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Our 2017 Buick Encore required an engine rebuild and rear brakes at 11,000 miles. Weeks later, back in the shop for another rear brake replacement.
The service department is very trust worthy and they do good work. The service department is very good at what the do.
Kenneth, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with... the overall experience. We look forward to working with you again! Best, Phil Nehring | General Manager | (715) 327-4217
the service staff are fabulous, I always feel like they are looking after my best interest. The wait time is minimal.
Linda, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If th...ere's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Best, Phil Nehring | General Manager | (715) 327-4217
The estimate was right on and Matt was very helpful. Came back and bought a new Acadia the next day. Excellent experience with that also.
Richard, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with... the overall experience. We look forward to working with you again! Best, Phil Nehring | General Manager | (715) 327-4217
Used BMW 2016 has problem with break after a few days. Raul who helped us told us to come when we made appointment, but he was busy and sent Bob to talk... to us and he's not helpful. We had to wait for long time. Very unwelcome and irresponsible. Waste of time and money! Very disappointed!
I bought a 2014 Chevy traverse from Larsen motors the 1st week of January 2016. 3 days of having the car home, I noticed the floor boards were soaking... wet, leaking under the glove box, radio would shut off automatically going down the road. Took it back to the dealer to get worked on. 3 weeks later, I'm still without my vehicle. They called asking if I replaced the windshield as it needed to be resealed, claiming I bought it in September 2015. It has taken them 3 weeks to dry the carpet and put a new fuse box in. I was also informed they had 6 vehicles in the shop with water leaks at the same time mine is in there. My test drive was scheduled for noon, I showed up 40 minutes early and the car was already running and warmed up, seems as though someone knew about this problem. No dealer starts a car 40 minutes before a test drive. Not a satisfied customer, as I will not be buying from them again, and won't be referring anyone to buy from them as well.
Thank you Nick Porter.. Staff was nice and friendly, Parts and Service was awesome.. Over all A+
My experience with Larsen Motors was nothing short of WONDERFUL! We worked with the Internet Sales Manager, Matt Long, who really went above and beyond... to make sure that we were comfortable with every aspect of the car buying process. We actually drove up from Bend to view their vehicle selection, as the prices were right, and they were one of the only dealerships we found that had a large selection of Chevy Impalas. I would recommend working with Larsen, and Matt, if you're in the market to buy a new car!
This a wonderful dealership. My cousin has bought 2 new vehicles from them and feels the same. I have purchased a very used older truck and I got great... service as well. They let me drive the truck home (about 50 miles) for my husband to see it and keep it overnight so my local mechanic could check it out. I checked "quality of repairs" as not applicable because they are keeping it a week to repaint the hood. They appear to be very honest and not pushy.
This a wonderful dealership. My cousin has bought 2 new vehicles from them and feels the same. I have purchased a very used older truck and I got great... service as well. They let me drive the truck home (about 50 miles) for my husband to see it and keep it overnight so my local mechanic could check it out. I checked "quality of repairs" as not applicable because they are keeping it a week to repaint the hood. They appear to be very honest and not pushy.