Capitol Volkswagen

3.2
(54 reviews)
Visit Capitol Volkswagen
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 4:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 7:30am–4:00pm
Sunday 10:00am–8:00pm Closed

Contact seller

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

New (408) 335-4363 (408) 335-4363
Used (408) 335-6925 (408) 335-6925
Service (888) 709-3823 (888) 709-3823

Inventory

See all 117 vehicles from this dealership.

Special offers

See all special offers

About our dealership

This seller has been on Cars.com since May 2020.
We want you and every one of our valued customers to feel welcome comfortable and to be thrilled with your new car purchase.
PROJECT100 is our commitment to provide 100% customer satisfaction to 100% of our customers - 100% of the time!
For you PROJECT100 means that we will provide you with a better environment a higher level of service and VIP treatment.
Capitol Volkswagen is a proud member of the Del Grande Dealer Group.
Proud Member of DGDG.com Be Happy!

Service center

Phone number (888) 709-3823

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–4:00pm
Sunday
Closed

Reviews

3.2
(54 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review
4.0

The only place recommended by cars.

The only place recommended by cars.com that isn't pushy or didn't contact though I didn't go through them for my car the communication was perfect

4.0

The only place recommended by cars.

The only place recommended by cars.com that isn't pushy or didn't contact though I didn't go through them for my car the communication was perfect

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review
5.0

I've purchased a pre-owned car at Capitol Volkswagen with

I've purchased a pre-owned car at Capitol Volkswagen with Mr. Juho Hong and I gotta say this was a great experience! We got in touch by phone and we quickly scheduled visits, test drive, and closed the deal in less than 48 hours. Juho and his team assisted me with getting Financing and that was the only part that took a little more work (to validate all the info), but other than that it was super quick. One of the car keys was forgotten at the dealership and he promptly found it and mailed me in the next day. The experience I had buying there is on another league, compared to other dealerships I've spoken with in the bay area. Great job Juho and Capitol VW!

5.0

I've purchased a pre-owned car at Capitol Volkswagen with

I've purchased a pre-owned car at Capitol Volkswagen with Mr. Juho Hong and I gotta say this was a great experience! We got in touch by phone and we quickly scheduled visits, test drive, and closed the deal in less than 48 hours. Juho and his team assisted me with getting Financing and that was the only part that took a little more work (to validate all the info), but other than that it was super quick. One of the car keys was forgotten at the dealership and he promptly found it and mailed me in the next day. The experience I had buying there is on another league, compared to other dealerships I've spoken with in the bay area. Great job Juho and Capitol VW!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review
1.0

Very Poor Experience (1 contact)

I can't speak for the entire branch, this is my experience with one customer rep. Reached out for information on a vehicle I was interested in. Was provided minimal and vague feedback, had to reach out multiple times for unanswered questions, car had damage that was unreported on the listing and not provided in the car history report. No information provided when asked about the damages, was continually told to check the not helpful report. Car is being sold at a premium with damages, dealer is fixing the issues. Pictures taken don't accurately show the extent of the damages, some even seem blurred, or missing side shots. Parts are on backorder and was told the vehicle is unable to drive even though the damages are cosmetic. Unwilling to negotiate pricing.

1.0

Very Poor Experience (1 contact)

I can't speak for the entire branch, this is my experience with one customer rep. Reached out for information on a vehicle I was interested in. Was provided minimal and vague feedback, had to reach out multiple times for unanswered questions, car had damage that was unreported on the listing and not provided in the car history report. No information provided when asked about the damages, was continually told to check the not helpful report. Car is being sold at a premium with damages, dealer is fixing the issues. Pictures taken don't accurately show the extent of the damages, some even seem blurred, or missing side shots. Parts are on backorder and was told the vehicle is unable to drive even though the damages are cosmetic. Unwilling to negotiate pricing.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Show full review
1.0

I brought the car in for a factory emission code covered

I brought the car in for a factory emission code covered by the warranty and the tech was extremely rude telling me that there are more problems !! When I tried to ask and get clarification she said I will not talk to you . Her skills are none existent, rude , and pure and simple just want you to pay for repairs that VW is court obligated to fix. While I was there I heard a conversation between a technician and a mechanic “ I will feed the costumer anything you want”!! They are dishonest and will never deal with them ever again. Car is only dealership maintained !!!

1.0

I brought the car in for a factory emission code covered

I brought the car in for a factory emission code covered by the warranty and the tech was extremely rude telling me that there are more problems !! When I tried to ask and get clarification she said I will not talk to you . Her skills are none existent, rude , and pure and simple just want you to pay for repairs that VW is court obligated to fix. While I was there I heard a conversation between a technician and a mechanic “ I will feed the costumer anything you want”!! They are dishonest and will never deal with them ever again. Car is only dealership maintained !!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review
5.0

Incredibly friendly and responsive.

Incredibly friendly and responsive. Lori in sales was available 24-7 and was so helpful. She sent pictures, info on car very quickly and is also very personable! Experience was wonderful. No hard sales tactics. Also great experience with sales manager and finance manager. I highly recommend them.

5.0

Incredibly friendly and responsive.

Incredibly friendly and responsive. Lori in sales was available 24-7 and was so helpful. She sent pictures, info on car very quickly and is also very personable! Experience was wonderful. No hard sales tactics. Also great experience with sales manager and finance manager. I highly recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review
4.0

Capitol provides a reasonable no nonsense upfront pricing...

Capitol provides a reasonable no nonsense upfront pricing for vehicles, and their finance department was not pushy in after sales products. Their lot management needs some work. Our vehicle has some water spot issues that we hope will make right. However, the purpose of this review is to review Lori Campbell( our sales rep). She was outstanding! I highly recommend you ask for her if you go here. She is one of their top sales people for a good reason. She loves cars and wants to build a relationship with her clients. She is very efficient and helped navigate us through the process. She found rebates for us that we were unaware of, and continues to make sure we are happy with our purchase even after the sale. So if you are going to buy a car from this dealership, then do yourself a favor and ask for Lori.

4.0

Capitol provides a reasonable no nonsense upfront pricing...

Capitol provides a reasonable no nonsense upfront pricing for vehicles, and their finance department was not pushy in after sales products. Their lot management needs some work. Our vehicle has some water spot issues that we hope will make right. However, the purpose of this review is to review Lori Campbell( our sales rep). She was outstanding! I highly recommend you ask for her if you go here. She is one of their top sales people for a good reason. She loves cars and wants to build a relationship with her clients. She is very efficient and helped navigate us through the process. She found rebates for us that we were unaware of, and continues to make sure we are happy with our purchase even after the sale. So if you are going to buy a car from this dealership, then do yourself a favor and ask for Lori.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review
4.0

They were excellent and I would have given them a 5 star,...

They were excellent and I would have given them a 5 star, except it way to long to pay for the car and get out. I bought a used ca, no price haggling, and for cash. after waiting for almost an hour for the "finance person", I finally got really upset, and the manager came out and too my check. Why that could not have been done right away, I don't know. Other than that they were great.

4.0

They were excellent and I would have given them a 5 star,...

They were excellent and I would have given them a 5 star, except it way to long to pay for the car and get out. I bought a used ca, no price haggling, and for cash. after waiting for almost an hour for the "finance person", I finally got really upset, and the manager came out and too my check. Why that could not have been done right away, I don't know. Other than that they were great.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review
5.0

Courteous and Professional

From start to finish, I had an excellent experience purchasing a used 2009 Porsche Boxster that was in Near Mint/Mint condition from Capitol Volkswagen (DGDG) in San Jose. I had been searching the entire country, literally, for a nice 2009-2012 Boxster (i.e. 987.2, manual), luckily I found a great one at a reputable dealership that was not too far away. Everyone at Capitol Volkswagen that I dealt with made the purchasing experience a good one. In particular, Lori Campbell was very courteous and helpful throughout the purchase and in coordinating the transaction over the internet and phone, and to reserve the car for me, which was important because I live 450 miles away in San Diego. Arthur Fang was also helpful and easy to work with in setting up the financing, while Byron Bautista was great during the actual sit-down and signing of all the 'papers' (it's almost all done on an iPad nowadays). Even the General Manager, Peter Scibetta, chatted with me for a bit which was appreciated. I flew up in the morning, and loved driving my new 'baby' back home. Thank you Capitol Volkswagen!

5.0

Courteous and Professional

From start to finish, I had an excellent experience purchasing a used 2009 Porsche Boxster that was in Near Mint/Mint condition from Capitol Volkswagen (DGDG) in San Jose. I had been searching the entire country, literally, for a nice 2009-2012 Boxster (i.e. 987.2, manual), luckily I found a great one at a reputable dealership that was not too far away. Everyone at Capitol Volkswagen that I dealt with made the purchasing experience a good one. In particular, Lori Campbell was very courteous and helpful throughout the purchase and in coordinating the transaction over the internet and phone, and to reserve the car for me, which was important because I live 450 miles away in San Diego. Arthur Fang was also helpful and easy to work with in setting up the financing, while Byron Bautista was great during the actual sit-down and signing of all the 'papers' (it's almost all done on an iPad nowadays). Even the General Manager, Peter Scibetta, chatted with me for a bit which was appreciated. I flew up in the morning, and loved driving my new 'baby' back home. Thank you Capitol Volkswagen!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Thank you for the amazing review, Richard! We are happy to hear that you had an easy and hassle-free car buying experience!

Show full review
1.0

Horrible Service

This dealership tried to sell me a car with many defects then I refunded the car. 1 month later, no car, no money. Stay Away!

1.0

Horrible Service

This dealership tried to sell me a car with many defects then I refunded the car. 1 month later, no car, no money. Stay Away!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

We are sorry to hear about your experience, James. At the Del Grande Dealer Group, we pride ourselves on making sure our guests are happy. We would love the chance to resolve your concern. Please send your contact info to socialmedia@dgdg.com and we will have a member of our store or DGDG leadership reach out to you directly to understand the best next steps. Thank you!

Show full review
1.0

Worst CW dealership ever (higher offer ever & worst manager)

Simply don’t go there and west your time It took me 4 hours just trying to get the offer was already online They play around and never be clear and you will get the highest price ever

1.0

Worst CW dealership ever (higher offer ever & worst manager)

Simply don’t go there and west your time It took me 4 hours just trying to get the offer was already online They play around and never be clear and you will get the highest price ever

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Show full review
See all 54 reviews