Reviews
Very accommodating and informative even though I didn’t
Very accommodating and informative even though I didn’t purchase. Would consider them in the future.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for taking the time to share your experience! We’re glad our team was helpful and informative. We’d love the opportunity to earn your business in the future.
Bait and switch.
Bait and switch. Car wasn’t available and they won’t stop calling me to come into their dealership so they can sell me a much more expensive vehicle.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for your feedback. We’re forwarding your comments to our General Manager for further review and follow-up.
Purchased a 2020 Colorado on April 26th 2025.
Purchased a 2020 Colorado on April 26th 2025. Two days later the transmission started to shift jerking motion. Call the dealer and was told since I didn't purchase a warranty I was "on my own". The DEALER WARRANTY attachment paper on the window said "dealer will pay 100%of the labor and 100%of the parts for covered systems and then in really small print it says "Maryland State Inspection Items Only"(in very small print) I drove the vehicle less than 200 miles before the problem with the transmission started. A reputable dealer would have had me bring the vehicle in, diagnosis the problem and offered some type of resolution to the problem. I have purchased eight automobiles from the Ourisman family of dealerships since 1970, when straight out of high I purchased a brand new SS396 Chevelle. Needless to say Ourisman had lost a life long customer and cannot in good conscience recommend them to anyone. TAKE YOUR CAR BUYING DOLLARS ELSEWHERE !!!!!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience. I'm sorry to hear about the issues you've encountered with your 2020 Colorado and the response from the dealership. Purchasing a vehicle, especially after being a loyal customer for decades, should be a positive experience, and it's unfortunate that this situation has caused such dissatisfaction. As we have already spoken with you about we are working on having our technicians inspect the vehicle.
Worst buying experience ever.
Worst buying experience ever. There was no fllow up after the sale. I received no orientation to the dealership or the vehicle. I was handed the keys and sent on my way.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We’re sorry to hear about your experience. Providing exceptional customer service is very important to us, and it’s clear that we didn’t meet your expectations during your visit. You deserved a complete introduction to both our dealership and your new vehicle, and we apologize for not delivering that. Your feedback helps us improve, and we would appreciate the chance to make things right. Please feel free to reach out to our General Manager, Jason Kerr, at 410-988-8100, so we can address your concerns and ensure a better experience moving forward. Thank you for sharing your thoughts, and we hope to hear from you soon.
I sent Jason an email directly and did not recieve any reply.
Ourisman CDJR was a great pleasure to work with.
Ourisman CDJR was a great pleasure to work with. Joshua helped me out, he is very professional and was very quick from the moment I walked in the door to leaving. I highly recommend getting a new/used car from Ourisman!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Erick Douglas really put forth the time and energy to
Erick Douglas really put forth the time and energy to make the best deal possible. He took his time in hearing our concerns and really went above and beyond to ensure comfortability. Greatly appreciate all his patience and efforts in purchasing a new vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Doug in the service department was great.
Doug in the service department was great. His customer service was exemplary. I arrive early for my service appointment and he helped get me in and out with no wait and also gave me some great suggestions for helping to maintain my vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear that Doug provided you with exceptional service and helpful maintenance tips. We appreciate your feedback and look forward to assisting you again in the future! Safe travels!
An issue arose concerning my recent purchase, but it was
An issue arose concerning my recent purchase, but it was quickly resolved with the help of Jacob….good job!
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback! We're glad to hear that Jacob was able to resolve your issue quickly. We appreciate your support and look forward to serving you again!
Friendly easy to talk with everyone was very nice not
Friendly easy to talk with everyone was very nice not pushy or anything like that
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We're glad to hear you had a friendly and pressure-free experience. We appreciate your feedback and hope to see you again soon!
Excellent service center, I will go back again.
Excellent service center, I will go back again. Oil change and ABS recall was completed
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words and 5-star review! 🌟 We're glad to hear you had an excellent experience at our service center here at Ourisman CDJR of Clarksville. It was our pleasure to complete your oil change and ABS recall service efficiently. We appreciate your trust and look forward to serving you again in the future! 🚗🔧