Ourisman Chrysler Dodge Jeep Ram - Curbside pickup and home delivery available

I bought a truck and made it an hour down the road they don’t care that it’s broke down didn’t offer a rental, tow, or buy back I’m stuck with this lemon nobody answers the phone or will call you back after the vehicle is bought their attitude is xxxx on ya

Excellent experience jasmine worked extremely hard and got me the car I wanted - really pleased with experience

Standard bait and switch tactics. They advertised a vehicle for sale at a specific price that was significantly below MSRP. When I called about it, and got a written proposal, they added back in $2000 from the MSRP figure, and they lowballed my trade by over $5000. A friend of mine is the GM of a dealership, and he confirmed what I’m saying here. Ourisman website says they are a “family“ dealership. There’s nothing family about them. You’re just a number and a warm body if you’re willing to go along with their high-pressure tactics. I tried to speak with the GM, they wouldn’t let me talk to him, left a voicemail and haven’t heard back, sent an email with no response. Do yourself a favor, ignore the false advertising of low prices, and go somewhere else.

I was looking for a particular Jeep Wrangler, Jasmine Lacey was my salesperson and she knew everything about the Wrangler and was very knowledgeable. In about 8-9 months I will be looking for a diesel RAM and now I know who talk too. Andy R.

Lauren Smith is wonderful!. Although we did not purchase yet, we will in the near future.

The dealership was professional and friendly during the sale. I called and they had the car. I was interested in ready when I arrived. The car was exactly what they said it was and I purchased it. Vincenzo was helpful and knowledgeable, and he also answered several questions after the sale, which I appreciate based on my experience, I definitely recommend this dealership. Their online advertising was also consistent with what they told me in person. Thus far, I’ve only had positive encounters with this dealership.

Pricing is not transparent. For a used vehicle, expect them to ask for $5,000+ on top of the price listed online. Or else, haggle like all xxxx... and still pay more fees than at other dealers. Or, just take your business elsewhere... No shade to the saleswoman we met, though. She was very nice, and definitely deserves fairer working hours and wages from Ourisman management.

Very accommodating and informative even though I didn’t purchase. Would consider them in the future.

Bait and switch. Car wasn’t available and they won’t stop calling me to come into their dealership so they can sell me a much more expensive vehicle.

Purchased a 2020 Colorado on April 26th 2025. Two days later the transmission started to shift jerking motion. Call the dealer and was told since I didn't purchase a warranty I was "on my own". The DEALER WARRANTY attachment paper on the window said "dealer will pay 100%of the labor and 100%of the parts for covered systems and then in really small print it says "Maryland State Inspection Items Only"(in very small print) I drove the vehicle less than 200 miles before the problem with the transmission started. A reputable dealer would have had me bring the vehicle in, diagnosis the problem and offered some type of resolution to the problem. I have purchased eight automobiles from the Ourisman family of dealerships since 1970, when straight out of high I purchased a brand new SS396 Chevelle. Needless to say Ourisman had lost a life long customer and cannot in good conscience recommend them to anyone. TAKE YOUR CAR BUYING DOLLARS ELSEWHERE !!!!!!!