Auto Bank of Kansas City

I brought my 2009 ford escape hybrid in to have my power steering diagnosed because it was not working (which was on a Ford recall) power steering module issue on 04/18/22, I paid and left with nothing fixed after they flashed the power steering module supposedly. Then I came back on 05/02/22 to have them check again since it still wasn't fixed and got charged yet again and still had no power steering when I left. I would not recommend anyone go to the Ford dealership in Smithville, MO. nor Platte City, MO Ford dealerships for service. Both service shops are total rip offs. I ended up fixing my car myself!! Thanks for charging me an arm and a leg and fixing nothing!

Very bad cars that have miter abd transmission problems. They don’t service there cars before the sell them to you so your buying a piece of junk that looks good on the outside because washed it. Run do not buy there!

Buying is simple but they do NOT service their cars before they sell them. They hound for payments even when consistently on time. Repairs were needed that were under warranty but they refused to repair the car and just gave the runaround while still hounding for payments. Janet has the most unprofessional and disgusting demeanor. She is related to someone because she wouldn't keep a job elsewhere for 2 minutes. Kelly is nice but lies through her teeth--record EVERY call you make with them. Lemon Lot is the only fitting description for this place.

One thing about this car lot is that they do get you in and get you out fast now that they getting a thumb up for butt buyers beware those cars look so pretty and so new they are not they all have major problems and you be careful when you go on a test drive test the car for the drive cuz this going to have some problems the one I got the second one I got can transmission issues the first one something blew up under that the engine under the hood started smoking locked up and shut down everyone I got a car the next day was that the service department trying to get it fixed

They staff have poor costumer service. They threw my tags to my car in the trash . They sale lemons . They don’t fix their cars before putting them up for leasing

After 3 1/2 years Of constant harassment for payments even when made on time. This please lacks professionalism, customer service, communication. I was threatened by employee to have my car repossessed even when the car payments were made on time. I would never recommend this company. Ever!When expressing my concerns to Michelle she even threw her employees under the bus instead of taking responsibility for their huge mistakes.

The manger Jeannie is awesome The people at Auto Bank on Front Street is GREAT 👍 I will be glad to send someone to buy a car 🚗 for either location.

My battery went dead and key does not fit my car per Nissan. They cheaply had faub programmed and that is why the faub always disengaged from car and had to always put faub in port. But the key is not cut to my car. And Auto bank said it's my problem. Had to call lawyer mr wadell.

We just bought a car from there and we absolutely love it thank you so much the service was awesome the process was easy and fast

The xxxxx Kelly talk xxxx and when it's time to get your car fixed they all ways make it like the car xxxxed up because of you. All they care about is you making your car payment. I have seen them take cars from people who can't make they payment and all they do is clean the car and put it back on the lot for sale. They are very sad and they lie about any thing they can. All I can say is xxxx aunt bank and they will get what is coming to them for treating people like this