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Frank Leta

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (65 reviews)

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Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (65 reviews)

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THIS PLACE IS A SCAM THE ENTIRE COMPANY THEY SELL RINKY DINK CARS TO VULNERABLE PEOPLE, AND DUMP A HONKER ON YOU WITH NO REMOSE THEN DONT EVEN BOTHER TO REPAIR THE JUNK CAR THEY SOLD YOU SAVE YOUR MONEY AND TIME GI SOMEWHERE ELSE OTHERWISE YOU WILL BE MISSING WORK AND SPENDING HOURS AND HOURS IN THEIR SERVICE LOBBY TRYING TO GET THE RINKY DINK BROKEN DOEN CLUNKER THEY SOLD YOU FIXED THERES NEVER ANYONE IN THE SERVICE DEPARTMENT AND THEY DONT ANSWER PHONE. DONT WALK RUN AS FAST AS YOU CAN TO ANOTHER DEALER THEY WILL SCAM YOU BEWARE THESE ARE SCAM ARTISTS WHO WILL SELL YOU A CLUNKER JUNK CAR WITH NO REMORSE

THIS PLACE IS A SCAM THE ENTIRE COMPANY THEY SELL RINKY DINK CARS TO VULNERABLE PEOPLE, AND DUMP A HONKER ON YOU WITH NO REMOSE THEN DONT EVEN BOTHER TO REPAIR THE JUNK CAR THEY SOLD YOU SAVE YOUR MONEY AND TIME GI SOMEWHERE ELSE OTHERWISE YOU WILL BE MISSING WORK AND SPENDING HOURS AND HOURS IN THEIR SERVICE LOBBY TRYING TO GET THE RINKY DINK BROKEN DOEN CLUNKER THEY SOLD YOU FIXED THERES NEVER ANYONE IN THE SERVICE DEPARTMENT AND THEY DONT ANSWER PHONE. DONT WALK RUN AS FAST AS YOU CAN TO ANOTHER DEALER THEY WILL SCAM YOU BEWARE THESE ARE SCAM ARTISTS WHO WILL SELL YOU A CLUNKER JUNK CAR WITH NO REMORSE

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience and the frustration you’ve had with your vehicle and our service department. That’s not the level of care or communication we strive to provide, and I’d appreciate the opportunity to speak with you directly to better understand what happened and work toward making things right. [email protected]

Consumer response

Your salesman Dylan Mancuso needs to be fired he sold me a junk car that has many issues with it. He faked passing the emissions test and told me a lie that I would receive the Frank Leta For Life warranty when I leased the vehicle only to discover I don’t have any coverage on my vehicle. Your manager Tony needs to be fired because when my mother tried relaying our shared concerns with the car all he could do was blame it on the car having more than 100k miles he did not even listen to anything we had to say. Everyone in your service department needs a refresher course on customer service they are so rude and dont even answer their phones respond to voicemails or anything! Lastly youre company sold me a junk car. It was only 3 days after I drove off the lot that the check engine light came on and when I came to get it fixed the service team told me one thing and the manager Tony told me another thing so already there were conflicting reports about the car issues which leads me to believe they are lying and covering their xxxxx because they know they let Dylan an inexperienced car salesman sell me a junk car and didn’t want to admit their wrong doing or refund me my down payment or help me out at all with repairs. I just had to take off from work to drive it to the dealership only for them to tell me there’s nothing they can do for me now I am stuck with a junk car that I have to repair almost everything on it from broken taillights to engine issues to the hot and cold air not working; NONE of which were disclosed to me before buying. I have a lawyer looking into Lemon Laws because what your company is doing is illegal selling unfit cars to vulnerable your women. You all need to go back to orientation because the way you are running this business is illegal and you will have a lawsuit against you for malpractice and predatory lending practices. Not to mention the malice intent youre manager and service team showed when they banded together to hide the fact the car had a check engine issue only 3 days after leaving the lot.

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THIS PLACE IS A SCAM THE ENTIRE COMPANY THEY SELL RINKY DINK CARS TO VULNERABLE PEOPLE, AND DUMP A HONKER ON YOU WITH NO REMOSE THEN DONT EVEN BOTHER TO REPAIR THE JUNK CAR THEY SOLD YOU SAVE YOUR MONEY AND TIME GI SOMEWHERE ELSE OTHERWISE YOU WILL BE MISSING WORK AND SPENDING HOURS AND HOURS IN THEIR SERVICE LOBBY TRYING TO GET THE RINKY DINK BROKEN DOEN CLUNKER THEY SOLD YOU FIXED THERES NEVER ANYONE IN THE SERVICE DEPARTMENT AND THEY DONT ANSWER PHONE. DONT WALK RUN AS FAST AS YOU CAN TO ANOTHER DEALER THEY WILL SCAM YOU BEWARE THESE ARE SCAM ARTISTS WHO WILL SELL YOU A CLUNKER JUNK CAR WITH NO REMORSE

THIS PLACE IS A SCAM THE ENTIRE COMPANY THEY SELL RINKY DINK CARS TO VULNERABLE PEOPLE, AND DUMP A HONKER ON YOU WITH NO REMOSE THEN DONT EVEN BOTHER TO REPAIR THE JUNK CAR THEY SOLD YOU SAVE YOUR MONEY AND TIME GI SOMEWHERE ELSE OTHERWISE YOU WILL BE MISSING WORK AND SPENDING HOURS AND HOURS IN THEIR SERVICE LOBBY TRYING TO GET THE RINKY DINK BROKEN DOEN CLUNKER THEY SOLD YOU FIXED THERES NEVER ANYONE IN THE SERVICE DEPARTMENT AND THEY DONT ANSWER PHONE. DONT WALK RUN AS FAST AS YOU CAN TO ANOTHER DEALER THEY WILL SCAM YOU BEWARE THESE ARE SCAM ARTISTS WHO WILL SELL YOU A CLUNKER JUNK CAR WITH NO REMORSE

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Third purchase at the Cape Girardeau dealership most recent being a GMC Sierra Denali pickup. Took vehicle in for a recall and repair of a damaged fender. It took close to a month before someone contacted us which only happened after we reached out directly to the manager. The work was completed I called three times to pay for the work as we were picking up after hours. Nobody called me back and then was sent a text to enter our credit card information to pay for the service. This is the absolute worst customer service we have ever experienced.

Third purchase at the Cape Girardeau dealership most recent being a GMC Sierra Denali pickup. Took vehicle in for a recall and repair of a damaged fender. It took close to a month before someone contacted us which only happened after we reached out directly to the manager. The work was completed I called three times to pay for the work as we were picking up after hours. Nobody called me back and then was sent a text to enter our credit card information to pay for the service. This is the absolute worst customer service we have ever experienced.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the feedback. I’m sorry to hear of your experience with our service department. If you would like to discuss this further, please reach out to our store manager. His contact information is below. Service Manager Josh Simitjis [email protected] 573-519-6838

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Frank Leta in Bridgeton sold me a junk car and when I took it back they threw it in my credit. Making it hard to get another vehicle financed. They are con artist and thieves and I hope it’s under investigation by the FBI. @CIA @FBI

Frank Leta in Bridgeton sold me a junk car and when I took it back they threw it in my credit. Making it hard to get another vehicle financed. They are con artist and thieves and I hope it’s under investigation by the FBI. @CIA @FBI

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Credit amnesty is a joke!! After I was told that I was already approved and was going to leave their business with a car the day that I came up there they told me that I did not qualify because my credit was bad. However, they did say that if I had a cosigner or $3,000 down they would let me get a brand new car. Also make sure you do your research before buying any of their cars because I noticed that everything they had online was well over Kelley Blue book value.

Credit amnesty is a joke!! After I was told that I was already approved and was going to leave their business with a car the day that I came up there they told me that I did not qualify because my credit was bad. However, they did say that if I had a cosigner or $3,000 down they would let me get a brand new car. Also make sure you do your research before buying any of their cars because I noticed that everything they had online was well over Kelley Blue book value.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Jen, thank you for your feedback. I'm sorry to hear that you weren't completely satisfied with your experience. My sales manager will be reaching out to discuss your situation. His contact information is below. Please reach out if we can be of any further assistance! Ryan Fambrough General Sales Manager [email protected] 314.395.8900

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Brett j was great to work with. His whole team (Jared and Corey) were super knowledgeable about a specific vehicle I was interested in and Brett helped explain all my options. I loved working with them.

Brett j was great to work with. His whole team (Jared and Corey) were super knowledgeable about a specific vehicle I was interested in and Brett helped explain all my options. I loved working with them.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Allison was amazing to work with. She was very patient and extremely accommodating to my tough schedule. She made sure I was happy with the car I needed up in and was completely transparent about everything. My entire experience here was great, from Brody the sales manager keeping in touch with me to Tito in finance making the paperwork actually enjoyable! I would be happy to refer people here and would absolutely do business here again!

Allison was amazing to work with. She was very patient and extremely accommodating to my tough schedule. She made sure I was happy with the car I needed up in and was completely transparent about everything. My entire experience here was great, from Brody the sales manager keeping in touch with me to Tito in finance making the paperwork actually enjoyable! I would be happy to refer people here and would absolutely do business here again!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Staff was very friendly and informative. I appreciated the flat price and skipping the negotiations.

Staff was very friendly and informative. I appreciated the flat price and skipping the negotiations.

Rating breakdown (out of 5):
Customer service
4.0
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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These people train their sales guys to rail customers who are in financial crisis. I am really unsure as to how they sleep at night. Desperation is not something to take advantage of. They do NOT stand behind their warranty either. So sad and pathetic. They hurt people, not help people!! Shame on you all that follow these lack of ethics!

These people train their sales guys to rail customers who are in financial crisis. I am really unsure as to how they sleep at night. Desperation is not something to take advantage of. They do NOT stand behind their warranty either. So sad and pathetic. They hurt people, not help people!! Shame on you all that follow these lack of ethics!

Rating breakdown (out of 5):
Customer service
1.0
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

I'm sorry to hear that you weren't completely satisfied with your experience at our dealership. My sales manager would love the opportunity to make things right. Please reach out to him directly at your convenience. Ryan Fambrough [email protected]

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Horrible dealership. Sold me a car with two bent wheels on the driveline axle. Rusted brake calipers. These are just the simple things they chose not to do until i told them to do it. And even after i grilled them three separate jobs. They still can’t do their job right. I had to manually pull them off and crazy i found exactly what i told them to look for. Cleared C tech to A tech. Everyone missed what i told them to look at from the start. Frank Leta is a scam. They don’t care to help you. Warranty’s are a scam from them. They’ll tell you you have to pay warranty work. They just want your money and time. Anyone working there should be disgraced at how this company treats its costumers.

Horrible dealership. Sold me a car with two bent wheels on the driveline axle. Rusted brake calipers. These are just the simple things they chose not to do until i told them to do it. And even after i grilled them three separate jobs. They still can’t do their job right. I had to manually pull them off and crazy i found exactly what i told them to look for. Cleared C tech to A tech. Everyone missed what i told them to look at from the start. Frank Leta is a scam. They don’t care to help you. Warranty’s are a scam from them. They’ll tell you you have to pay warranty work. They just want your money and time. Anyone working there should be disgraced at how this company treats its costumers.

Rating breakdown (out of 5):
Customer service
1.0
Buying process
5.0
Quality of repair
1.0
Overall facilities
1.0
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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