Reviews
BMW Recall and service Work
Very fast time at the check in service, clean Facilities, very courteous service Personnel, very clear explanation of the Job to be Done.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Ruben, Thank you so much for the 5 Star review! We are so glad? that you enjoyed your visit and we look forward to seeing you next time! -Your Stevens Creek BMW team
Service at Stevens Creek BMW
Steve and the crew at Stevens Creek BMW make servicing my care so easy!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Karen, Thank you for taking time out of your day to review us! We sincerely appreciate your feedback and your kind words about Steve and we look forward to doing? business with you again soon! -Your Stevens Creek BMW team
Great experience, great new car!
Best car shopping experience to date. Met with a few dealerships to find the right car. Always go to Stevens Creek for BMW! Great selection, great customer service, and left very happy! A special thanks to Perla, Kevin, Yesenia and Duncan for their warm and professional help. Really a great team of people! They even bought dinner for my pregnant wife because it was past her meal time, that's going the extra mile. My new car is perfect and I couldn't be happier.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Hemel, Thank you so much for your feedback on your experience with us! We sincerely appreciate your kind words about Perla, Kevin, Yesenia and Duncan and we are so glad that you chose us for your purchasing experience. We hope you have? a wonderful day and we look forward to doing business with you again soon! -Your Stevens Creek BMW team
Excellent customer service
I went to couple of other BMW dealerships in the Bay area before coming to Stevens Creek BMW. In general, they were all friendly and nice to work with. But @Stevens Creek BMW, I worked with Rocky Karimi. Very nice guy, knows very well the cars on the lot, different price ranges, will match you with a good car based on what you tell him (so make sure you know what you are looking for, it will save your time) and will give you a good deal. He gave me the car keys of the two cars that I liked the most and left me to inspect them and decide, no pressure at all.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for the 5 Star review! We sincerely appreciate you taking time out of your day to review us and tell us about the excellent service that Rocky provided to you! We are so glad that you chose us for your vehicle purchasing experience and that we were able to help you find the perfect car to fit your needs?. We look forward to your next visit and hope you have a wonderful day! -Your Stevens Creek BMW team
Goldilox The Fox
Kip was amazing, made the car buying experience seamless and almost too easy! I would highly recommend him to all my friends and family! Thanks Kip!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Kimberly, Thank you for the 5 Star review! We are so glad? that you enjoyed your visit and that Kip provided you with excellent service. We look forward to your next visit and hope you have a wonderful day! -Your Stevens Creek BMW team
Stevens creek BMW
Rocky helped us and he was so easy to deal with. He texted and called me when I had a question and was very informative about the car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Mary, Thank you so much for the 5 Star review and for choosing us for your vehicle purchasing needs! We are so glad that you enjoyed your? visit and we look forward to doing business with you again soon! -Your Stevens Creek BMW team
Fabulous service
Our service advisor Ken was superb, attentive and knowledgeable
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Irene, We sincerely appreciate your feedback on the 5 Star service that Ken provided to you! We are so glad that you enjoyed your visit and we look forward to doing business with you again soon! -Your Stevens Creek BMW team
Love the Car, not the Buying Experience
The place was very busy and I felt a bit rushed. The person who helped me was not exactly rude, but had mannerisms that seemed as though he wasn't receptive to my needs. Worst of all, the advertising on their own website said a certain percent for financing, but they then put a higher one on the contract (until I showed them their own website). And that same advertising also said that the car was "Satellite radio ready." Well, guess what? "Satellite radio ready" does *not* mean you can transfer your subscription or get satellite radio. What it means is that you have to first pay a *significant* amount of money for the dealer to do about 20 minutes of work and put in a code. Then you can get satellite radio. "Ready" apparently means "ready to pay an additional heap of cash for something that should come with the car in the first place."
- Customer service 3.0
- Buying process 2.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Brian, We sincerely appreciate you taking time out of your day to review us and call our attention to the poor customer service you received and the miscommunication about the satellite radio during your visit. We would love to have the opportunity to speak with you directly and rectify this situation. Please call our General Manager, Rax Patel, at 408.249.9070 at your earliest convenience. We look forward to hearing from you. -Your Stevens Creek BMW team
Servicing for brakes which were excessively noisy.
Good work the brakes now work fine and no longer squeak. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi John, Thank you so much for taking time out of your day to review us! We are so glad that you enjoyed your visit and we look forward to doing? business with you again soon! -Your Stevens Creek BMW team
Recall repair
Everything went smoothly. The only work that had to be done was an air bag recall, so I was glad they didn't push for me to have any maintenance done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Sue, We sincerely appreciate you taking time out of your day to review us! We are so glad that you enjoyed your visit and we hope you have a wonderful day! -Your Stevens Creek BMW team