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Valley Lexus

(245 reviews)

Reviews

(245 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Excellent Service

Everyone was extremely friendly and extremely helpful they answered every questions I had they made sure I was happy and satisfied before I left I love this place I wouldn’t go anywhere else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Recall and windshield replaced

Best dealer there is. I have delt with other dealerships and have got terrible customer service but Valley Lexus is on top. Took care of my recall in a timely manner, replaced my windshield with perfection, looked like it never was removed. Gave us a 2018 Lexus IS300 Turbo as a loaner car, Filled up my gas tank, washed my car and rotated my tires complimentary. I was floored. We may have to buy a new Lexus from Valley Lexus soon, great to have piece of mind that you are taken care of and we didn't even buy our Lexus from them to begin with but they still took care of us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great servce

The personnel are always polite, efficient and accommodating. If they find an issue while servicing my car, the Lexus parts are usually in stock and they fix the issue right then instead of having me return for another appointment.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Manienance

Good service and quality work, Ruben is the best always looks out for what is best for the customers, we own 3 Lexus because of the treatment we receive

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Three star service

Really great service. Everyone was very professional, friendly and service was beyond my expectations . It was my first visit for 15K mike SVC since buying the car. Love my Lexus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great staff

Great staff very accommodating professional. Had the car we wanted. Would highly recommend this dealership and the staff we had the pleasure of working with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

It was a great experience overall.

Our contact person Justin Merando did an amazing job. He was very generous with his time and would respond promptly every time I had a question or concern. He found the exact vehicle that we wanted and he gave us the best deal. Thanks a lot Justin!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

New car purchase

From start to finish was a tremendous experience. Tim Cope was wonderful to work with, he went above and beyond to help me with a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Garry exelent person

I like that lexus loan you a car everytime and its nice that they dont leave you carless at all .they are always very proffessional.and take care of your needs.thank you very mch Garry

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

EXCELLENT!!!!!!!

Service was great, got my vehicle in, diag, parts order and out in 1 day. The whole team was awesome, service, parts, tech, shuttle driver and receptionist were all very helpful and friendly. Definitely will return back to Ed Sarkis and the team at Valley Lexus if I ever need help getting vehicle diag. Ed is trustworthy and honest.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.