Reviews
Excellent service center, I will go back again.
Excellent service center, I will go back again. Oil change and ABS recall was completed
Excellent service center, I will go back again.
Excellent service center, I will go back again. Oil change and ABS recall was completed
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words and 5-star review! 🌟 We're glad to hear you had an excellent experience at our service center here at Ourisman CDJR of Clarksville. It was our pleasure to complete your oil change and ABS recall service efficiently. We appreciate your trust and look forward to serving you again in the future! 🚗🔧
We bought 2 cars last week.
We bought 2 cars last week. BUDDY was fantastic to deal with. Thanks again for working with us
We bought 2 cars last week.
We bought 2 cars last week. BUDDY was fantastic to deal with. Thanks again for working with us
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your 5-star review and for choosing Ourisman CDJR of Clarksville for your vehicle purchases! 🚗🚗 We're thrilled to hear that Buddy provided you with a fantastic experience. We truly appreciate your business and trust, and we’re always here to help. Enjoy your new cars, and we look forward to seeing you again in the future!
I was very impressed with the way the commercial sales
I was very impressed with the way the commercial sales agent ( Vincenzo) helps me to accomplish my purchase, I’ll definitely come back for my next vehicle.
I was very impressed with the way the commercial sales
I was very impressed with the way the commercial sales agent ( Vincenzo) helps me to accomplish my purchase, I’ll definitely come back for my next vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your 5-star review! 🌟 We're so glad to hear that Vincenzo provided you with an impressive and smooth purchasing experience. Your trust and satisfaction mean a lot to us! We look forward to helping you with your next vehicle when the time comes. Enjoy your new ride! 🚗🎉
This dealership worked with us to get a new van.
This dealership worked with us to get a new van. 10/10 highly recommended, Vincenzo was very helpful.
This dealership worked with us to get a new van.
This dealership worked with us to get a new van. 10/10 highly recommended, Vincenzo was very helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words and for the 5-star review! We’re thrilled to hear that Vincenzo was able to help you find your new van and that you had a great experience with our dealership. Your recommendation means the world to us, and we look forward to assisting you again in the future. Enjoy your new van!!
They did great job .
They did great job . Vincenzo is nice guy . This is really nice deal. I am really happy 😊
They did great job .
They did great job . Vincenzo is nice guy . This is really nice deal. I am really happy 😊
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review! We're so glad to hear that you’re happy with your deal and that Vincenzo made your experience a great one. Enjoy your new vehicle, and let us know if there’s anything else we can do for you!
Great And truly human team.
Great And truly human team. David and Buddy quickly built rapport with myself and my wife. They understood our needs and financial situation.
Great And truly human team.
Great And truly human team. David and Buddy quickly built rapport with myself and my wife. They understood our needs and financial situation.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the fantastic review! We’re so glad David and Buddy could make you and your wife feel comfortable while understanding your needs and financial situation. Building genuine relationships with our customers is what we strive for, and it’s wonderful to hear that they delivered. We appreciate your kind words and look forward to serving you again in the future!
My experience was great and worryfree with the
My experience was great and worryfree with the maintenance of my jeep grand Cherokee. Doug was knowledgeable and provided top notch customer care.
My experience was great and worryfree with the
My experience was great and worryfree with the maintenance of my jeep grand Cherokee. Doug was knowledgeable and provided top notch customer care.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're thrilled to hear that the maintenance of your Jeep Grand Cherokee was smooth and worry-free. Doug will be so pleased to know his knowledge and exceptional customer care made a positive impact. We appreciate your kind words and look forward to assisting you again in the future!
You welcome
No customer service left my car sitting for 6 days
No customer service left my car sitting for 6 days terrible will never come back again.
No customer service left my car sitting for 6 days
No customer service left my car sitting for 6 days terrible will never come back again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We sincerely apologize for the inconvenience you experienced and for not meeting your expectations. This is not the level of service we strive to provide. Please feel free to contact our Service Director, Josh Colwell, directly at jcolwell@ourismancars.com so we can address your concerns and work to resolve the issue. Your feedback is valuable to us, and we’re committed to making things right.
Let me start by saying that the ONLY reason I did not
Let me start by saying that the ONLY reason I did not purchase from this dealership is because of my horrific customer service experience. Experienced racial profiling, deceptive business practices, and a lack of professionalism. Before arriving, I asked the salesman for information about the car and was constantly met with questions about financing prior to even being shown the car. I asked the salesman for a video/pictures of the car and was sent a weird selfie video that again addressed financing and showed less than 2 seconds of the exterior of the car. Upon arrival, I was not greeted with the enthusiasm of a car salesman, but given a lackluster hello and pushed off to a rookie salesman (TAYO). The salesman persisted to ask me questions about financing/credit reports before a test drive and proceeded to wrongfully assume that I would need a co-signer or that my friend (who drove me to the dealership) would be someone on the financing request with me. During the test drive, the salesman did a less than average job of describing any of the features that matter; but did notify me of the benefits of the sunroof being that I could smoke marijuana with a cool view and notified me of the ways weed could be enjoyed in the vehicle (I don't smoke). After the test drive: We discussed pricing that was almost $4k above listed price (listed at $24k and by the time we got to pricing the cost was just north of $27.5k). Then, after about 2 days of negotiations, the manager sends me a proposal for $26k. I agree to the price and proceed with retrieving down payment money. The manager said they won't honor the price agreed upon ($26k) without financing through their dealership!!!! That was not listed on their proposal or agreed upon on my end. It is a slimey move by management and an aggressive form of deception by a dealer that lacks integrity for their work. Manager Jason Kerr is rude, unprofessional, and deserves to be addressed (UHC) for his pompous attitude and pretentious demeanor that oozes out in his work and how he deals with customers.
Let me start by saying that the ONLY reason I did not
Let me start by saying that the ONLY reason I did not purchase from this dealership is because of my horrific customer service experience. Experienced racial profiling, deceptive business practices, and a lack of professionalism. Before arriving, I asked the salesman for information about the car and was constantly met with questions about financing prior to even being shown the car. I asked the salesman for a video/pictures of the car and was sent a weird selfie video that again addressed financing and showed less than 2 seconds of the exterior of the car. Upon arrival, I was not greeted with the enthusiasm of a car salesman, but given a lackluster hello and pushed off to a rookie salesman (TAYO). The salesman persisted to ask me questions about financing/credit reports before a test drive and proceeded to wrongfully assume that I would need a co-signer or that my friend (who drove me to the dealership) would be someone on the financing request with me. During the test drive, the salesman did a less than average job of describing any of the features that matter; but did notify me of the benefits of the sunroof being that I could smoke marijuana with a cool view and notified me of the ways weed could be enjoyed in the vehicle (I don't smoke). After the test drive: We discussed pricing that was almost $4k above listed price (listed at $24k and by the time we got to pricing the cost was just north of $27.5k). Then, after about 2 days of negotiations, the manager sends me a proposal for $26k. I agree to the price and proceed with retrieving down payment money. The manager said they won't honor the price agreed upon ($26k) without financing through their dealership!!!! That was not listed on their proposal or agreed upon on my end. It is a slimey move by management and an aggressive form of deception by a dealer that lacks integrity for their work. Manager Jason Kerr is rude, unprofessional, and deserves to be addressed (UHC) for his pompous attitude and pretentious demeanor that oozes out in his work and how he deals with customers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Tim Brickner was amazing and very knowledgeable.
Tim Brickner was amazing and very knowledgeable. I highly recommend seeing him if you are interested in buying a vehicle.
Tim Brickner was amazing and very knowledgeable.
Tim Brickner was amazing and very knowledgeable. I highly recommend seeing him if you are interested in buying a vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We're thrilled to hear that Tim Brickner provided you with such an excellent and knowledgeable experience. We appreciate your recommendation, and we're here to help anytime you need assistance with purchasing a vehicle. Enjoy your new ride!