-star review! We're thrilled to hear about your positive experience and appreciate your kind words for our team members. We'll be sure to tell them to keep up the great work. If you or your Dodge needs anything, please don't hesitate to reach out! We're here anytime. Enjoy the rest of your week, and take care!
They were easy to schedule & fast & efficient with
They were easy to schedule & fast & efficient with getting my oil change & tire rotation complete!
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear about your positive service visit, from scheduling an appointment to having the requested services completed. We'll be sure to pass your kind words on to our team and tell them to keep up the fantastic work. If you or your Jeep needs anything, we're here anytime and happy to help! Thanks again for supporting Ourisman, and enjoy the rest of your day! We look forward to serving you in the future.
The customer service was very good, they kept me well
The customer service was very good, they kept me well informed of my vehicle. The wait time was great.
Thank you very much for your review, Thomas! We appreciate you taking the time to share your feedback on your recent service visit. Glad to hear our team kept you informed throughout the process and you had a short wait. If you or your Jeep needs anything, you know where to find us! Enjoy the rest of your day, and have safe travels! We hope to see you in the near future. :)
The service is always exceptional.
The service is always exceptional. David V my sales advisor always goes above and beyond.
Mitrell, thank you so much for taking the time to share your feedback with us! We value the staff highlight for David V and will be sure to pass your kind words on to him. Glad to hear he makes each service visit exceptional. If you or your Chrysler needs anything, please don't hesitate to reach out! We're here and happy to help. Enjoy the warm weather, and have safe travels! :)
The service I received was prompt and communication was
The service I received was prompt and communication was excellent. The coordination of my service was very efficient
Thank you so much for your 5-star review! Excellent customer service is our top priority, and we're glad you experienced that in the consistent communication and efficient service from our team. We'll be sure to pass your kind words on and tell them to keep up the great work. If you need anything, we're here and grateful to assist! Thanks for supporting Ourisman CDJR of Bowie, and have a great rest of your day! :)
Vincenzo my salesman was amazing went above and beyond to
Vincenzo my salesman was amazing went above and beyond to help with the purchase of my new vehicle. It’s my second time purchasing from ourisman Bowie and each time the experience was incredible. I’ll definitely make it a point to refer anyone who asks about my new Jeep.
Kevin, thank you so much for your 5-star review! We value the staff highlight for Vincenzo and are thrilled to hear about your positive experience working with him. We'll be sure to pass your kind words on and tell him to keep up the great work. Congratulations on your second vehicle purchase--we hope you love the new Jeep as much as your first vehicle! If you ever need anything, please don't hesitate to reach out. We're here anytime and grateful to assist. Enjoy the rest of your day, and have safe travels! :)
I saw a car I liked online.
I saw a car I liked online. I called and asked about pricing. I was told I would be able to get the car for a negotiated price. I confirmd several times that the price we agreed on would be all-in and including fees. I even explained I would not be finanacing and told that this was OK wiyh the price. I live about 2 hours away and on my way over the manager sent me the write up and the car would be $7k more!!!!!! Totally not acceptable! I am upset because I am already half way there. Complete waste of my time and day. Look at the ridiculous fees!
Gwen, I cannot find you in our system at CDJR of Bowie. Can you please call Stacy @ 301-648-1109 to further discuss. Thank you!
The worst experience I have ever had.
The worst experience I have ever had. A year ago I went to buy a Ram 3500 dually pickup truck 07/21 and guess what. A year later in 10/22 the transmission on that $75,000 truck is gone... And only have 3 oil changes made from the same dealer shop. OK I use the truck 6 days a week and drive a lot because I use for estimate jobs and visit customers. In one year I put close to 40.000 miles but those are highway miles. the dealer is replacing the transmission because is still under warranty but how hard can be for a dealer shop to replace one transmission on a truck? mY truck is been there since September 12th and as of today October 28 the truck still not repaired yet, almost 2 months and on top of that they wont give me a truck for me to use, they said I have to rent a truck and after fight with them they said they will only cover half of what ever I expend on car rental, so far I am $4,300 in car rent. on any way I see this I can not see it fair because the truck came defective from factory and now I have to be renting truck every week and put out my pocket almost $2,500.00 so far this was my third truck purchased from this dealer chain and it will be the last.
I'd give 0 stars if I could.
I'd give 0 stars if I could. Dropped my vehicle off to have a couple recalls done and a oil change 3 days later the vehicle wasn't even touched. I needed the vehicle back for the weekend picked up and noticed as kid that drove if from around back got out he grabbed the door and scratched my paint and there's also a baseball sized dent in the tailgate... it's been 3 weeks and I've called multiple times and no one has returned my call.. People BEWARE and stay clear. they don't get vehicles back to there owners in reasonable time or a committed time.
Finance Department ......
My buying experience was excellent sales person was great my deal was good. Then I paid off my Jeep and getting my GAP refund is when everything fell apart. Its been well past 30 days and I have given everything you need in order to get your refund and still no check. I have been given the run around from the Finance and Accounting Department its been so bad when I asked for the District /General manager I was given another string of excuses. I asked again for the name and number and was given Younce Bekkali and was told he can be reached at the store. That's it nothing to rectify why I haven't received my money I spoke with the finance company who financed my car Truist and they even sent an email letting them know my car was paid in full and can be released still nothing. I sent the pay off letter Truist sent to me as proof and still nothing! I have owned 8 vehicles and this one makes my nineth and I have never gone through so much to get a Gap refund check in my life most were done in two weeks the most I have waited was three. I am so disappointed in this dealership and how you are treated once you have purchased your vehicle. Sales is great but the rest of the departments needs major work.