Auffenberg Volkswagen

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
27 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    October 10, 2019

    Could not asked for better customer service!!! Everyone was so professional, polite and eager to help. Moe, Jeremiah, Tim everyone was so amazing. We... bought two cars in 3 days!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    August 20, 2019

    As if buying a vehicle isn’t stressful enough, to say that I’m disappointed with my experience(s) at Auffenberg Volkswagen in O’Fallon is an absolute understatement!... They are obviously very eager and attentive when you arrive looking at new vehicles. I drove almost 2 hours to this dealership on 6/21/18. Every time I go in for service, a different employee makes empty promises to resolve existing issues (there were major issues with every visit), then blames the previous employees. If you’re in the market to purchase a vehicle I definitely do NOT recommend taking your business to Auffenberg Volkswagen in O’Fallon. Very unorganized and unprofessional. Integrity and customer service is certainly not a priority.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 25, 2019

    Kudos to Charles and Moe, in Sales as well as Larry in Service. 10 yr customer and will continue with my future business as well as recommendations for... friends and family.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    February 5, 2019

    Great job by all. Outstanding customer service! The entire staff has made every experience a great one. CJ did a great helping me with my decision. 5... stars !!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    June 8, 2018

    I drove 45 min to go see a nice used Volkswagen Golf and I’m glad I did. The service was quick and the staff was very knowledgeable and helpful. They made... the vehicle the right price gave me a very fair trade in value for mine and did everything they good to put me exactly where I wanted to be to drive my new vehicle home.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 22, 2018

    Great experience will definitely be buying my next vehicle there. My sales consultant was great and very nice. I left feeling like he helped me choose... the right vehicle for my family’s needs. The dealership itself is very inviting.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    February 17, 2018

    On a scale of 1 to 10, 10 being best, I would rate my overall experience at Auffenberg VW Dealership an 11. I purchased a Volkswagen Passat and love my... new car. It's very safe, reliable and affordable. Well within my price range. CJ Berry was my Sales Associate and he was the best! Very friendly, knowledgeable and supportive. He made me feel very comfortable with my new purchase. I would definitely recommend CJ and Auffenberg Volkswagen to my family and friends if they are in need of a new/used car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    June 29, 2017

    Larry and Jeff in the service department for Volkswagen are excellent. My husband and I would not trust our VW with anyone else. They are kind, honest,... understanding and willing to work with you. The are very knowledgeable of VWs. They both always have treated us great

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    May 9, 2017

    I'm actually mad I didn't buy my car here because the service department is so amazing!!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    April 29, 2017

    My boyfriend and I are currently looking to buy a used car and we stopped at Auffenburg to browse. As We were looking we got some help from one of the... salesmen Alex C. who was very helpful and extremely kind as well. We will definitely be coming back when we are ready to purchase.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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