I would never step in this dealership ever again. I had one of the worst experiences of my life. Their sales executive Joe Hart was not happy to start... with as I had my friends with me. He misbehaved with my friends by asking them why are they even there and also asking them to wait outside the office. My friends were accompanying me I was planning to pick up a new car right away and I needed some one to drive my old car back. When my friend asked about any good offer and the best price, Joe asked him to not interfere as its not his say. That Sales manager may be the worst person I have ever seen. I finally bought my car from Plesenton dealership. That whole transaction took me half an hour.
George and joseph were very helfpful lessthan 2 hours out with anew gs after sale service is impecable
Haley Frandy contacted me immediately. She was a wonderful person to work with. The time she spent answering my questions and gave me a detailed training... on how to operate the vehicle. If she represents Steven's Creek customer service level I am glad that I picked the right one to do business with.
My family went in to test drive a car and the dealership was understaffed. The receptionist was who we first approached and from the beginning was very... rude and unwelcoming to us. We were basically asked to leave because of how busy they were. When we asked her simply if someone would approach us if we waited and looked around, she again responded to us in a very arrogant, unwelcoming and rude tone of voice. I then went to the sales manager who was nice enough to take the time to take us out, after noticing my frustration. All in all, the worst customer service from a Lexus dealership we have ever experienced (we already own two lexus cars). If you happen to go here, be sure to approach someone other than this woman who clearly doesn't understand what it takes to run a good business.
The sales team was great and very helpful. I will be sending my friends there from now on.. Thanks guys I love my GS