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My wife and I bought an expensive Rav-4 from here and
My wife and I bought an expensive Rav-4 from here and Justin Lemons was a complete joke! I would never EVER refer anyone to this place. The follow-up was unprofessional and he (Lemons) is not a man of his word. He fits the cliché of a "Used Car Salesman."
I bought a 2020 to Toyota Tacoma at end of may .
I bought a 2020 to Toyota Tacoma at end of may . So far been in twice check engine light not telling me 1000$ to repair . I paid for extended service but apparently that is just oil changes and tire rotations . At this point I consider my truck a loss as having major issues month into buying . So sad was trying to buy my first new car but now just feel like I got so xxx lemon . I’d go other places as you just CANNOT trust these People
Lemons is the best!
I worked with Justin Lemons to help find the car I wanted. He was amazing, got back to me quickly gave me great info and was not pushy in any way. He was able to set everything up so I was in and out of there under 2 hours. Amazing guy and such a solid salesman. Give him a call!
We have purchased 7 cars from Tonkin Toyota since 2004,...
We have purchased 7 cars from Tonkin Toyota since 2004, and 5 of those 7 cars from Justin Lemons. Justin has made car buying such a pleasant experience for us and he has a customer for life. In fact, we moved to Utah from Oregon a few months ago and we have so much trust in Justin, that we are going to be driving back the 1000 miles in January 2022 to buy our new RAV4. I highly recommend Justin and Tonkin Toyota. Peace of mind for us is worth it!!
We had such an amazing experience with Ron Tonkin Toyota...
We had such an amazing experience with Ron Tonkin Toyota and I would highly recommend them to anyone buying a new car! I contacted Jordan after having a very negative experience with another dealership and he was a breath of fresh air. He was honest about the process and did everything in his power to make it as easy as possible, despite the difficult market conditions. He found us the exact vehicle we were looking for, allowed us to put a down payment on it immediately, and kept in frequent contact with us until it arrived. The buying process was easy and straightforward and everyone we encountered was friendly and kind. Aaron with the Finance Team helped us secure the best loan options for us and was just so great to work with. From start to finish, the customer service was superb.
I went into Ron Tonkin Toyota knowing that I wanted a...
I went into Ron Tonkin Toyota knowing that I wanted a Hybrid 8-seat minivan with all-wheel-drive. I also stated that I needed a roof rack and all weather floor mats. I was told the LE was the only option to meet that criteria and that it would not be possible to get it with a roof rack. They gave me a $500 credit towards an after-market roof rack. Believing it was my only option, I ordered a 2021 Toyota Sienna LE. Later I found out that there was a “plus package” that I could have ordered that includes a roof rack, tow package, and Remote Connect technology that allows you to remote start the car through their app (I cannot even add that technology if I wanted). Fast forward a few weeks when my car arrives. I take it for a spin. When we get back, I look the car over and notice that the middle row seats are not sliding very easily. I also notice that there is a plastic part laying on the floor behind the seat. I ask the sales associate if he can get that fixed before I buy it. He guarantees it, and I assumed that the car would be cleaned and seats fixed. Instead, I was given a dirty car with sticker residue on both side mirrors and passenger window as well as circle marks on the windshield. The floor mats were covered in dirt, the outside had not been washed, and there were used gloves sitting in the cup holder. I get home and start showing my husband the car when we attempt to move the seats forward that plastic piece falls off again. I immediately go back to the dealership. They are unsuccessful in fixing the seats and have no solution for me. I am told I need to “not use (slide) the seats.” I am given no explanation of what to expect next. I get a call the next day from customer service. Her solution is to order me carpet mats and she hopes the cost will be covered so that I do not have to pay AGAIN for mats. I paid $220 for upgraded all weather mats and she seemed to be implying that it might not be covered for me to get replacement carpet mats. I tell her that I NEED all weather mats and there needs to be a better solution. I make an appointment to bring the car in and have them look at it further. I am thankful that Jamie in customer service has offered to give me a rental while they try to figure out what is going on. However, getting into the rental and on my way proves to be yet another huge inconvenience and drain of time. It seems that there is no clear communication happening between service and customer relations because we walked back and forth 3 different times just to get the right paperwork and information to get me into the rental and on my way. The ladies in the rental department were not very friendly and seemed to care much more about making things “by-the-book” than offering any type of customer service. Upon returning the car it is pointed out and documented that there is a small brown stain on one of the passenger seats. I sign saying that I acknowledge that one specific stain. I receive a text that they cannot get the stain out and are charging my card $300 for a full detail. I am in disbelief and tell them to contact Jamie as I’m sure this is a misunderstanding. Jamie then contacted me with pictures of multiple black grease-like stains saying that she cannot help me and that I am legally obligated to pay the fee. I question the other stains. Why were they not documented on the paperwork like the brown stain had been? Why were those stains not brought up to me when I checked the car in? Why does the seat seams look different in the pictures of the brown stain versus the huge black grease stains?? Perhaps a scam? I refuse to pay, even after Jamie discounts it to $150. So she says I will no longer be welcome to use their rental services again. Wow! Still no solution and I am completely jaded by this dealership So here we are. Today I was told they can remove the plastic pieces so that I can keep my mats and the seats can slide until Toyota investigates this problem. As of now, I can expect for this process to take months until they redesign and manufacture new mats or plastic seat trim. So after three attempts to fix the problem, I still have a broken middle row of seats with no communication from the dealership.
What a joke. I wished I would have waited. They had the...
What a joke. I wished I would have waited. They had the car I had been searching for and then screwed me on the price. The MSRP is $45k. They marked it up to 60k because of market value. My husband knew how long we had been looking and negotiated to 57k but we were GUARANTEED they would be the best price around. 2 weeks later, the same freaking car, make, year, miles, color -different dealership 48k. Lesson learned. Don’t let them screw your too.
Horrible buying experience. Wish I could give zero stars. Tried to buy the car remotely though their internet sales. Picked out the car. They called me when ready. Did all the finance applications beforehand, had approval from my credit union, and agreement from the dealership that I could walk up, sign the paperwork and take my car. Set up an appointment time and I arrived 5 minutes early. Made me sit for 45 minutes while they ran back and forth to find my stuff, up sell me on more crap, get info that was already submitted ... then I had to wait to get into "finance". xxx? Why do I need to talk to finance when all that was already done. What a waste of time. Don't buy here. Other dealerships do much much better. Waited for an hour and just left. What a waste.
Horrible buying experience. Wish I could give zero...
Horrible buying experience. Wish I could give zero stars. Tried to buy the car remotely though their internet sales. Picked out the car. They called me when ready. Did all the finance applications beforehand, had approval from my credit union, and agreement from the dealership that I could walk up, sign the paperwork and take my car. Set up an appointment time and I arrived 5 minutes early. Made me sit for 45 minutes while they ran back and forth to find my stuff, up sell me on more crap, get info that was already submitted ... then I had to wait to get into "finance". xxx? Why do I need to talk to finance when all that was already done. What a waste of time. Don't buy here. Other dealerships do much much better. Waited an hour for them and left.
I recently found the battery in my 2019 rav4 hybrid...
I recently found the battery in my 2019 rav4 hybrid completely dead. It was the second time this has happened. Robin was great, recommended I bring it in to be checked since this had happened before. They found nothing wrong, thought the problem was related to low mileage and recent very cold weather. I am satisfied with this explanation (I haven’t driven much during the pandemic ) but still nervous about it possibly happening again. I’m going to get a portable battery charger for peace of mind and hope I’ll never have to use it. Again Robin was helpful in every way, kind and efficient. I have always been satisfied with the service at Ron Tonkin Toyota.