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Ourisman Chrysler Dodge Jeep Ram - Curbside pickup and home delivery available

(1,219 reviews)
Visit Ourisman Chrysler Dodge Jeep Ram - Curbside pickup and home delivery available
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday 11:00am–5:00pm Closed
2017 state dealer award
View 9 awards
2017 state dealer award 2017 state dealer award 2016 state dealer award 2014 state dealer award 2014 state dealer award 2014 state dealer award
2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (855) 529-4764 (855) 529-4764
Used (855) 530-3895 (855) 530-3895
Service (855) 530-3897 (855) 530-3897

Inventory

See all 185 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since July 2009.
Welcome to Ourisman Chrysler Dodge Jeep & Ram Located in the heart of the Baltimore and Washington corridor.
Ourisman showcases the most popular SUV on the planet the beautiful Jeep Grand Cherokee and the rugged Wrangler. Featured for Dodge are the sporty and powerful Dodge Charger and Challenger as well as the family-friendly Dodge Journey. When it comes to mid-size and luxury sedans Ourisman dares you to compare the Chrysler 200 to the Toyota Camry or the Chrysler 300 to any luxury sedan. If it's a minivan you need Ourisman has America's two favorites; the Chrysler Town & Country and Dodge Grand Caravan.
You always get your way at Ourisman everyday!

Service center

Phone number (855) 530-3897

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(1,219 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman Chrysler Dodge Jeep Ram - Curbside pickup and home delivery available from DealerRater.

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Excellent service center, I will go back again.

Excellent service center, I will go back again. Oil change and ABS recall was completed

Excellent service center, I will go back again.

Excellent service center, I will go back again. Oil change and ABS recall was completed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words and 5-star review! 🌟 We're glad to hear you had an excellent experience at our service center here at Ourisman CDJR of Clarksville. It was our pleasure to complete your oil change and ABS recall service efficiently. We appreciate your trust and look forward to serving you again in the future! 🚗🔧

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We bought 2 cars last week.

We bought 2 cars last week. BUDDY was fantastic to deal with. Thanks again for working with us

We bought 2 cars last week.

We bought 2 cars last week. BUDDY was fantastic to deal with. Thanks again for working with us

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5-star review and for choosing Ourisman CDJR of Clarksville for your vehicle purchases! 🚗🚗 We're thrilled to hear that Buddy provided you with a fantastic experience. We truly appreciate your business and trust, and we’re always here to help. Enjoy your new cars, and we look forward to seeing you again in the future!

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I was very impressed with the way the commercial sales

I was very impressed with the way the commercial sales agent ( Vincenzo) helps me to accomplish my purchase, I’ll definitely come back for my next vehicle.

I was very impressed with the way the commercial sales

I was very impressed with the way the commercial sales agent ( Vincenzo) helps me to accomplish my purchase, I’ll definitely come back for my next vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5-star review! 🌟 We're so glad to hear that Vincenzo provided you with an impressive and smooth purchasing experience. Your trust and satisfaction mean a lot to us! We look forward to helping you with your next vehicle when the time comes. Enjoy your new ride! 🚗🎉

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This dealership worked with us to get a new van.

This dealership worked with us to get a new van. 10/10 highly recommended, Vincenzo was very helpful.

This dealership worked with us to get a new van.

This dealership worked with us to get a new van. 10/10 highly recommended, Vincenzo was very helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words and for the 5-star review! We’re thrilled to hear that Vincenzo was able to help you find your new van and that you had a great experience with our dealership. Your recommendation means the world to us, and we look forward to assisting you again in the future. Enjoy your new van!!

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They did great job .

They did great job . Vincenzo is nice guy . This is really nice deal. I am really happy 😊

They did great job .

They did great job . Vincenzo is nice guy . This is really nice deal. I am really happy 😊

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We're so glad to hear that you’re happy with your deal and that Vincenzo made your experience a great one. Enjoy your new vehicle, and let us know if there’s anything else we can do for you!

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Great And truly human team.

Great And truly human team. David and Buddy quickly built rapport with myself and my wife. They understood our needs and financial situation.

Great And truly human team.

Great And truly human team. David and Buddy quickly built rapport with myself and my wife. They understood our needs and financial situation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic review! We’re so glad David and Buddy could make you and your wife feel comfortable while understanding your needs and financial situation. Building genuine relationships with our customers is what we strive for, and it’s wonderful to hear that they delivered. We appreciate your kind words and look forward to serving you again in the future!

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My experience was great and worryfree with the

My experience was great and worryfree with the maintenance of my jeep grand Cherokee. Doug was knowledgeable and provided top notch customer care.

My experience was great and worryfree with the

My experience was great and worryfree with the maintenance of my jeep grand Cherokee. Doug was knowledgeable and provided top notch customer care.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We're thrilled to hear that the maintenance of your Jeep Grand Cherokee was smooth and worry-free. Doug will be so pleased to know his knowledge and exceptional customer care made a positive impact. We appreciate your kind words and look forward to assisting you again in the future!

Consumer response

You welcome

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No customer service left my car sitting for 6 days

No customer service left my car sitting for 6 days terrible will never come back again.

No customer service left my car sitting for 6 days

No customer service left my car sitting for 6 days terrible will never come back again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We sincerely apologize for the inconvenience you experienced and for not meeting your expectations. This is not the level of service we strive to provide. Please feel free to contact our Service Director, Josh Colwell, directly at jcolwell@ourismancars.com so we can address your concerns and work to resolve the issue. Your feedback is valuable to us, and we’re committed to making things right.

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Let me start by saying that the ONLY reason I did not

Let me start by saying that the ONLY reason I did not purchase from this dealership is because of my horrific customer service experience. Experienced racial profiling, deceptive business practices, and a lack of professionalism. Before arriving, I asked the salesman for information about the car and was constantly met with questions about financing prior to even being shown the car. I asked the salesman for a video/pictures of the car and was sent a weird selfie video that again addressed financing and showed less than 2 seconds of the exterior of the car. Upon arrival, I was not greeted with the enthusiasm of a car salesman, but given a lackluster hello and pushed off to a rookie salesman (TAYO). The salesman persisted to ask me questions about financing/credit reports before a test drive and proceeded to wrongfully assume that I would need a co-signer or that my friend (who drove me to the dealership) would be someone on the financing request with me. During the test drive, the salesman did a less than average job of describing any of the features that matter; but did notify me of the benefits of the sunroof being that I could smoke marijuana with a cool view and notified me of the ways weed could be enjoyed in the vehicle (I don't smoke). After the test drive: We discussed pricing that was almost $4k above listed price (listed at $24k and by the time we got to pricing the cost was just north of $27.5k). Then, after about 2 days of negotiations, the manager sends me a proposal for $26k. I agree to the price and proceed with retrieving down payment money. The manager said they won't honor the price agreed upon ($26k) without financing through their dealership!!!! That was not listed on their proposal or agreed upon on my end. It is a slimey move by management and an aggressive form of deception by a dealer that lacks integrity for their work. Manager Jason Kerr is rude, unprofessional, and deserves to be addressed (UHC) for his pompous attitude and pretentious demeanor that oozes out in his work and how he deals with customers.

Let me start by saying that the ONLY reason I did not

Let me start by saying that the ONLY reason I did not purchase from this dealership is because of my horrific customer service experience. Experienced racial profiling, deceptive business practices, and a lack of professionalism. Before arriving, I asked the salesman for information about the car and was constantly met with questions about financing prior to even being shown the car. I asked the salesman for a video/pictures of the car and was sent a weird selfie video that again addressed financing and showed less than 2 seconds of the exterior of the car. Upon arrival, I was not greeted with the enthusiasm of a car salesman, but given a lackluster hello and pushed off to a rookie salesman (TAYO). The salesman persisted to ask me questions about financing/credit reports before a test drive and proceeded to wrongfully assume that I would need a co-signer or that my friend (who drove me to the dealership) would be someone on the financing request with me. During the test drive, the salesman did a less than average job of describing any of the features that matter; but did notify me of the benefits of the sunroof being that I could smoke marijuana with a cool view and notified me of the ways weed could be enjoyed in the vehicle (I don't smoke). After the test drive: We discussed pricing that was almost $4k above listed price (listed at $24k and by the time we got to pricing the cost was just north of $27.5k). Then, after about 2 days of negotiations, the manager sends me a proposal for $26k. I agree to the price and proceed with retrieving down payment money. The manager said they won't honor the price agreed upon ($26k) without financing through their dealership!!!! That was not listed on their proposal or agreed upon on my end. It is a slimey move by management and an aggressive form of deception by a dealer that lacks integrity for their work. Manager Jason Kerr is rude, unprofessional, and deserves to be addressed (UHC) for his pompous attitude and pretentious demeanor that oozes out in his work and how he deals with customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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Tim Brickner was amazing and very knowledgeable.

Tim Brickner was amazing and very knowledgeable. I highly recommend seeing him if you are interested in buying a vehicle.

Tim Brickner was amazing and very knowledgeable.

Tim Brickner was amazing and very knowledgeable. I highly recommend seeing him if you are interested in buying a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! We're thrilled to hear that Tim Brickner provided you with such an excellent and knowledgeable experience. We appreciate your recommendation, and we're here to help anytime you need assistance with purchasing a vehicle. Enjoy your new ride!

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