Reviews
Exceptional Sales Experience!
I had been shopping for a BMW 5 series for some time, and had not been getting good customer service until coming to Steven Creek. We worked with Kamran and he went above and beyond to help me find the right car. He was knowledgeable, not pushy, and was extremely patient! After finally finding the right car, the purchasing process was easy and finance got me in and out in no time. I highly recommend heading over to Stevens Creek BMW!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kelly, we are so glad that you had an exceptional sales experience with our team! Reviews like this ensure that we provide 100% satisfaction to our customers. Thank you for the wonderful feedback and have a great day!
BMW Stevenscreek
BMW Stevenscreek, Santa Clara I went there for regular service and wall charging. They replaced my wall charging cable and servicing
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Suresh Kondapalli, we are so pleased you enjoyed your visit to Stevens Creek BMW! Thank you for taking the time to write a positive review! We hope to see you again soon!
Stevens Creek .BMW
Tyler Lem, my service adviser did a great job. Thanks Tyler.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ali, we are so pleased to hear that Tyler made your experience with us a success! Thanks so much for the five star review! Take care!
Just what I needed when I needed it!
I was able to be fit into the schedule for quick repairs (top of antifreeze and new windshield wiper blades) within 24 hours of calling in for an appointment. I lease my car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Marsha Hochberg, thank you for taking the time to leave a review for us at Stevens Creek BMW. We're happy we could meet your expectations!
Thank you Sean
Sean Henry took care of my car and my insurance paperwork extremely well. Kudos to Sean. Ask for Sean if you have complex issue. I bought my car from them also.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service is a mixed bag.
They lost my car & paperwork, my Service Advisor was very disorganized and uncommunicative. In both of the two visits, they never called to follow up to tell me the status of the situation, even after complaints. I struggled to get answers until I went to the dealership in person each time. Prices are excessive, but it's a dealership and that's to be expected. However, for these dealership service prices, I'll definitely choose another dealer to service my BMW next time. I emailed their management about my negative experience and got no feedback, so I guess they have enough business that they don't care.
- Customer service 1.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Mike K, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like the opportunity to address your concerns. Please reach out to us directly at (855) 403-5347 when you have a chance. Thank you, and we look forward to hearing from you. Rax Patel, General Manager Stevens Creek BMW
Great place to take care of a recall
Went there to take care of the airbag recall. Worked with Neil, and it was an almost perfect experience. Car was repaired, washed and done on time and it didn't take that much to drop off or pick up the car. The waiting area was great, Starbucks coffee and donuts. The thing is their shuttle runs at the hour, so I had to wait a while for the shuttle, but you can walk around and check out the new i8 or m series while you are there, so it wasn't that bad.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ali F, we're so glad that we were able to provide you with excellent service! Thank you so much for your positive feedback. We hope to see you again soon!
Ashley is Amazing!!
This by far was the BEST experience I’ve had at Stevens Creek BMW. My previous experiences were not the best. So arriving for my maintenance appointment, expected the same. Was greeted by Ashley with a warm welcome and exceptional personality!! We talked, she listened and took note of all of my concerns! Ashley made my trip fun & easy! My lease contract is just about up and plan to lease again from Stevens Creek BMW! Thank You Ashley Bunce for taking such good care of me! I’m new to the Bay Area & it’s nice to know that there are great people like yourself who are willing to go the extra mile!!! God Bless! ?? Stacy Martinez
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
New BMW 540i lease
Very busy place, but once you start working with them process is smooth. Have a little patience they are busy
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Troy Fenner, thank you so much for the positive review! We look forward to seeing you again! -Your Stevens Creek BMW Team
Great Service!
It's a pleasure to do business with Stevens Creek BMW.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Steve Korch, we are so pleased you enjoyed your visit to Stevens Creek BMW! Please let us know if there is anything else we can do for you; we are more than happy to help!