Larry H. Miller Dodge Ram Avondale

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(252 reviews)
Sales hours: 8:00am to 7:00pm
Service hours: 7:00am to 4:00pm
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Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 8:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2020 state dealer award View 11 awards
2020 state dealer award 2020 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(252 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

So nice to have great service like Yolanda!

I would like to share my experience with my sales representative her name is Yolanda Ortiz and she went out of her way to help me. She was very knowledgeable and she did not try and jerk me arounf. I would definitely recommend her as your sales representative always and I used her for both of my vehicles. It’s always good when you get service like this it makes you wanna come back!

5.0

So nice to have great service like Yolanda!

I would like to share my experience with my sales representative her name is Yolanda Ortiz and she went out of her way to help me. She was very knowledgeable and she did not try and jerk me arounf. I would definitely recommend her as your sales representative always and I used her for both of my vehicles. It’s always good when you get service like this it makes you wanna come back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave a review. It was our pleasure to have given you an efficient and knowledgeable service visit. If there is anything else we can do for you let us know. - Mike Messina, General Manager

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5.0

AWESOME SALE

My car buying experience was great. Salesman Elvin Villa at Larry H Miller Dodge in Avondale was on top of everything. The whole process only took about 2 hours at the most. I would definitely recommend this dealership.

5.0

AWESOME SALE

My car buying experience was great. Salesman Elvin Villa at Larry H Miller Dodge in Avondale was on top of everything. The whole process only took about 2 hours at the most. I would definitely recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for visiting our dealership. Your review is greatly appreciated. Our team was grateful to have helped you with getting your new vehicle. I will make sure to give them the recognition they deserve. Come back to see us if you need anything else. - Mike Messina, General Manager

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5.0

Buying car and service

If you ever want to buy a car contact Yolanda Ortiz… she went above and beyond and helping us get into what we wanted… and the service manager Donny Gonzales was the best service manager I have ever come across… thumbs up to both of them they were amazing!!

5.0

Buying car and service

If you ever want to buy a car contact Yolanda Ortiz… she went above and beyond and helping us get into what we wanted… and the service manager Donny Gonzales was the best service manager I have ever come across… thumbs up to both of them they were amazing!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for visiting our dealership. Your review is greatly appreciated. Our team was grateful to have helped you with getting your new vehicle. We are always happy to provide an experience that goes above and beyond. If you need anything else please let us know. - Mike Messina, General Manager

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5.0

Great sales person Maria

María was a great salesperson ,she was really sweet most of all very Honest . My husband end i are really happy that she helped us ☺️. End to all the personal end Larry H. Miller thank you .

5.0

Great sales person Maria

María was a great salesperson ,she was really sweet most of all very Honest . My husband end i are really happy that she helped us ☺️. End to all the personal end Larry H. Miller thank you .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to review us! I will make sure they get the recognition they deserve. It was our pleasure to provide a top-notch dealership experience and to have given you the honesty you deserve here at our dealership. We hope you will continue to come to see us in the future! - Mike Messina, General Manager

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2.0

Expects to keep my truck for days to sit in a line

So i've used this place before. I purchased my truck from them and have had a few things done there over the years. The experience wasn't great, but satisfactory. So theres a few outstanding recalls on the truck so i took it in to find out when they could get to it and how long it would take. I'm told i can bring it in on Monday and it will take 3-5 days. I ask if one of the recalls was particularly time consuming because i'd just get the others done as i can't leave my vehicle there for up to 5 days (its my only vehicle). I'm told it takes the same amount of time if its 1 or all the recalls, and that the recalls are actually fairly quick fixes, but that it takes a few days to get it into the shop. I ask them then why can't i just bring it in when you're ready for it? I'm not it has to physically be in line to go into the shop. Really? I ask about a loaner car. They ask me how many miles i have on my truck, and then tell me "Sorry, we can only give loaners for vehicles under 100k miles". What does my mileage have to do with anything? So now i'm expected to drop $$$ on a rental for them to fix a recall......ummmmm, no. So, now i'm off to check the other dealerships to see if they can deal with it. This dealership is really short sighted. If i find another dealer that can offer me a better service than you, where do you think i'll go when its time to trade in my truck for a new one (which is coming up real soon)?

2.0

Expects to keep my truck for days to sit in a line

So i've used this place before. I purchased my truck from them and have had a few things done there over the years. The experience wasn't great, but satisfactory. So theres a few outstanding recalls on the truck so i took it in to find out when they could get to it and how long it would take. I'm told i can bring it in on Monday and it will take 3-5 days. I ask if one of the recalls was particularly time consuming because i'd just get the others done as i can't leave my vehicle there for up to 5 days (its my only vehicle). I'm told it takes the same amount of time if its 1 or all the recalls, and that the recalls are actually fairly quick fixes, but that it takes a few days to get it into the shop. I ask them then why can't i just bring it in when you're ready for it? I'm not it has to physically be in line to go into the shop. Really? I ask about a loaner car. They ask me how many miles i have on my truck, and then tell me "Sorry, we can only give loaners for vehicles under 100k miles". What does my mileage have to do with anything? So now i'm expected to drop $$$ on a rental for them to fix a recall......ummmmm, no. So, now i'm off to check the other dealerships to see if they can deal with it. This dealership is really short sighted. If i find another dealer that can offer me a better service than you, where do you think i'll go when its time to trade in my truck for a new one (which is coming up real soon)?

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for taking the time to reach out to us. It’s disheartening to hear that you had negative service experience and that the communication you experienced wasn’t satisfactory. If you would be willing to give me a call I’d appreciate learning more about the lack of customer service you received so that we can continue to improve our processes and get you the answers you deserve. Please give me a call at your earliest convenience so I can get you the help you deserve. - Matt Norgard, Service Manager (623) 478-3653

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5.0

On point repairs

Working with Robert and the team has been a great experience. I hope Robert, Clint and the rest of the team know they are appreciated. Thanks for keeping my 2015 Ram 2500 in tip top shape.

5.0

On point repairs

Working with Robert and the team has been a great experience. I hope Robert, Clint and the rest of the team know they are appreciated. Thanks for keeping my 2015 Ram 2500 in tip top shape.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to review us! I will make sure they get the recognition they deserve. It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Mike Messina, General Manager

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1.0

Unprofessional time wasters !

Wasting my time telling lies about my trade in unprofessional and so much more .I have purchased vehicles from them in the past and will never do it again ..nor will I ever recommend them to any one again !

1.0

Unprofessional time wasters !

Wasting my time telling lies about my trade in unprofessional and so much more .I have purchased vehicles from them in the past and will never do it again ..nor will I ever recommend them to any one again !

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hello there, thank you for reaching out. It’s disheartening to hear that you didn’t experience the excellent customer service we aim to provide. I want to assure you that honesty is one of the core principles of our dealership and the Larry H. Miller organization. We would like the chance to learn more about your visit in order to help you get the answers you’re looking for and to improve the services we offer. Please give me a call at your earliest convenience and we can work together to resolve your frustrations. Thank you for your time. - Mike Messina, General Manager, (480) 865-2048

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1.0

Horrible service , horrible managers, don’t care a

Never go buy from them horrible service and they lie to fix ur truck, have to keep going never do it right the first time

1.0

Horrible service , horrible managers, don’t care a

Never go buy from them horrible service and they lie to fix ur truck, have to keep going never do it right the first time

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, it is the goal of our staff to make every visit worthy of a five-star rating. It is disheartening to see that your experience fell short of our standard. I would appreciate the opportunity to address your questions and concerns directly. Please contact me so that I may be of further assistance. - Mike Messina, General Manager, (480) 865-2048

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1.0

appointment.!

evidently your company doesn't know the meaning of what an appointment is.! today I had an appointment at your dealership in avondale I arrived at 1030 am and was told by donny that id have to wait 2 hours to get my oil changed, do you not know what a xxxxing appointment means? "an arrangement to meet someone to do a job" that is what it means

1.0

appointment.!

evidently your company doesn't know the meaning of what an appointment is.! today I had an appointment at your dealership in avondale I arrived at 1030 am and was told by donny that id have to wait 2 hours to get my oil changed, do you not know what a xxxxing appointment means? "an arrangement to meet someone to do a job" that is what it means

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

It’s unfortunate to hear that you had a longer than expected service experience, Danny. We try to provide a quick and easy visit for all of our customers but, unfortunately, that’s not always possible. Feel free to give me a call if you have any additional questions or concerns. - Mike Messina, General Manager, (480) 865-2048

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5.0

2021 Ram Warlock

Great experience at Larry Miller Dodge Avondale. Anthony was friendly and very knowledgeable. No pressure on sale and went smoothly. This is my second Ram from dealer and would recommend them.

5.0

2021 Ram Warlock

Great experience at Larry Miller Dodge Avondale. Anthony was friendly and very knowledgeable. No pressure on sale and went smoothly. This is my second Ram from dealer and would recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the great positive review! Come back again soon if there's anything we can assist you with. - Mike Messina, General Manager

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See all 252 reviews