Mate was a very helpful salesman. He went out his his way to get us as much help needed He is very professional if someone else comes looking for a vehicle... I will most definitely refer them to him
The sales rep NEVER return calls they get your information if they were ant get you qualified right then for commission you will never hear back
Be prepared to at least be there for 4 hours. The process was lengthy and we dealt with 2 different agents. Saturdays are the worst day to go FYI. Other... than that they were very knowledgeable and friendly. We called a head so they knew what price range we were looking at. I didn't like how the agents brought us cars to choose from. We didn't even get to walk the lot. Based on your credit and finance situation they choose for you. Also that one dime down did not apply for us we had to put down $500.
Frank Leta refused to tell me what I could qualify for. Wouldn't give me a ballpark figure on anything. When I wanted to return to them with my down payment... I was informed they sold the car that I put a deposit on. Needless to say...bought a car somewhere else.
very helpful people who made you feel like you were important.
I wanted to take a look at a used car at this place that was a little over my budget range, but wanted to see if we can work out a deal. When I got there... and asked about just going to go LOOK at the car, I was brought into another room and questioned about my financial information. They never even showed me the car, I don't know if this was because I was a single woman alone or what ever the reason was, but after they questioned me, they had me sit down and wait for a manager to come talk to me. Why? I just wanted to look at a car. Then this guy wanted to sell me cars that I don't even want after telling these guys what I'm already interested in. I know what car I want and is sitting in your lot, let me go see it. When I told him no, he brought out a list of other cars that they don't even own and WAY out of my budget. Okay I get it, you don't want to do business with me, so I left. It was a shame, I really did want that car.
I called for answers about this car before I made a long drive out there from seeing a car on cars.com. The guy never would call me back! I always had... to keep calling him for the answers. Another guy wouldn't give me the answers because this other one was who I talked to first. I always had to call that guy he never called me back!!!!! Needless to say I will NEVER buy a car from them.. Another dealership got my business.
I would like to apologize for your experience with Frank Leta Automotive Outlet. We strive to ensure customer satisfaction and to provide the best au...tomotive purchasing experience to all of our customers. I would like to get more information from you so that we can improve our process. Please contact me at 636.336.5043, or you can e-mail me at email@example.com Joe Brown
Jacob is awesome, very knowledgeable and is customer focused. The service staff is great too.
These guys had exactly what I was looking for at the price I was looking for. I bought the vehicle through the internet, and it was exactly what they said... it was. They also accepted my trade after I sent them pictures. Very easy to work with, friendly, and honest. I waited to a couple months to make sure I didn't discover anything wrong with the vehicle, and I have not. It was definitely worth the long drive I made to pick up this vehicle.
Went in to look at a BMW & it was immaculate! Also came to find out they had an Audi I was very interested too! I ended up purchasing an Acura though because... of my love for Hondas. These guys had it all though. From every domestic to all the imports. Great selection, upfront pricing, & knowledge of all their inventory. I'd recommend them to everyone!