Reviews
Found Luke Evans at Infinity to be honest and straight
Found Luke Evans at Infinity to be honest and straight forward when selling my car Made the whole process smooth and efficient....Carl
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
2007 FX 35 Infiniti maintenance service
The service went well except we noticed that the maintenance alert to change the oil keeps coming up when ever we start the car. Apparently the technician that did the work, didn't reset the alert, so I had to do it myself at home.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you Raymond for your review. We are disheartened to learn about your less-than-perfect experience with our company and in case you wish to reach out to us please call 808-836-0848. We take all feedback seriously and will always try to improve our customer’s experience. Please contact us at 808-836-0848 with any comments or suggestions. Thank you.
Driving by
My wife and I were fortunate that when our previous car was breaking down, we were driving by the Infiniti dealership and met a salesman who showed us a car that fit our needs and budget.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Irwin, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
R. Teruya, 2022 Infiniti Q50
Came in for safety check renewal. Service performed as promised and recommended service completed as advised. Staff was excellent and accommodating, service was performed timely and cost was reasonable.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Randolph, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great Service and great Staff Aloha Much Mahalo Merry
Great Service and great Staff Aloha Much Mahalo Merry Christmas and and Happy New Year!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The Honolulu Dealership is always fast, courteous,
The Honolulu Dealership is always fast, courteous, knowledgeable and they keep me updated. Jason Tokunaga always gives me excellent service and I depend on him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you.
Thank you for your recent review! We appreciate our customer and are glad you had an excellent experience with Jason and our service department!
Service Appointment
Excellent experience. I recently purchased a new vehicle in which the process was straightforward and to the point. However following my purchase there was an additional item that needed to be installed. The service department ordered the item and quickly installed it. During installation there was noticeable damage to a tire. The service department made me aware and replaced the tire immediately. Could not have asked for better service from both sales and service departments.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
You're going to loose customers
They're the only dealership so not like you can recommend someone else. The staff is good but to raise the price for an oil change by about $25 in one year is ridiculous.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service
Rating would have been 5 but updates need to be timely and caring 3% fee when using charge card is unacceptable. I prefer to limit credit card information by text messaging and wanted to pay in person since I had to pick up the car.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for your recent review. INFINITI of Honolulu takes pride in providing quality service and we regret any negative experience our customers encounter. All feedback is important and we thank you for taking the time to let us know your experience. We are always working to better our business. If you have any further questions or concerns, please feel free to contact us at 808-836-0848.
2016 Honda Civic EX-T
Kailee did her best to make me feel comfortable, and at ease with the process. The other employees are very helpful and friendly. I'd advise anyone who's looking for a car to give them a shot at helping you to find what you want.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Carlson, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!