[{"id":420506,"personPtyId":31142249,"firstName":"Lori","lastName":"Benton","titleText":"Internet Sales and Leasing","emailTxt":"lbenton@armstrongvw.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36687,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":420509,"personPtyId":31141918,"firstName":"Louis","lastName":"Feiring","titleText":"Sales Representative","shortBioText":"","emailTxt":"lfeiring@armstrongvw.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/9a0a60a53506.jpg","drDealerId":36687,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":420503,"personPtyId":31142247,"firstName":"Anthony","lastName":"Dominguez","titleText":"Sales Representative","shortBioText":"","emailTxt":"adominguez@armstrongvw.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/5f2c2262a4bc.jpg","drDealerId":36687,"dealerEmpStartDtUtc":"1467212400","industryStartDtUtc":"1440860459","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":431091,"personPtyId":31854049,"firstName":"JERRAD","lastName":"NELSON","titleText":"SALES","shortBioText":"Hello\r\n\r\nMy name is Jerrad. I have been working for Armstrong Volkswagen since 2014. I started from washing cars to selling cars. I have worked in every department and have thoroughly enjoyed working as a member of the Armstrong family as I know you will enjoy having us work for you. If a no stress hassle free environment is something you are looking for with VERY competitive prices please give me a call or text. 503-891-6591","emailTxt":"JNELSON@ARMSTRONGVW.COM","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/f98d96d95882.jpg","drDealerId":36687,"dealerEmpStartDtUtc":"1398902400","industryStartDtUtc":"1398902400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":420510,"personPtyId":31142252,"firstName":"Denis","lastName":"Chernysh","titleText":"Sales Representative","emailTxt":"dchernysh@armstrongvw.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36687,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":90457,"personPtyId":31122282,"firstName":"Lance","lastName":"Strawn","titleText":"Customer Relations Manager","shortBioText":"","emailTxt":"lstrawn@armstrongvw.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36687,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":420511,"personPtyId":31141920,"firstName":"Joe","lastName":"Couch","titleText":"Internet Sales and Leasing","shortBioText":"I have been with Armstrong Volkswagen since 2007 and take pride in helping our guests find the Volkswagen of their dreams. I have rescued two feline friends from the Multnomah county animal shelter and enjoy playing golf with friends and family.","emailTxt":"jcouch@armstrongvw.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/ba1e05f4a8e7.jpg","drDealerId":36687,"dealerEmpStartDtUtc":"1188604800","industryStartDtUtc":"491702400","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":420508,"personPtyId":31164262,"firstName":"Daniel","lastName":"Burke","titleText":"Internet Sales and Leasing","emailTxt":"BURKECAMP@LIVE.COM","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/9e3ee0761096.jpg","drDealerId":36687,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":420507,"personPtyId":31419521,"firstName":"John","lastName":"Cameron","titleText":"Sales Representative","emailTxt":"TESTDRIVEBUICK@YAHOO.COM","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36687,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":420495,"personPtyId":31140309,"firstName":"Andy","lastName":"Schuhmann","titleText":"GSM","shortBioText":"I was raised that what you do is more proof in the pudding that what you say. We believe that 99% of customers enjoy the experience with us however the remaining 1% is as important as they will highlight any room for improvement. We are a small family owned VW dealer and we would not be here over the decades without you our customers. We thank you and don't hesitate to contact by email or phone to ensure complete customer experience. Thank you, Andy","emailTxt":"aschuhmann@armstrongvw.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/82551f8585bb.jpg","drDealerId":36687,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":416061,"personPtyId":31139449,"firstName":"Cheyana","lastName":"Freeman","titleText":"Social Media","emailTxt":"cfreeman@armstrongvw.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36687,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":420534,"firstName":"Jim","lastName":"McLean","titleText":"Service","emailTxt":"jmclean@armstrongvw.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36687,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":420496,"personPtyId":31140668,"firstName":"Michael","lastName":"Freeman","titleText":"Used Car Manager","emailTxt":"mfreeman@armstrongvw.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36687,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":529723,"personPtyId":45627692,"firstName":"VWDEB","lastName":"KAISER","titleText":"SALES","emailTxt":"VWDEB67@GMAIL.COM","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36687,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":420512,"firstName":"William","lastName":"Saunders","titleText":"Sales Representative","emailTxt":"bsaunders@armstrongvw.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36687,"certifiedEmployee":false,"deptDscrp":"Sales"}]
Rectangle 48
Sales 10:00 AM - 7:00 PM
Service Closed

Armstrong VW Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

10:00 AM - 7:00 PM

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2007

Family owned and operated since 1986, Armstrong VW is proud to offer fantastic cars to fantastic people in Oregon and Wa

...

shington. As Portland's Only Exclusive Volkswagen Dealer, we pride ourselves in selling quality cars to an incredibly loyal and satisfied clientele. Come see why Armstrong VW is the best choice for our customers!

"Portland's Only Exclusive Volkswagen Dealer!"

Service

Oil, Filter Change

$74.95

Tire Rotation

$9.95

Multi-Point Inspection

Complimentary

Brake Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
74 lifetime reviews. Includes reviews of Armstrong VW from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 17, 2018

    I had a great experience here at Armstrong VW. I went in with my pop to look at a nice used Ranger we found on the internet. The price was fair, the condition... of the truck was excellent, and Anthony was great to work with. We didn't feel pressured at any point during the transaction, and the team made it all easy for us. Highly recommended.

    5.0 out of 5
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    Not Applicable
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Anthony Dominguez

    Sales Representative

    (5.0) 7 reviews

  • 5.0 out of 5
    October 14, 2018

    Lori Benton was extremely helpful. I am a 20-something individual and this car was my first car and first brand new car. My family has bought from Armstrong... twice in the past and they have always given us excellent deals. This experience was no exception. I was able to get the color of Jetta I wanted without hassle! Not only did Lori an affordable deal, she also rolled out the red carpet for me. My dad and Lori conspired together, without my knowledge, and surprised me with a banner and cake to celebrate! It meant a lot since I had been saving for a while and the little notes on the banner filled me with pride! Pure strangers at the dealership put in effort to make this special! Truly wonderful. Lori took time to show me every detail of the car. Very helpful, since I had no idea how to use the electronic gadgets it came with! Highly recommend this to anyone.

    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Lori Benton

    Internet Sales and Leasing

    (5.0) 6 reviews

  • 1.0 out of 5
    September 29, 2018

    This response was in response to Andrew the owner of Armstrong VW, he responded to my original post blaming me for being uneducated, for being offered... a deal which you'll see below and not taking it. They have since deleted their response, cause well then I just look like some Loon yelper. Due to his careless response, I posted to 3 other outlets used by their customers, google reviews, Facebook and dealerrater.com. The owner naturally blames the customer. 62 banks 1 said yes.. lol seriously? Lies! . Dick Hannah got us approved at a rate of 10% less than the terrible con of a deal James tried to shove down our throat.. a business that blames its customers for their inability to provide competent and compassionate service is not a business anyone should do business with. To then insinuate that we did not know what steps to take in our situation speaks to the ignorance and clear judgments you have of people in our situation. You sent the deal to 3 banks and because of your weak inability to close a deal, cause we talked to VW credit, you screwed us. Encouraging a customer to take a 25% rate and calling it a deal? Remember dealerships like this make Money if you pay more in interest.. Sorry you didn't accept that? I get it, you guys hate negative reviews, I've seen you attack all of them.. you're a sham and inflate your reviews and now I can see why. Full transparency, credit score was 630. Please be aware this is not the place to come if you find yourself in need of a car or service. Dick Hannah had us in an out in 4 hours. Armstrong had over 24 hours. James is a terrible communicator. Own your actions. Blaming the customer speaks to the character of your company. Here's our new Jetta. Proudly purchased from DICK HANNAH! it's amazing what can get accomplished when you have a competent team and receive compassionate service. Hey Andrew, "believe in NICE"

    1.0 out of 5
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    1.0 out of 5
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    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Lance Strawn

    Customer Relations Manager

    NOT RATED

  • 4.8 out of 5
    September 20, 2018

    I want to thank Dennis and company for a very nice experience at Armstrong VW Gladstone Ore. The Truck I bought was apparently serviced and well detailed... before purchase, with all historical documentation made available. My compliments to a staff that really cares about there clients. Peter G

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    4.0 out of 5
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Denis Chernysh

    Sales Representative

    NOT RATED

  • 5.0 out of 5
    May 31, 2018

    Deb, from Armstrong helped us in our hunt for the right car. She is professional and well informed as well as fun to work with. I highly recommend Deb... as a salesperson and Armstrong Volswagon in general. ✌��������

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.8 out of 5
    January 19, 2018

    Salesman Lou Feiring listened to my desires and then found the right car for my needs. I am a out of town buyer and Lou made special accommodations to... make the purchase with ease. Lou also has good knowledge of the product and communicated in a ???no hassle??? manner.

    5.0 out of 5
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    5.0 out of 5
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    4.0 out of 5
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Louis Feiring

    Sales Representative

    (5.0) 8 reviews

  • 5.0 out of 5
    January 18, 2018

    Sales was helpful. Quick process. Nice staff. I came in to look at a specific car and they had it prepared for me when I arrived.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Louis Feiring

    Sales Representative

    (5.0) 8 reviews

  • 5.0 out of 5
    December 17, 2017

    They gave me a great deal for the 2017 Jetta and went extra miles to ensure I get the satisfaction I need. Highly recommended dealership.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Anthony Dominguez

    Sales Representative

    (5.0) 7 reviews

  • 2.2 out of 5
    December 2, 2017

    I had a great buying experience with Armstrong. Bought a 2016 VW Jetta SEL with the 1.8. I made an appointment for 2 PM on a Thursday for an oil change,... arrived at 1:50. Didn't get out of there until 3:40!. Oil change and some checks. No tire rotation, no wash was needed I told them. Nothing against Phil, he was pleasant and friendly. This was a disappointment no doubt.

    1.0 out of 5
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    3.0 out of 5
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    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 11, 2017

    I had been shopping around to buy my first car and other dealers were nice, but everyone here was very helpful, caring and genuinely nice people. It made... my car buying experience less stressful and when I had questions they were amazingly helpful and honest with their answers. They weren???t just trying to sell me the car, they wanted to make sure I was happy with what I was purchasing, and welcomed any and all questions and concerns I had. Best car buying experience ever! I will continue to come back and recommend this place to anyone looking to purchase a car! My salesman was Jerrad and I would 100% recommend him to anyone! He is personable, helpful, and all around a great person! Definitely ask for him when looking for your next car!

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    JERRAD NELSON

    SALES

    (4.9) 16 reviews

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