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Great staff, friendly and accomodating. A+ rating
I purchased a Mustang from Premier last April and couldn't pick it up until May. Tiago was friendly and very accommodating to my schedule. When I flew in and arrived at the lot, the car wasn't ready to his (Tiago's) satisfaction (wasn't washed) and he wanted to safety double check it before I drove to Buffalo. He discovered an error condition, spoke to his manager and made arrangements to correct the issue. The manager wanted to check the car for any other flaws and offered to pay for an overnight stay at a nearby motel that he (Tiago) located. The car was ready the next day, safety inspected and had a transporter plate ready for it. We completed the paperwork swiftly and efficiently and I drove off very satisfied with the car, knowing I wouldn't have any problems. I can't say enough about the whole buying experience. Premier's business attitude is a refreshing 180 from what most perceive of a Used Car Dealer. As far as I'm concerned, everyone is entitled to make a buck. Premier and Tiago proved to me that they put Customer Service before that buck. I wouldn't hesitate buying from them again. Thanks Tiago!
Sold these guys my classic 1989 Chrysler 5th avenue. Great experience no BS quick sale. Simple as 1,2,3 Emilio is extremely fair, professional and a nice guy. Would do business here anytime
Ecellent Car Buying Experience
Tiago and Emilio are excellent people and made the car buying experience both fun and easy, like it should be. It felt like I was buying a car from my favorite cousins . They are candid, honest, friendly and sincere. Great guys, fair prices, fun place. I suggest you go there for a truly wonder experience.
Found Rust covered under fresh Spray Paint...
Sorry Emilio for having to post of my experience with your dealership after flying out today from California to buy your car. Disappointed, I'm at the airport now waiting to fly back home. I've never posted any kind of review before, but this (it seems) needs to be said. This began Monday morning when I excitedly called from CA about your black 2006 Pontiac Vibe AWD with 64k miles. You sent me the carfax, which looked terrific. All I wanted to know next if any rust, and if so, how much? You said it had some, but not bad. I said I was most concerned about the underside especially the frame and wheel suspension arms. So you looked underneath saying it wasn't bad. But you'd take it to your mechanic anyway and send me pics of the underside. I thought wow, honest guy wants me to be comfortable like the terrific 62 google reviews! You sent me 8 undercarriage pics showing various amounts of surface rust, saying the worst being the bottom portion of a heat shield near the gas tank. But I noticed that the wheel suspension arms in the pics were really clean with no rust. And so I asked why? And was told because it had been undercoated. Well that explained to me why the arms were so clean, and only the muffler and heat shield were bad. But when I looked at the car upon arriving NJ the next day, I discovered that someone recently sprayed black paint over very rusted wheel suspension arms! The paint easily flaked off the arms just by tapping it! Small chunks of rust fell off the newly black shiny painted arms (paint was clean, no dirt on it). I don't know who painted the rust, and I'm not accusing you Emilio. I'm just an ordinary guy who doesn't understand East Coast rust and have never undercoated my car to protect it from rust. So what do I know? Well, as someone who doesn't work with cars, I spotted the rust under the black spray paint in less than 5 minutes. And unfortunately, I flew 6000 miles round trip. In hindsight, I didn't understand why you waived a $300 non-refundable deposit for me; that you'd be glad to just hold it for me without a deposit. But I insisted paying something to show good faith, and paid $200 before flying out to NJ. I want to thank Gabe for picking us up from the airport, nice young guy! And you were very gracious Emilio paying for a Lyft back to the airport after you saw me and my wife standing on the street in front of your car lot tonight when you were closing shop - thank you!
Overall amazing experience shopping here. Everyone was supper friendly and easy to work with. This really made car buying extremely convenient and fast. Thank You!
Not a typical dealer
Great professional and friendly guys. Very reasonable car prices with minimal dealer doc fee. They are not like a typical car salesmen. I felt they were friends. I highly recommend them. Thank you Fernando and Emilio.
WONDERFUL CAR BUYING EXPERIENCE
If you are looking for wonderful human beings to deal with that are knowledgeable about cars, have excellent customer services skills, are neat, clean, organized and fair then Premier Automotive is your place to get a really great used car. Fernando, Brian and Manny are all excellent! They stand by their product, they will help and work with you and give you a great deal. All three are true to their word and trustworthy, they are dependable and reliable. We are very happy with their stellar service and would highly recommend them and plan to purchase all of our future used cars from them and are referring all of our friends and family to them. They will not let anything off of their lot unless it is in tip top shape and looking good. We bought a car for our daughter, so we were concerned about safety and reliability as well as a great price, Premier Automotive met all of these requirements and then some. We were pleasantly surprised to find them so clean, neat and organized. And even though all men work there, the bathroom is always clean, spotless, with the toilet seat down, fully stocked with bathroom tissue, hand soap, paper towels AND LOTION. AMAZING! It was a pleasurable experience purchasing our car from them.
These are great guys
I had a very nice experience while purchasing my vehicle here. The guys are nice and helpful. They took good care of me, especially Manny. I also thought their cars are priced reasonsbly.
I called the dealership and asked the condition to the Saturn Vue. I asked them for the carfax and they quickly emailed me. When I arrived at the dealership the vehicle was described as it was on the phone. Manny & Fernando were great and I would recommend to all my friends. Quick easy process. No hidden fees and great service! Thank You Guys! I will enjoy my Saturn Vue this winter!!!
I feel very lucky that I came across this car dealership. I was shopping around (daily) for a used Jeep for about a month before I came across the fantastic team and shop and as a result drove out of their lot 24h later. As most people buying a vehicle- I knew what I was looking for, had a budget in mind, and quite frankly was tired of the endless conversations with misc car dealers trying to sell me something I didn't want. (Nor wanted to waste my precious time hearing about). These guys are different. Very professional! Everything went seamless and to perfection all the way from the initial conversation to actual purchase.They are promptly responding to emails, friendly and helpful, quick to send detailed paperwork for review, flexible and service driven, - but most importantly honest and very knowledgeable. In addition, they went out of their making things as easy as possible for me. Anything from offering to pick me up at the train station, to explain/help me understand all additional steps to be taken such as information about insurance, car registration and so on. This made it easy for me to coordinate all items ahead of time (and email a couple of people in my network) - so by the time got there I could actually enjoy the exciting part and discussions around buying a car! In other words, pleasant experience all around and I would easily drive though a state or two again to repeat this experience! Well worth it, warmest recommendations. PS- local car dealers in NY and CT are all very impressed and think I made a really good purchase. I can't take full credit, or non at all ;) THANK YOU!