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Lexus of Stevens Creek

4.9
(1,055 reviews)
Visit Lexus of Stevens Creek
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 4:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–4:00pm
Tuesday 9:00am–9:00pm 7:00am–4:00pm
Wednesday 9:00am–9:00pm 7:00am–4:00pm
Thursday 9:00am–9:00pm 7:00am–4:00pm
Friday 9:00am–9:00pm 7:00am–4:00pm
Saturday 9:00am–8:00pm 7:00am–4:00pm
Sunday 10:00am–7:00pm Closed
2023 consumer dealer award View 7 awards
2015 state dealer award 2014 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (408) 705-4899 (408) 705-4899
Used (408) 705-4258 (408) 705-4258
Service (408) 385-9513 (408) 385-9513

Inventory

See all 366 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since May 2021.
Do you like the usual car dealership experience? Neither do we. We're the largest luxury car dealership in Northern California because we do things differently. Yes we have the largest inventory and yes we offer great prices but what we really do is try to be special. Search our inventory online and research about the wonder that is Lexus then see us for a spirited test drive. If you like owning the #1 luxury vehicle in America that has earned the highest JD Power quality ratings for years then you'll also like that we support our Guests with the largest Service Department on the West Coast. Enjoy what you drive!

Service center

Phone number (408) 385-9513

Service hours

Monday
7:00am–4:00pm
Tuesday
7:00am–4:00pm
Wednesday
7:00am–4:00pm
Thursday
7:00am–4:00pm
Friday
7:00am–4:00pm
Saturday
7:00am–4:00pm
Sunday
Closed

Reviews

4.9
(1,055 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

I was talking care of by Carlos!

I was talking care of by Carlos! He provided me with excellent service & was very informative!

5.0

I was talking care of by Carlos!

I was talking care of by Carlos! He provided me with excellent service & was very informative!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

Wonderful to experience.

Wonderful to experience. Highly recommended. Chai Lam was a great salesperson and helped me understand how my new car worked!

5.0

Wonderful to experience.

Wonderful to experience. Highly recommended. Chai Lam was a great salesperson and helped me understand how my new car worked!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

Excellent buying experience with Fawad.

Excellent buying experience with Fawad. Super courteous and knowledgeable. Thank you again Fawad. Thank you. I would like to say thank you to Ramiz Kaamil in finance also.

5.0

Excellent buying experience with Fawad.

Excellent buying experience with Fawad. Super courteous and knowledgeable. Thank you again Fawad. Thank you. I would like to say thank you to Ramiz Kaamil in finance also.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Great customer service.

Great customer service. No one was pushy. I felt heard and that they wanted me to get the car I really wanted.

5.0

Great customer service.

Great customer service. No one was pushy. I felt heard and that they wanted me to get the car I really wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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1.0

Very poor customer service in dealing with salesman and

Very poor customer service in dealing with salesman and service department. They accused me of something that was done by your dealership. My front windshield leaked shortly after I bought the car as it sat outside in the rain. They said that was impossible. Again it leaked when I had to leave it outside in the rain. I took great pictures of the water in my car. I showed the photos, and was told it would be taken care of. The service department accused me of replacing my windshield with an “aftermarket” one. I said that was impossible because I had had the car for just over one year and it was sold to me as the loaner and was Lexus certified. Then , all of a sudden, I was told that Lexus had replaced the windshield with an aftermarket one and that’s why it leaked. When I asked for the windshield to be replaced with a Lexus one, I was told they were “too expensive” and would take 6 months to get. Being so disgusted with your sales and service department, I am selling my car back to you and telling all my friends what happened. Being a widow and 83 years old, I have to rely on people telling me the truth which was not done in this case. So, I feel that I got screwed buying the car and selling it back to you. I’ve had 4 Lexus's and this was my most expensive purchase and so very disappointing. Sincerely, Pat Chappell

1.0

Very poor customer service in dealing with salesman and

Very poor customer service in dealing with salesman and service department. They accused me of something that was done by your dealership. My front windshield leaked shortly after I bought the car as it sat outside in the rain. They said that was impossible. Again it leaked when I had to leave it outside in the rain. I took great pictures of the water in my car. I showed the photos, and was told it would be taken care of. The service department accused me of replacing my windshield with an “aftermarket” one. I said that was impossible because I had had the car for just over one year and it was sold to me as the loaner and was Lexus certified. Then , all of a sudden, I was told that Lexus had replaced the windshield with an aftermarket one and that’s why it leaked. When I asked for the windshield to be replaced with a Lexus one, I was told they were “too expensive” and would take 6 months to get. Being so disgusted with your sales and service department, I am selling my car back to you and telling all my friends what happened. Being a widow and 83 years old, I have to rely on people telling me the truth which was not done in this case. So, I feel that I got screwed buying the car and selling it back to you. I’ve had 4 Lexus's and this was my most expensive purchase and so very disappointing. Sincerely, Pat Chappell

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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5.0

Gary our salesperson was very informative and provided us

Gary our salesperson was very informative and provided us such great information to make the best decision for us. He stayed with us explaining how the car works and has been willing to have us return if we have additional questions. Great salesperson

5.0

Gary our salesperson was very informative and provided us

Gary our salesperson was very informative and provided us such great information to make the best decision for us. He stayed with us explaining how the car works and has been willing to have us return if we have additional questions. Great salesperson

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

Andy and Steven Zhang were the "dynamic duo" offering

Andy and Steven Zhang were the "dynamic duo" offering generous rebates and outstanding service. Thanks, guys. You Rock!

5.0

Andy and Steven Zhang were the "dynamic duo" offering

Andy and Steven Zhang were the "dynamic duo" offering generous rebates and outstanding service. Thanks, guys. You Rock!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

I worked with Yesenia Lopez.

I worked with Yesenia Lopez. I call her the queen of customer service. It was beyond expectations. She actually drove to my home to answer questions. If I ever need another car, this dealership would be my first choice.

5.0

I worked with Yesenia Lopez.

I worked with Yesenia Lopez. I call her the queen of customer service. It was beyond expectations. She actually drove to my home to answer questions. If I ever need another car, this dealership would be my first choice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

Great experience with Steven xx.

Great experience with Steven xx. Rudy was 5 star, great customer service. Would recommend him and the dealership to everyone. Helpful, great follow up and very efficient.

5.0

Great experience with Steven xx.

Great experience with Steven xx. Rudy was 5 star, great customer service. Would recommend him and the dealership to everyone. Helpful, great follow up and very efficient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

Excellent services, very professional staffs and customer

Excellent services, very professional staffs and customer oriented. We are very happy with the experience, and finished and transaction in a few hours.

5.0

Excellent services, very professional staffs and customer

Excellent services, very professional staffs and customer oriented. We are very happy with the experience, and finished and transaction in a few hours.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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