Armstrong VW Hours
Family owned and operated since 1986, Armstrong VW is proud to offer fantastic cars to fantastic people in Oregon and Wa
shington. As Portland's Only Exclusive Volkswagen Dealer, we pride ourselves in selling quality cars to an incredibly loyal and satisfied clientele. Come see why Armstrong VW is the best choice for our customers!
"Portland's Only Exclusive Volkswagen Dealer!"
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Trying to warn anyone looking to purchase a vehicle in the near future...this is my review for Armstrong VW in Portland. We paid cash a little over 2 months... ago for a 2009 Audi A4--buyer beware. Please, buyer beware. We live on the Oregon Coast and made the 3 hour trip to Portland to purchase a car for my son. We had several vehicles in line to view but in the end made a purchase from Armstrong as we trusted buying from a dealer vs. a private seller. This was a huge mistake. We purchased a 2009 Audi A4. By the time we made the trip back home (3 hours one way), both the front and passenger seat back panels had somehow come loose and were lying against the base of the back seat. This was our first discovery. Long story short, we are less than 3 months since the purchase and now the car will not start. I reached out to the dealer and per the service manager they were aware of some of the defects we noted and he has no idea why they were not fixed as he says "we don't let cars go out unless these things are fixed". Still waiting to hear back from him as to what they can or will do to remedy this situation. I have sent pictures of all of the defects (as requested by the service manager) but so far have had no response to those. Please do your research and do not trust that just because it is a big dealership that they will be honest. I will tell everyone I know not to do business with this company. They need to make this right but so far, no luck. After reading all the terrible reviews I'm not expected much of a resolution unfortunately.
I am dumbfounded that this service center has an average of 5 stars. While still under warranty, my GTI was having repeated misfiring issues. Within a... span of four visits, Armstrong completely failed to rectify or provide any insight into my car's issue. During the course of my visits, Armstrong attempted to charge me for completely legit warranty diagnostics, failed to detect two leaks that a second party discovered, and refused to fix one of said leaks. It's also worth noting that they tried to deny me shuttle service, claiming that I was out of their range. I am well within Armstrong's shuttle range and have received many shuttles before and after that appointment. Service manager, Mark Welsh, ignored repeated calls for over a week regarding safety concerns, only to call me back after I threatened to take the issue up with Armstrong's GM. On the phone, he was combative and unwilling to admit that my car had any underlying issue. On my fourth visit, they replaced the cylinder head, but ignored repeated requests for insight into why they did this and what was actually going on with my car's engine. Even upon picking up my vehicle, I was denied even a cursory explanation as to why they replaced the head. When I started my engine, I could hear and feel the same misfiring rumbling that I had become accustomed to all summer. I have since sold my VW. I hold the experience I had with Armstrong at least partially responsible for my decision to move away from the VW brand.
It seems that my reviews are not posted related to their business. I was trying to buy a 2014 Passat from them listed as Certified. Car was looking great... from visual point of view. Breaks were shot, brake pads were in a range of 2-3 mm left on them . Rotors were not even , riddled with channels. That happens when brake pads are non existent or metal on metal . The salesman told me that brakes were not replaced since the car was made. There were only 50xxx miles on the car. If they put the customer wallets as a priority over the life of the customers or other people on the road, that is a xxxxty business. He showed me the list with the things that were done on the car to be labeled as Certified... replaced windshield wipers, topped fluids, washed car.... and they called CERTIFIED. Oh.... there was not heat coming from the vents , none..... core heater busted. Not ok neither. Please dont buy a used car from here, u might put your life on the line .
My wife and I purchased a used vehicle from Internet Sales Manager, Steve Simmons. We live out of the area so most of the transaction was handled via... the internet and over the phone. It was a pleasure to work with Steve. He made us feel he had our best interest in the purchase. We highly recommend this dealership, especially Steve if you're looking to purchase a new or used vehicle.
Was told that by email that vehicle I was interested in was available and could be viewed. When I arrived at the dealer soon thereafter, was told that... the car had been sold earlier that day--many hours before.
This is the ONLY place you need to go to service your Volkswagen and Carl is the man to see!! I've visited all of the Volkswagen dealerships around and... Armstrong is hands down the BEST to visit and I have so much confidence and trust in Carl after my most recent visit. I had a recall and a kind of major general maintenance done and not only did they complete the work a lot faster than expected, the quality of care they put into the vehicle and making sure I was communicated with was top notch. I was willing to spend whatever they recommended because I knew they were 1) looking out for my safety and well-being of my car and 2) I knew it was going to get done RIGHT! Skip going to unreliable third party shops and just go to Armstrong even for the basic stuff, they take care of you and specifically Carl! He promised to take care of my car and could sense I had major anxiety when it came to servicing my vehicle and he made sure to follow through with his promises. As a woman, I never felt pressured to spend money on additional services that were recommended, I was spoken to like a human being and explained certain things I wasn't knowledgeable on. Before the service, Carl explained to me what was going to happen to my vehicle, a time estimate and a cost. No surprises at all! Mike was also a great contribution to the experience! He was very friendly and easy to chat with, you could tell he and Carl worked well as a team on a Saturday - they were holding the service fort down. I'm so thrilled with my experience and I can't say that enough - I've finally found a service advisor/manager I can trust and build a rapport with for all the services to come. Thank you, thank you, thank you Carl and Armstrong Volkswagen!!!
Lou did an amazing job in the leasing of our new vw atlas! It was the most pleasant experience we have ever had and they went above and beyond !
went To see about trading my car and getting a newer car. Test drove and filled out all info. Informed them of my score and down. Asked salesman to call... me with numbers and I can return as I was not driving trade in. He agreed. Waited 4 days. Got a phone call wanting me to buy a new car. I told him I was not interested. He said he would call back. Waited 2 days. Went to Gladstone Toyota Up the street and did a deal in 2 hours. It’s been 1 month and never received a call. Common courtesy does not exist at Armstrong.
I've purchased several VWs over the years. This purchase was the absolute BEST ever!! Deb was FABULOUS to work with. A truly wonderful sales woman. I... found the car online, negotiated everything over the phone and took a 5 hour train ride to pick it up. The car was EXACTLY as promised. Price was super fair. Financing was a silky smooth. Took delivery right on time. I couldn't be happier. Excellent experience Deb and Armstrong VW! 11 of 10 stars!!
Why? Because Steven made a notoriously stressful buying experience as pleasant as it could be. No hard sell, just good salesmanship. And he sold me a vehicle... I simply could not be happier with, at a truly fair price. I NEVER felt for one second that he put his needs - and Lord knows he has a life outside of Armstrong, with expenses to pay - above mine. Also, any cynicism I may have had, like "Here we go, gotta deal with a car salesmen", left the room within seconds. Rather, I knew I was dealing with first and foremost, a human being. I think Steven fully understands the concept, "Sell a good product at a fair price and back it up with solid service to the Client". Amazing how many businesses forget that. I wouldn't doubt that Steven is also a master psychologist. I sensed that he read me like a book, was absolutely sensitive to my psychology, and proceeded with the utmost consideration of that. Amazing how many salesmen, caught up in the eagerness to make a sale, forget how important is the idea that "slow and steady wins the race" as it applies to most buyers engaged, again, in an inherently stressful experience. Steven turned my stress into joy and satisfaction. Finally, Steven handed me off to Raul Tafta, the finance manager, and young men like this give me hope in the future. Positive, a great attitude, and if I was the Boss at Armstrong, I would be darn pleased with how he laid out the pros and cons of a service contract and other added considerations when buying a car. I took him up on most of 'em, because his logic was irrefutable. I drive my vehicle with TOTAL peace of mind. It turns out Raul and I have some common interests, too and I plan on working with him in the future on those interests...