Auffenberg Volkswagen

I would not recommend buying any vehicle from auffenberg. I bought a brand new 2023 Jetta. Started having problems with the car play. Called to setup an appointment which took 3 days for someone to get back to me. I asked after they look into the car play issue could I get an oil change. I sat for over 3 1/2 hours when I finally I talked with someone in the service department. They said they didn’t have time to look at the car play and I’d have to bring it back and they would call in 2 weeks. So it took over 3 hours for an oil change. The people behind the desk are clueless when you ask a question. It’s been over a month so I called to see when my car was scheduled for them to look at the car play issue and was told someone will have to call me to set the appointment up. It’s been 3 days and have not heard anything. Stay away from this dealership

Jay was great and very patient as we worked out a deal to purchase our first new car in 9 years. While Jay is in the volkswagen dealership, he also reviewed the vehicles available at the other dealerships. Thank you

Alec Fleshman went above and beyond to help me find the car I was looking for . I would deal with him any day . When I decide to trade cars I will think very hard about another VW

Great experience, staff stayed late to accommodate our schedule and had us in and out with our new car quickly to get us back on the road. Simple quick and easy.

The service department has terrible customer service. I have two VW vehicles and on multiple occasions I have dropped my vehicle off the night before or at 7 am and they did not get to it. Or it takes 8 hours for them to do an oil change. I’ve given them enough tries and will go elsewhere now.

Purchased a new Atlas. Arrived late on a weekday evening due to my work schedule. The staff stayed late and worked quickly to get me headed back home. Thank you again. I wish Volkswagen would at least provide some promotional material for a new car buyer though. Pay $54,000 for a new car and not even a key chain lol.

Purchased A Volkswagen 2013 Passat. Discover in less than 7 days - oil stem and power steering had issues. They fixed the oil stem, but told me the Power steering was not their problem. I have been babying the system - but must replace a $1200 cost. I have contact and email over 8 times - no response. I will never purchase from them and will tell all of my contacts ( I'm in sales) not purchase. I had to fight to get the oil stem covered that their service tech damage.

This was the best car buying experience I’ve ever had. Seth, Jack, and Texas were amazing to work with. They made me feel comfortable and I felt that I got an amazing deal. I am very appreciative and would not recommend anywhere or anyone else! I also love the car!

We were experiencing our third issue with the A/C cooling system since October 2018. A leak was found in the rear evaporator core. We were initially told the parts would arrive two days later and work to be completed three days after the parts arrived. On the day the repair was to be complete, we were informed the parts were delayed. We were given a rental car and I asked for them to provide an update in the next few days. The dealership did not provide an update in the next few days, so we called the dealership five days later and we were told the repair was delayed further. More than two weeks passed before the repair was complete. I returned the rental and parked in the service line near the building. As I was leaving the dealership, the service technician asked me about the scratches on the car. I responded I was not aware of any scratches. He pointed out three scratches on the lower part of the front bumper on the driver's side. The service technician looked for the rental car manager, but he could not be found. Later that afternoon, the rental car manager called to state I owed the dealership $750+ for repair of the scratches. I explained to the rental car manager that I did not recall making contact with any other vehicle or object. The placement of the scratches would not have been caused by hitting a curb during a turn or parallel parking. Hitting an object to cause the scratches would have been noticed by the driver. The rental car manager did not care for the explanation and stated I was in possession of the car. He did not acknowledge that the service technician moved the car from where I parked to under the canopy structure near the service office. When the service technician moved the car, the risk of loss should transfer back to the dealership. I reached out to the General Manager to explain the incident, but I did not receive the courtesy of a response. My first recommendation: Do not sign the Vehicle Use Agreement until you have inspected every inch of the car and you have taken pictures for your record. My second recommendation: I do not suggest conducting business with Auffenberg since it is clear their clientele do not matter.

We were experiencing our third issue with the A/C cooling system since October 2018. A leak was found in the rear evaporator core. We were initially told the parts would arrive two days later and work to be completed three days after the parts arrived. On the day the repair was to be complete, we were informed the parts were delayed. We were given a rental car and I asked for them to provide an update in the next few days. The dealership did not provide an update in the next few days, so we called the dealership five days later and we were told the repair was delayed further. More than two weeks passed before the repair was complete. I returned the rental and parked in the service line near the building. As I was leaving the dealership, the service technician asked me about the scratches on the car. I responded I was not aware of any scratches. He pointed out three scratches on the lower part of the front bumper on the driver's side. The service technician looked for the rental car manager, but he could not be found. Later that afternoon, the rental car manager called to state I owed the dealership $750+ for repair of the scratches. I explained to the rental car manager that I did not recall making contact with any other vehicle or object. The placement of the scratches would not have been caused by hitting a curb during a turn or parallel parking. Hitting an object to cause the scratches would have been noticed by the driver. The rental car manager did not care for the explanation and stated I was in possession of the car. He did not acknowledge that the service technician moved the car from where I parked to under the canopy structure near the service office. When the service technician moved the car, the risk of loss should transfer back to the dealership. I reached out to the General Manager to explain the incident, but I did not receive the courtesy of a response. My first recommendation: Do not sign the Vehicle Use Agreement until you have inspected every inch of the car and you have taken pictures for your record. My second recommendation: I do not suggest conducting business with Auffenberg since it is clear their clientele do not matter.