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My late father purchased his first Chevrolet in 1991 and thereafter began his and my mother’s long-term relationships with the Sport Chevrolet dea...
My late father purchased his first Chevrolet in 1991 and thereafter began his and my mother’s long-term relationships with the Sport Chevrolet dealership. My father loved to take driving vacations with my mother and was admittedly very particular about the reliability of his vehicles. I recall his various complaints about various mechanics at various shops. However, he never said an unkind word about anyone or any service that occurred at Sport Chevrolet. After his death, my mother gave me his Caprice—it was too large a vehicle for her to drive—and she replaced it with a Lumina, a smaller vehicle than the Caprice but with the same instrumentation and feel. So, now, I began my own relationship with Sport. On my mother’s behalf, I had the Lumina serviced at Sport. On my own behalf, I had the Caprice serviced at Sport. Because of my father’s history with Sport, I did not have the usual dread that often accompanies beginning a new relationship with new people in a new environment. Predictably, things went quite well. Actually, remarkably well. The service department was simply the most exceptional service department that I had ever found. The service director was named Robert McBride, and going the extra mile on my behalf, my wife’s behalf, and my mother’s behalf, was altogether commonplace but also nonetheless remarkable. Soon I was taking my 1997 Toyota Camry XLE down to Sport for service. So, now, I was having three cars maintained by Sport and had become wholly reliant on their conscientiousness and honesty. Later, during a year when I was quite ill and sometimes unable to drive, I decided it was time to replace the high-mileage Caprice with a Honda CRV from Sport Honda. I was familiar with the CRV and did not need to test drive it. Because I trusted Sport, I simply telephoned Rob McBride and asked him to order me a red CRV and I listed what I did want and what I did not want to be included in the deal. It was just that simple. My first phone call was eventually followed by a second phone call telling me that the car had arrived and would be ready for pick-up whenever I was able to get to the dealership. It had arrived near Valentine’s Day and it was wonderfully red, and when my wife and I arrived, Rob McBride and Sport’s wonderful salesman, Steve Coleman, had arranged to attach a huge red bow on the roof. Not a bad Valentine’s Day gift for my wife and not one my wife and I will soon forget. Steve Coleman took our camera and snapped pictures of us standing in front of the largest Valentine’s gift I have ever given anyone. A few years later, I bought a used 2005 black Corvette convertible. I had been talking with my friends at Sport for years about possibly buying a Corvette and eventually they found one that perfectly suited my needs and my price. Understandably, the Corvette Club of America has designated Sport Chevrolet as its Sponsor dealership, and with good reason. A guy like Frank Steiner, the Chief Corvette Technician, loves Corvettes and understands them better than anyone I have ever met. I am told by many Corvette fanatics that he is the finest Corvette mechanic on the East Coast. In summation, my own family has been treated like family by the family at Sport Chevrolet and Sport Honda for 23 years. In the past, I have written complimentary letters to General Motors, Honda, and the owners of the dealership commending Sport Chevrolet and Sport Honda. I have never, however, written a review about anything or anyone anywhere on the Internet. This is the first. It crossed my mind to write this review after Alex Noguera, who cleans and waxes and generally keeps my Corvette looking sharp, offered to drive me home one afternoon after an automobile accident had pretty much closed Route 29 during rush hour. He knew the back roads better than I did, and I was home in a flash. That’s the thing about Sport Chevrolet—it not only sells you a car but it gives you all the extra help and miles you need.
My wife called the dealership prior to driving up there to prevent wasting everyone's time, spoke to a salesman who stated the car is still availa...
Mark, Thank you for taking the time to give us feedback, and as I stated during our phone conversation, I am sorry you feel this way. If you need...
My wife called the dealership prior to driving up there to prevent wasting everyone's time, spoke to a salesman who stated the car is still available for purchase. My wife arrived, test drove the vehicle and wanted to proceed with the sale, when out of nowhere the used car sales manager came out and told the salesman that he can't sell that car because someone had already purchased the vehicle by taking a picture of a check and emailing it to them. I called the dealership after finding out what happened from my wife and found out that they were already working a deal with another customer the night before but the sales manager failed to notify the sales people. I spoke to the General Manager who apologized and went on to justify what I call failure to communicate on the part of the used car sales manager and go on to say it's a family owned business, yada yada yada, what do I care if it's family owned versus corporate big business car dealership... I don't! I only care about buying a car that's reliable for a price that works for me. I'm not buying what your say' nor sell'n. It's simple, lack of communication by the sales manager with the sales people is a foul on your organization and a poor first impression of a potential customer, This was my first and last attempt to purchase a used vehicle, I have always bought new cars and will continue to do so, thanks for validating what I already knew but thought I'd give it a try.
Mark, Thank you for taking the time to give us feedback, and as I stated during our phone conversation, I am sorry you feel this way. If you need anything in the future, please call me directly at 240-560-5383. Sincerely, Gibbs Fogarty General Manager
Don't price shop - this is the beat dealer ever because Steve Colman works there. With 40 years of experience, his service can't be beaten. Stev...
Don't price shop - this is the beat dealer ever because Steve Colman works there. With 40 years of experience, his service can't be beaten. Steve made buying my 2017 Chevy SS enjoyable and affordable. No games, just honest and fair. The staff were great too. Super friendly. Thank you kindly! Will be back!