Reviews
My car is like new again.
My car is like new again. I will always bring it back for what it needs
My car is like new again.
My car is like new again. I will always bring it back for what it needs
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business, Diana! Our team enjoyed assisting you, and we look forward to your next visit.
I recently visited the Santa Cruz Toyota dealership to
I recently visited the Santa Cruz Toyota dealership to purchase a new car, and the experience was good. The staff was friendly and walked me through all my options without a bit of pressure. I left with what I was looking for at a great price, and the entire process was smooth and efficient. I’d definitely recommend them to anyone looking for a hassle-free car-buying experience.
I recently visited the Santa Cruz Toyota dealership to
I recently visited the Santa Cruz Toyota dealership to purchase a new car, and the experience was good. The staff was friendly and walked me through all my options without a bit of pressure. I left with what I was looking for at a great price, and the entire process was smooth and efficient. I’d definitely recommend them to anyone looking for a hassle-free car-buying experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the great review and recommendation! Our team is here for any future needs, and we hope to have the chance to work with you again. Enjoy your new vehicle!
Toyota care made the whole experience quick and easy.
Toyota care made the whole experience quick and easy. Love the convenience of night drop off and the easy access to the inspection report via text. Pablo Garcia was great to work with.
Toyota care made the whole experience quick and easy.
Toyota care made the whole experience quick and easy. Love the convenience of night drop off and the easy access to the inspection report via text. Pablo Garcia was great to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the outstanding rating! Our team enjoyed having you here, and we look forward to your next visit.
Left my car overnight as it was going to be late in the
Left my car overnight as it was going to be late in the day when ready. Called the next morning to make sure it was done. Left a message. After two hours I called back and the service gal said she would ask my service rep to call me. She couldn’t tell if the car was done or not. I called back again 4 hours later and left another message to make sure my cat was ready. After 2 more hours and no call back I called for the shuttle and went to the dealership. My car was ready and I mentioned how many times I had called and left messages. No apologies. I will not be using your service in the future.
Left my car overnight as it was going to be late in the
Left my car overnight as it was going to be late in the day when ready. Called the next morning to make sure it was done. Left a message. After two hours I called back and the service gal said she would ask my service rep to call me. She couldn’t tell if the car was done or not. I called back again 4 hours later and left another message to make sure my cat was ready. After 2 more hours and no call back I called for the shuttle and went to the dealership. My car was ready and I mentioned how many times I had called and left messages. No apologies. I will not be using your service in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Jerry went above and beyond to ensure that my car was
Jerry went above and beyond to ensure that my car was completed and completely serviced on the scheduled day.He was courteous and professional. I appreciate all of your assistance.
Jerry went above and beyond to ensure that my car was
Jerry went above and beyond to ensure that my car was completed and completely serviced on the scheduled day.He was courteous and professional. I appreciate all of your assistance.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us. It was a pleasure having you here, and our team hopes to see you again!
It took five hours to complete an oil change and will
It took five hours to complete an oil change and will rotation, that is way too long. We should have been informed. I was gonna take that long.
It took five hours to complete an oil change and will
It took five hours to complete an oil change and will rotation, that is way too long. We should have been informed. I was gonna take that long.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate you sharing this with us. We strive to provide our customers with 5-star service and have our customers in and out in a timely manner, and we apologize for your less-than-outstanding visit. Please reach out at your earliest convenience. We would like to discuss this further. - Simon Bachir, General Manager, simonb@santacruztoyota.com
The service personnel are always polite and punctual.
The service personnel are always polite and punctual. Communication with a dealership is clear and complete. I always know when my car is going to be done, and I'm usually pleasantly surprised to know that it will be done early.
The service personnel are always polite and punctual.
The service personnel are always polite and punctual. Communication with a dealership is clear and complete. I always know when my car is going to be done, and I'm usually pleasantly surprised to know that it will be done early.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us. It was a pleasure having you here, and our team hopes to see you again!
Really good Service was timely, excellent and very
Really good Service was timely, excellent and very professional, waiting in the dealership was really pleased
Really good Service was timely, excellent and very
Really good Service was timely, excellent and very professional, waiting in the dealership was really pleased
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the outstanding rating! Our team enjoyed having you here, and we look forward to your next visit.
Not motivated to resolve scratches on the vehicle that
Not motivated to resolve scratches on the vehicle that were discovered during the pickup. Acted generally as though every request I made was a significant burden or an inconvenience. But overall were able to help me get the vehicle purchased
Not motivated to resolve scratches on the vehicle that
Not motivated to resolve scratches on the vehicle that were discovered during the pickup. Acted generally as though every request I made was a significant burden or an inconvenience. But overall were able to help me get the vehicle purchased
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
I was in and out quickly.
I was in and out quickly. Lea was warm and welcoming and remembered me and exactly why I was there.
I was in and out quickly.
I was in and out quickly. Lea was warm and welcoming and remembered me and exactly why I was there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the outstanding rating! Our team enjoyed having you here, and we look forward to your next visit.