Stevens Creek Mazda

the lesson i learned here is to always talk to the boss. Thanks for sheriff to solve my problem. And take time to train your people better.

Tried to get some information via their Internet department on a used Honda Element and they were very sloooooow to respond to my inquiries. I contacted them a few times but it took them several days to reply to my internet inquiries. One would think with all the competition out there they would hop on it but no so. They just didn't seem very interested in "earning my business."

Tried to buy an (ORANGE) used Honda Element from the dealership. The internet department was very slow to respond to my inquiries about the vehicle. Also, when I made an offer I was met with a rather stiff-necked "we will only take about $100 off the price" because we are in the car too deep (uh-huh!) I was willing to work with them on price but virtually had the door slammed in my face. Guess they like their car more than my money because it is STILL IN THEIR INVENTORY. If the General Manager reads this I'd be willing to see if they really want to "earn my business" by discussing how we can make this business transaction work for all involved.

Was very impressed with the quality of knowledge and service that I received when dealing with Oak Tree Mazada. I was taken for a test drive in a Mid sized SUV and was allow to ask plenty of questions and get a good feel for the car. However I ended buying another vehicle but would recommend Oak Tree Mazada.

OMG this place was awesome to deal with. I didn't have to negotiate because they do that for you and I was in and out so quick it just hit me now that I bought a new car. This is how car shopping should always be. They were so nice and there was no slimy car salesman feel like you get every where else.

Not your normal car dealer. They were upfront and transparent in everything. I will definately be back here in the future. Its refreshing to do business with a company that takes care of their customers

I have had so many problems with Oak Tree Mazda, that it is difficult to know just where to start: I live in Los Angeles and saw a used Audi for sale. It was a rare model at a decent price, so I drove all the way down there to purchase it. Salesman was great, no problem there. Financing offered me an interest rate I wasn't thrilled with but said I had five days to secure my own financing before everything was finalized. I also purchased the extended warranty at that time, due to the fact that it was a used Audi, and repairs have known to be expensive. The warranty, by the way, was $5k, so not cheap. The next day, I secured financing through BofA at a far better rate, so I immediately called them at the finance department. I left a message on the voicemail, but nobody returned my call. I ended calling 2-3 times a day, where the receptionist knew who I was when I called, and nobody was available and nobody would return my call. My belief because they wanted their financing to go through. I had to call corporate to complain, and then I received a call back. Financing was finally fixed.... Two months later, I still had not received my registration tags, so I called them. They said they sent the paperwork, but the DMV is sometimes slow, not to worry as the temporary they gave me was a for three months. Another month went buy, and still no tags. I called the DMV, they said registration is on hold, because they still have not received any paperwork from Oak Tree, and that nobody has even put the car in my name. Now I am livid. I called to have this taken care of..... nobody to talk to, left a message, and nobody has called me back. I have called Corporate once again to complain and get this rectified. About a month ago, I cancelled my extended warranty through United States Warranty, as I thought I could use the money and take my chances. US Warranty, by the way, were excellent with prompt response and service. I did use them once, as the bluetooth module on the car I bought didn't work. I didn't realize that till a week later when trying to set up my phone. They never disclosed that, but my fault for not checking. An Audi repair service contacted them for payment and said they were great to deal with and very prompt.....So US Warranty cancelled my coverage, as requested, sent the letter back to Oak Tree, where they said I would receive a check back from them. No call, no e-mail from them whatsoever. I called them, and guess what, nobody has returned my call. I hope this helps somebody. Understand to not judge the book by the sales department. Sales is usually going to be the nicest, as they want to sell you something. It's after they've received your money is when they earn their reputation. I've been in retail management for over 20 years for a major company, so I understand proper customer service forward and backward. This has to be some of the worst service I have ever received. I could not Imagine operating like this. I highly recommend you do not purchase from them, but if you do, have everything arranged beforehand, so you do not have to use or depend on them for anything in the future.

Got a 5k check up including oil change, tire rotation and a "full circle service inspection" for $85 -not including car wash or decent customer service. It took 4 hours to get the car back on a Saturday. The guy who helped us was really rude and made us feel like we were inconveniencing him. No redeeming factors to getting service done here.

I brought my car in for service because the check engine light had been on for awhile. It was easy to make an appointment over the phone, and when I brought my car in I was assisted by Gerry, who is fantastic - very friendly and helpful. He kept me informed when the mechanics found a couple of different issues, and explained the problems fully. I'll definitely continue to bring my car in for service at Oak Tree.

I initially dealt with Norm and Zach and both salesmen were top notch. Norm was low key and I almost bought a car, until the finance manager injected herself into the sale and pressured me to finance through their company. They lost the sale.