Lum's Buick GMC Cadillac

1.0 out of 5 1.0

Reviews

1.0 out of 5 1.0
11 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    September 11, 2018

    Our 2017 Buick Encore required an engine rebuild and rear brakes at 11,000 miles. Weeks later, back in the shop for another rear brake replacement.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    April 10, 2017

    The service department is very trust worthy and they do good work. The service department is very good at what the do.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kenneth, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with... the overall experience. We look forward to working with you again! Best, Phil Nehring | General Manager | (715) 327-4217

  • 5.0 out of 5
    April 9, 2017

    the service staff are fabulous, I always feel like they are looking after my best interest. The wait time is minimal.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Linda, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If th...ere's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Best, Phil Nehring | General Manager | (715) 327-4217

  • 5.0 out of 5
    April 4, 2017

    The estimate was right on and Matt was very helpful. Came back and bought a new Acadia the next day. Excellent experience with that also.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Richard, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with... the overall experience. We look forward to working with you again! Best, Phil Nehring | General Manager | (715) 327-4217

  • 1.0 out of 5
    December 12, 2016

    Used BMW 2016 has problem with break after a few days. Raul who helped us told us to come when we made appointment, but he was busy and sent Bob to talk... to us and he's not helpful. We had to wait for long time. Very unwelcome and irresponsible. Waste of time and money! Very disappointed!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    February 4, 2016

    I bought a 2014 Chevy traverse from Larsen motors the 1st week of January 2016. 3 days of having the car home, I noticed the floor boards were soaking... wet, leaking under the glove box, radio would shut off automatically going down the road. Took it back to the dealer to get worked on. 3 weeks later, I'm still without my vehicle. They called asking if I replaced the windshield as it needed to be resealed, claiming I bought it in September 2015. It has taken them 3 weeks to dry the carpet and put a new fuse box in. I was also informed they had 6 vehicles in the shop with water leaks at the same time mine is in there. My test drive was scheduled for noon, I showed up 40 minutes early and the car was already running and warmed up, seems as though someone knew about this problem. No dealer starts a car 40 minutes before a test drive. Not a satisfied customer, as I will not be buying from them again, and won't be referring anyone to buy from them as well.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    May 30, 2015

    Thank you Nick Porter.. Staff was nice and friendly, Parts and Service was awesome.. Over all A+

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 29, 2015

    My experience with Larsen Motors was nothing short of WONDERFUL! We worked with the Internet Sales Manager, Matt Long, who really went above and beyond... to make sure that we were comfortable with every aspect of the car buying process. We actually drove up from Bend to view their vehicle selection, as the prices were right, and they were one of the only dealerships we found that had a large selection of Chevy Impalas. I would recommend working with Larsen, and Matt, if you're in the market to buy a new car!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    April 28, 2014

    This a wonderful dealership. My cousin has bought 2 new vehicles from them and feels the same. I have purchased a very used older truck and I got great... service as well. They let me drive the truck home (about 50 miles) for my husband to see it and keep it overnight so my local mechanic could check it out. I checked "quality of repairs" as not applicable because they are keeping it a week to repaint the hood. They appear to be very honest and not pushy.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    April 28, 2014

    This a wonderful dealership. My cousin has bought 2 new vehicles from them and feels the same. I have purchased a very used older truck and I got great... service as well. They let me drive the truck home (about 50 miles) for my husband to see it and keep it overnight so my local mechanic could check it out. I checked "quality of repairs" as not applicable because they are keeping it a week to repaint the hood. They appear to be very honest and not pushy.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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