Newberg Chevrolet

It is a basic/average dealership. Nothing special, nothing inherently “bad”. I do find it odd that in 2025 there are still dealerships that don’t have vehicle shipping available. Not sure how they survive with all the Carvana, Vrooom, Shift, CarMax, CarsAndBids, etc. that will work shipping into a deal. Also, not sure about this since we couldn’t get to a deal, but I would bet they don’t even utilize an E-Sign type of contract service. Again, it is just an average dealership.

Bought a new to me 2022 Sierra 3500. The whole sales process was very low pressure. Russell McMillen was great to work with.

Brought my Jeep Wrangler in for service. Garrett and the team took amazing care of me. It was done quickly and the Bill was less than I expected. Win win!

Jason was awesome! He answered all of our questions. Williams definitely call him next time we are looking to buy!

I took my low mileage Chevrolet Silverado to Newberg Chevrolet a few years ago to mechanically update it as it was nearing 20 years old. I spoke with the service manager and explained (verbally and in writing) what I wanted done, as I planned to use this truck to tow my fifth wheel trailer in retirement. When I picked the truck up, I found that they opted to ignore my specific parts requests and installed only GM parts (including a plastic intake manifold, known for premature failure). They optionally damaged the front bumper, knocking off deer whistles and left grease on new Weather Tech floormats. Two years later, I took the truck on a trip cross country and numerous parts that they installed failed, causing the Check Engine light to illuminate and coolant to leak all over the engine compartment. In the two years since it was serviced, the truck was garage kept, accumulated only 4,000 miles, and was only used for towing. The cross country trip added 7,000 miles, during which time the Check Engine light was constantly on and it leaked anti-freeze. When I took the truck back to Newberg Chevrolet, the Service Manager dismissed me, saying that the factory warranty was up and that there was nothing that they could do for me, as I had repairs made at a non-dealer shop with non-factory parts (Why would I replace a leaking two year old OEM water pump with another one?). As I was leaving, I walked past Roger Kehdi, the dealership owner. I mentioned that I had several new OEM parts fail on my truck and that I was going to write a bad review. He followed me out to my car and tried to talk me into oil changes and car detailing. When I refused (didn't want any more damage done), he ghosted me. Folks, this is not Butler Chevrolet anymore. The quality service and honesty are long gone. I recommend avoiding this dealership.

Purchased a 2019 Chevy Express work van. When test driving the vehicle with the sales man the fan motor intermittently turned off. Upon discussing this the salesman stated if you buy the vehicle we will take care of the fan issue. Made the deal and showed up for the "repair" appointment that was set at the same time as the sale, only to be given a diagnostic with a bid for $550 to replace the fan motor and relay". I advised the service team it was supposed to be a covered repair and was met with our notes show we are only covering the diagnostic. He brought the sales manager out who blatantly lied stating he said they would only cover the diagnostic. I told him that was not what was agreed upon and he said we did what we said we would do and to have a nice day. I called him out again only to be shut down. DO NOT BUY FROM THEM EVEN IF THEY PROMISE TO FIX AN ISSUE, they will screw you in the end. Way to make good on a sales deal. What a joke

It was great everyone I dealt with was really great I bought a used car really like it

I purchased a used truck from these people (I use that term loosely and charitably) October 2023. Everything about this sale made me feel slimy. As we were doing the paperwork, they kept coming up with fees (like the theft protection thing) that they said were already done to the vehicle, so I had to buy them, but then the paperwork would make it seem voluntary, like I had an option. They came out with paperwork for me to sign that said 8% interest on the loan, then when the final documents came out, it was at 10%. They said the 8% number, that I attached my signature to, was "just an example!" Totally misleading. During the test drive, the truck had a vibration to it that the salesman wrote off to "stiffer truck suspension." I made the mistake of trusting him, because it got worse. A couple of months after I bought the truck, I brought it to a mechanic who showed me the transmission fluid, which was "burnt and filled with particles." They told me it probably needed a new transmission. I brought the truck to a transmission rebuild specialist, who agreed it needed a new transmission, and that given how bad the fluid was, and the hesitations and vibrations he was feeling, there was no way the sellers could have missed the problems. He was confident that it was impossible that the fluid was fine a few months before, and that the problems started after I bought the truck. Of course, Newberg Chevrolet had paperwork that made it seem that all their inspections were fine, and that when they checked the fluid and the driving, it was fine. Not according to a 40 year transmission expert in Eugene. I ended up having to pay for a rebuilt transmission, $4700, just a few months after I bought the truck. All the people I talked to about this situation seemed confident that since this was a dealership, they would at least help out somewhat, on a vehicle that needed major repair when they sold it to me as working fine. Nope. Not a dime. STAY AWAY FROM NEWBERG CHEVROLET IF YOU DO NOT WANT TO HAVE AN EXPERIENCE LIKE MINE!!

Really very nice people that work at Newberg Chevrolet. The reason I ended up buying from them was because of Kari Mayton. She knew I was interested in a particular vehicle but at that time I wasnt ready to purchase it. She didnt forget about me and called me a couple months later to see how I was doing and to see if I was still looking for a car. She is an amazing part of the dealership and so glad to have had her help in finding the car I wanted. Thank you so much Kari. You rock! And thank you to Billy Brady for your knowledge and not being scared to go for a test drive with me and my lead foot !

Great staff. Buying process was easy. Also no additional dealer markup on the Chevy Bolt