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Santa Cruz Toyota

(1,023 reviews)
Visit Santa Cruz Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:30am–5:00pm
Sunday 10:00pm–8:00pm 7:30pm–5:00pm
New (831) 227-2965 (831) 227-2965
Used (831) 227-2959 (831) 227-2959
Service (888) 564-0362 (888) 564-0362

Inventory

See all 229 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since February 2015.
Toyota of Santa Cruz offers a large inventory of new Toyota and Scion Vehicles. We also have a great selection of Certified Pre-Owned Toyotas and Scions. Please don't miss our multitude of Non-Certified Toyotas and other makes! Our Service and Parts Departments are open 7 days a week.Try out our new Toyota Express Maintenance service. We can have a minor service including oil and filter change tire rotation and multi-point inspection completed in about an hour! We have our own fleet of Toyota Rental cars and a courtesy shuttle service for your convenience!
The big store right next door!

Service center

Phone number (888) 564-0362

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:30am–5:00pm
Sunday
7:30pm–5:00pm

Reviews

(1,023 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Crooks.

Crooks... Went in for an alternator issue, they said I needed a new wiring harness, quoted me almost $7000. I had my truck towed back home, replaced the alternator and it's been running for 3 months. Will never waste another 125 assessment fee again. They also left part of the vehicle disassembled and the hardware was sitting on the firewall.. Bad service, dishonest evaluation. Never again SC Toyota..

Crooks.

Crooks... Went in for an alternator issue, they said I needed a new wiring harness, quoted me almost $7000. I had my truck towed back home, replaced the alternator and it's been running for 3 months. Will never waste another 125 assessment fee again. They also left part of the vehicle disassembled and the hardware was sitting on the firewall.. Bad service, dishonest evaluation. Never again SC Toyota..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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The car I had identified online was the first they showed

The car I had identified online was the first they showed us, and we bought it at the advertised price. Very friendly. Then there was a lot of waiting and paperwork before we were turned over to Finance, where the forms to initial came fast and furious. All turned out ok.

The car I had identified online was the first they showed

The car I had identified online was the first they showed us, and we bought it at the advertised price. Very friendly. Then there was a lot of waiting and paperwork before we were turned over to Finance, where the forms to initial came fast and furious. All turned out ok.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for the feedback and your business. Our team wishes you all the best, and we hope to see you again!

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I came to look at cars, was sold one I really didn't

I came to look at cars, was sold one I really didn't want, and despite, putting $3,000 down and have excellent credit, I was charged triple the interest rate for a 2017 new used Subaru. I was also talked into signing up for every single extra, as well as fabric and paint protection. The protection never happened; I just go the runaround; when I tried using one of my other services, like lost keys, I was given the runaround, treated with derision and sarcasm and, ultimately, denied with. no explanation. I am now stranded. I am a senior citizen and wonder if I have been taken advantage of. I regret the purchase; wish could take it back.

I came to look at cars, was sold one I really didn't

I came to look at cars, was sold one I really didn't want, and despite, putting $3,000 down and have excellent credit, I was charged triple the interest rate for a 2017 new used Subaru. I was also talked into signing up for every single extra, as well as fabric and paint protection. The protection never happened; I just go the runaround; when I tried using one of my other services, like lost keys, I was given the runaround, treated with derision and sarcasm and, ultimately, denied with. no explanation. I am now stranded. I am a senior citizen and wonder if I have been taken advantage of. I regret the purchase; wish could take it back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Max was very knowledgeable and easy to work with!

Max was very knowledgeable and easy to work with! He made our experience enjoyable! Thanks Max!

Max was very knowledgeable and easy to work with!

Max was very knowledgeable and easy to work with! He made our experience enjoyable! Thanks Max!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We appreciate the outstanding review and your business! Our team is always here to help, and we hope to see you again!

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Worst place for car repairs.

Worst place for car repairs. I spent over $4000 in repair work THEY said I needed. My car doesn't run any different than it did when I took it in. They have had it 2 month & I get it back today, my car is trashed. My seat panels were taken off, I have no idea why, but I can't get the passenger panel back on right. I am so upset, shaking & crying. I have never felt so screwed over by a company!!!

Worst place for car repairs.

Worst place for car repairs. I spent over $4000 in repair work THEY said I needed. My car doesn't run any different than it did when I took it in. They have had it 2 month & I get it back today, my car is trashed. My seat panels were taken off, I have no idea why, but I can't get the passenger panel back on right. I am so upset, shaking & crying. I have never felt so screwed over by a company!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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No one likes to be upsold for maintenance parts that

No one likes to be upsold for maintenance parts that should have been previously replaced.

No one likes to be upsold for maintenance parts that

No one likes to be upsold for maintenance parts that should have been previously replaced.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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I bought a certified used Tacoma from these guys.

I bought a certified used Tacoma from these guys. Everything seemed to work out fine except for a couple things. There were dents that they agreed to fix that were not repaired well and I was not in a position to demand they redo those repairs. AND they NEVER informed me that the truck was bought at Auction from North Carolina, so I was not buying an original California vehicle! So the premium price for a CA originating vehicle was not justified. Seems like that should be stated clearly in the paperwork. Then, when they delivered the vehicle it had somehow not been weighed? Properly so we had to go to get it weighed fsfr. Some things to look out for if you decide to shop here.

I bought a certified used Tacoma from these guys.

I bought a certified used Tacoma from these guys. Everything seemed to work out fine except for a couple things. There were dents that they agreed to fix that were not repaired well and I was not in a position to demand they redo those repairs. AND they NEVER informed me that the truck was bought at Auction from North Carolina, so I was not buying an original California vehicle! So the premium price for a CA originating vehicle was not justified. Seems like that should be stated clearly in the paperwork. Then, when they delivered the vehicle it had somehow not been weighed? Properly so we had to go to get it weighed fsfr. Some things to look out for if you decide to shop here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
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After the last 30,000 mile service for my car is emitting

After the last 30,000 mile service for my car is emitting gas fumes. It has never done that before.

After the last 30,000 mile service for my car is emitting

After the last 30,000 mile service for my car is emitting gas fumes. It has never done that before.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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I honestly wish I could give this dealership a big fat

I honestly wish I could give this dealership a big fat ZERO! Completely dishonest and extremely unprofessional. I bought a “certified used vehicle “ which started giving me problems not much longer after purchasing. My driver door started making a clicking weird sound and when I took it in for service they first off wanted to charge me for something that they had to fix, then the tech stated that it seems like the car has been in an accident before , when I have never since I bought the car been in an accident. It seems like the framework is off in the car and I’m pretty sure they hid the fact that the has been in an accident since my hood won’t completely close and its uneven , we mentioned it to them and they refused to fix it!! They have been awful to deal with from day one. Please avoid at all costs.

I honestly wish I could give this dealership a big fat

I honestly wish I could give this dealership a big fat ZERO! Completely dishonest and extremely unprofessional. I bought a “certified used vehicle “ which started giving me problems not much longer after purchasing. My driver door started making a clicking weird sound and when I took it in for service they first off wanted to charge me for something that they had to fix, then the tech stated that it seems like the car has been in an accident before , when I have never since I bought the car been in an accident. It seems like the framework is off in the car and I’m pretty sure they hid the fact that the has been in an accident since my hood won’t completely close and its uneven , we mentioned it to them and they refused to fix it!! They have been awful to deal with from day one. Please avoid at all costs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Beware of the greed

High mark ups. $15k over MSRP for $49k vehicle. I would not recommend this dealer to anyone. Avoid at all costs. Also sales people ignore you when you complain about the high mark ups.

Beware of the greed

High mark ups. $15k over MSRP for $49k vehicle. I would not recommend this dealer to anyone. Avoid at all costs. Also sales people ignore you when you complain about the high mark ups.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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