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Reviews

5.0
10 lifetime reviews.
  • Fair prices, great staff

    We started our search for a Prius online using Cars.com and looking at all the available Prii with the trim we wanted in the North Bay. Novato Toy...


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    We started our search for a Prius online using Cars.com and looking at all the available Prii with the trim we wanted in the North Bay. Novato Toyota is closest to our home, and we have two kids and not much time, so I test drove one there, but didn't commit to buying it. The salesmen I talked to were great and there was no pressure. After doing our research, I called Novato Toyota and asked if they would match the price we got online from a few other dealerships. Novato Toyota gave us the best price out of them all -- so easy! But one of the best parts of the entire process was setting the whole deal up over the phone and via email so that when we went in to sign papers, that is all we had to do. With kids in tow we were in and out within 20 minutes, our new Prius was clean and waiting for us, and we drove off before either kid noticed they were bored. It was brilliant! (Since purchasing, we've serviced our Prius with Novato Toyota and it's always an efficient, pleasant experience.) I will buy my next Toyota from Novato Toyota for sure!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Michael Beeson

    While I didn't buy the car, their follow-up on the inquiry was excellent and most helpful. Good job.


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    While I didn't buy the car, their follow-up on the inquiry was excellent and most helpful. Good job.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • bad service, no follow up on inquiry

    I contacted the dealership, they could not get me the car I wanted, and tried to subsitute it for another color.

    Dealer Response

    Hello Disgruntled in Santa Rosa, I'm sorry to read we were unable to find the new Toyota you were looking for. Unfortunately, this happens more t...


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    I contacted the dealership, they could not get me the car I wanted, and tried to subsitute it for another color.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hello Disgruntled in Santa Rosa, I'm sorry to read we were unable to find the new Toyota you were looking for. Unfortunately, this happens more than you might imagine. The Toyota line-up is extensive and many models are in short supply especially if you're looking for a specific color with certain equipment. We are continuously explaining this to many clients but it sounds like this may not have been conveyed to you in the most professional or courteous manner. If this is so, please accept my sincere apology. If you would like to discuss this further, please feel free to contact me. Thank you, General Sales Manager


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