Reviews
Write a reviewLoved our experience at Lum's!
We had such a great experience buying from Lum's. They allowed us space but we're still available, the provided us a great deal, they were friendly and the process was quick and without a bunch of wasted time. Our salesman was great, the sales manager was great, and the person we signed with was also great. They all spoke highly of each other, which speaks to how they are treated and valued by their leadership and it's important to me that I do business with places that are good to their staff. I highly recommend Lum's.
Loved our experience at Lum's!
We had such a great experience buying from Lum's. They allowed us space but we're still available, the provided us a great deal, they were friendly and the process was quick and without a bunch of wasted time. Our salesman was great, the sales manager was great, and the person we signed with was also great. They all spoke highly of each other, which speaks to how they are treated and valued by their leadership and it's important to me that I do business with places that are good to their staff. I highly recommend Lum's.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lum's Scam
This dealership told me that my battery was going out. This is the same thing that they said last year. I had it checked with Les Schwab and they said it was fine. I am still using the same battery and it works just fine. Additionally, I was told that I had a couple of oil leaks - just like last year. I had it checked by a master mechanic and he didn't find anything. There are no drips under my truck where it is parked. They also told me that my brake fluid was dirty and needed to be replaced. I had the brakes completely done last year with Les Schwab. They bled the system and put in new fluid. It certainly appears as if I am being scammed by Lum's. After forty years, will no longer use this dealership for any mechanical needs!
Lum's Scam
This dealership told me that my battery was going out. This is the same thing that they said last year. I had it checked with Les Schwab and they said it was fine. I am still using the same battery and it works just fine. Additionally, I was told that I had a couple of oil leaks - just like last year. I had it checked by a master mechanic and he didn't find anything. There are no drips under my truck where it is parked. They also told me that my brake fluid was dirty and needed to be replaced. I had the brakes completely done last year with Les Schwab. They bled the system and put in new fluid. It certainly appears as if I am being scammed by Lum's. After forty years, will no longer use this dealership for any mechanical needs!
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Don't make the mistake
They helped me out the first time I bought from them but only because of their crack service team that destroyed my pickup they serviced. I wouldn't let them service my lawnmower now. They can't seem to remember to put the oil fill cap back on. Drive it in the dirt and dust for 2 weeks and not know about. The pickup only had 23,000 miles on it barely broke in. I made the mistake of buying 2 more cars from them. The last one a lemon it has a miss in the engine but it has to be run for a period of time before you can tell. Tried to get them to buy it back nope you're sol buddy. We don't want it back as is no warranty. Ok fine sometimes actions speak louder than words but this time I think words speak louder.
Don't make the mistake
They helped me out the first time I bought from them but only because of their crack service team that destroyed my pickup they serviced. I wouldn't let them service my lawnmower now. They can't seem to remember to put the oil fill cap back on. Drive it in the dirt and dust for 2 weeks and not know about. The pickup only had 23,000 miles on it barely broke in. I made the mistake of buying 2 more cars from them. The last one a lemon it has a miss in the engine but it has to be run for a period of time before you can tell. Tried to get them to buy it back nope you're sol buddy. We don't want it back as is no warranty. Ok fine sometimes actions speak louder than words but this time I think words speak louder.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
They go above and beyond to help their customers, very...
They go above and beyond to help their customers, very friendly, and involved in the community. I have been going to them for the last 2 years and have had nothing but amazing service from them.
They go above and beyond to help their customers, very...
They go above and beyond to help their customers, very friendly, and involved in the community. I have been going to them for the last 2 years and have had nothing but amazing service from them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Good Service
I have been very happy with the staff at Lum's. They are exceedingly polite, helpful, and I believe honest. They have gone way beyond to be helpful. I always felt Larsen's service department were trying to up sale on service. Lum's doesn't do that. So far I am very happy with this dealership and don't hesitate to recommend them.
Good Service
I have been very happy with the staff at Lum's. They are exceedingly polite, helpful, and I believe honest. They have gone way beyond to be helpful. I always felt Larsen's service department were trying to up sale on service. Lum's doesn't do that. So far I am very happy with this dealership and don't hesitate to recommend them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We bought a used car and worked with Jazzmyn. She was...
We bought a used car and worked with Jazzmyn. She was great and kept on until we finally got a great deal. I would recommend this gal and the dealership for anyone looking to buy a car!! Everyone there was very friendly and helpful.
We bought a used car and worked with Jazzmyn. She was...
We bought a used car and worked with Jazzmyn. She was great and kept on until we finally got a great deal. I would recommend this gal and the dealership for anyone looking to buy a car!! Everyone there was very friendly and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Amazing and very helpful team made my purchase quick and...
Amazing and very helpful team made my purchase quick and easy and are always there to answer any question I have had about my car since. Everyone is welcoming and you can tell they care about the community and the people in it.
Amazing and very helpful team made my purchase quick and...
Amazing and very helpful team made my purchase quick and easy and are always there to answer any question I have had about my car since. Everyone is welcoming and you can tell they care about the community and the people in it.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Exceptional experience with this dealership from sales to...
Exceptional experience with this dealership from sales to the finance department. They went above and beyond to make this sale work for me, including picking me up from the airport early on a Sunday morning. I highly recommend them to meet your automotive needs.
Exceptional experience with this dealership from sales to...
Exceptional experience with this dealership from sales to the finance department. They went above and beyond to make this sale work for me, including picking me up from the airport early on a Sunday morning. I highly recommend them to meet your automotive needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Staff were very helpful in transferring a truck from...
Staff were very helpful in transferring a truck from another dealer for a great price and in finding suitable tradein price. Also found excellent financing. Well worth 4 hour drive each way to do the deal. Highly recommend.
Staff were very helpful in transferring a truck from...
Staff were very helpful in transferring a truck from another dealer for a great price and in finding suitable tradein price. Also found excellent financing. Well worth 4 hour drive each way to do the deal. Highly recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very unhappy with the dealer leased a new gmc Denali...
Very unhappy with the dealer leased a new gmc Denali 2500 and cant seem to get the info on the lease as to were the payment go or account number keep getting the run around very disappointed in the dealership. Have never had this kind of experience and have bought a lot of vehicles and big trucks and never had this kind of trouble you signed the papers you had all the info that was needed .thought they was good at the start but they have have my respect for them not what there problem is but will not be back
Very unhappy with the dealer leased a new gmc Denali...
Very unhappy with the dealer leased a new gmc Denali 2500 and cant seem to get the info on the lease as to were the payment go or account number keep getting the run around very disappointed in the dealership. Have never had this kind of experience and have bought a lot of vehicles and big trucks and never had this kind of trouble you signed the papers you had all the info that was needed .thought they was good at the start but they have have my respect for them not what there problem is but will not be back
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car