Sport Chevrolet Cadillac

My 2017 Silverado is misfiring constantly while driving and it’s been going on for a long time. When I use my scanner to check it, I get a P0300 code indicating misfires. I did some research and learned that my specific vehicle has issues with the fuel injectors to the point where GM issued a “Special Coverage Adjustment N182198000” describing how to check the injectors, and to replace them if bad. Replacing them requires the fuel manifold to be removed. I brought my vehicle in for a Tuesday morning appointment 2 months ago and specifically asked that they do this check, since my truck was exhibiting all the symptoms described in the bulletin. I even brought a printed copy of the GM bulletin and left it with them. I kept calling and they kept telling me they had not had a chance to get to it yet. Finally on Thursday afternoon they told me that I needed a fuel pump for $1500. Replacing the fuel pump requires removing the manifold also. I asked them if they ran the check on the fuel injectors and they told me the mechanic refused to run that test because I needed a fuel pump. So – if I pay $1500 to replace the fuel pump, they might also replace bad injectors while they’re in there. But if I don’t pay the $1500, they refuse to run the diagnostic for the injectors in accordance with the GM notification. Hmmm… Needless to say, I paid the $200 diagnostic fee and picked up the truck. By the way, my scanner shows no codes associated with the fuel pump, and the truck is still misfiring. I guess I need to find a dealership that will run the diagnostic test that GM recommends. I’m pretty disappointed.

Post Trucks on Cars.com at 40-45k, when I called the truck was actually 64k! Do not waste your time!

My experience at Sport Chevrolet in Silver Spring, MD was very positive. Jairo “J.R.” Ramirez was great to work with and was very informative and patient. I did not feel rushed or pressured; instead I felt respected throughout the process. I have always wanted a Cadillac, and now I am excited to have one. J.R. Was readily available and he handled all the details so that everything went smoothly and timely. I certainly recommend J.R. and his team at Silver Spring Sport Chevrolet. Ms Sharon

I was very uncomfortable with this visit--felt like I was being taken for granted. It appears that the service and personnel attitudes have deteriorated over the years. My requests, related to a previous service, were not honored. I pointed out that my brakes were squeeky and the oil life reading was incorrect--if, indeed, they had changed the engine oil. In addition, I had to request an service/service reminder sticker for my windshield--standard stuff! Lots of distraction and money and time wasting. I don't care for it one bit!

Shawn and Abel were fantastic! I was in and out of the dealership in 90min! Would highly recommend Sport Chevy of Silver Spring!

Great service in an emergency We were leaving town for a vacation and noticed that the car needed an oil change before we left Our service rep came through for us

Raul my salesman and Sport Chevrolet were excellent. I actually enjoyed the buying experience and got a great deal and after two months of driving, I’m still enjoying the car, absolutely no complaints. Best vehicle I’ve ever owned. I recommend Raul and Sport Chevy to whoever asks me about my new car.

I recently had a disappointing experience at Sport Chevrolet, Silver Spring that I feel compelled to share. After bringing my car in for an oil change, I discovered that the service team had mistakenly put the wrong type of oil in my vehicle. Upon realizing the error, I reached out to the dealership, hoping for a prompt resolution. Unfortunately, my concerns were met with indifference. I expected a higher level of service and accountability, especially given the potential damage that may occur from using the incorrect oil type to my 2025 Chevy suburban RST which supposed to taking a full synthetic oil. According to the receipt I was provided and the sticker on the windshield, the technician put a regular Oil instead. The lack of communication and urgency on their part was concerning. I had to take extra time out of my schedule to rectify this mistake, which should have been avoided entirely. I urge potential customers to exercise caution when choosing dealers. It’s critical to ensure that your vehicle is serviced by a team that prioritizes accuracy and customer care. I hope they can improve their processes to prevent this kind of issue in the future.

Thank you for reaching out. However, I must express my extreme dissatisfaction with the way my vehicle issue was handled last month. The communication throughout the process was unprofessional and unacceptable. To summarize, Calvin and I agreed on a price for the repairs and scheduled a date for me to bring in my vehicle. I made it clear that I live far away and that it would be more convenient to pick up the car from the shop where it was already located, as it was closer to my home. Despite this agreement, when I arrived, my car was not there. I attempted multiple calls, none of which were answered. Eventually, the dealership contacted me, informing me that they had taken the car and that I would have to pay them to return it to the original shop. Furthermore, Calvin, Charles, and their mechanic (who is supposedly their cousin) misled me and wasted three hours of my time. To make matters worse, the car was not repaired at all. When I took it to my personal mechanic, I was informed that the part had not been installed correctly, the issue had been misdiagnosed, and I had to spend additional money to fix the car properly. A proper diagnostic from the beginning could have saved me five months of frustration. Additionally, there was the tire issue where Vince unjustly attempted to involve the authorities, blaming me for the problem. In reality, the issue stemmed from an alignment and wheel bearing problem. Even after purchasing new tires, the problem persisted. I strongly believe that the previous owner, who is affiliated with the dealership—and that the car was previously owned by Charles and Calvin—was aware of these underlying issues. Rather than addressing them, it seems the dealership deliberately passed them onto a new customer. The level of dishonesty and unprofessionalism displayed by Calvin, Charles, Vince, and the mechanic is deeply concerning. Their conduct has not only caused unnecessary financial strain but has also severely damaged my trust in the dealership. I hope this matter is taken seriously to prevent similar experiences for future customers.

Coming into the experience, I expected there to be attempts to manipulate or to be taken advantage of. Unfortunately my pervious experiences have driven that mentality. This experience was a revelation. Every member of the sales team was professional yet approachable. They found the right vehicle and made every step easy and understandable. Our salesman Charles had knowledge and charisma. There was never pressure. He just presented us with facts and let the product sell itself. The sales manager gave us the best offer hands down and we shopped the entire state. Charles and the Chevy team educated us on the car and the systems it boasts. We are extremely satisfied customers and would be willing for let anyone know about our wonderful experience. Thanks again Sports Chevy Team. Continue you excellent work. P.S. I know this sounds like a review written by the company but I assure you this is a real customer with a real experience.