Lithia Toyota of Springfield

Beware!! Avoid this dealership completely. If you insist on buying here, make sure you take it to a mechanic to thoroughly check it before signing on the... dotted line!! We purchased a used Toyota Highlander from Joshua and Sam at Lithia. The sales process was no stress, no pressure. We were pleased overall with the vehicle and the sales experiences. Within a week after purchasing, we took it to our trusted mechanic for a once over. He found a litany of problems with the vehicle, including the transmission fluid completely drained, many of the fluids not changed, problems with the shocks and a total price tag of $2600 of repair needed. Since the transmission, etc. was intact, he advised us that Lithia was legally under no obligation to compensate us in anyway. I was under the delusion that they may give us some kind of compensation, repair the car themselves or allow us to trade it for a vehicle with fewer problems, simply because they wanted to do right by their customers or that they at least valued their reputation. They repeated what our mechanic stated, that since the vehicle was not a danger to drive they were under no obligation to compensate us in anyway. They only offered us a ridiculously low 'trade-in' value for the car we had bought from them less than a week ago and said we could purchase another car on their lot!! We understand that buying a used car is always a gamble but it seemed that they had no regard for even any pretense of maintenance since the fluids were not even filled, the oil wasn't even changed, not to mention the variety of other problems with the car. We will obviously never buy a vehicle from them again and with all the other options available, would advise others to stay away.

I got an amazing price and I was in and out in less than 40 minutes. That has never happened before. They were so polite, chill, and everything was smooth.... The best by far.

Dang drew walker was great ¿AMEN¿ Thank you for blesssing my trip. I very much appreciate it. Coming back every day :)

The very best and easiest car buying experience I could have imagined! I did a lot of research, new what I wanted and got a great deal on my 2017 Toyota... Camry, not to mention an extended warranty and lifetime oil changes! Even with the extras the overall price STILL beat the sticker price from the "other guys". Now let's talk about Keith... "Salesman of the Year" award, goes to that guy for sure! I'll be handing his card out to anyone I can think of. Great guy, easy going, no BS & no pressure, had the answers to my questions, and threw in some awesome extras! Eric wrapped things up at the end. He explained all of the paperwork, warranties, etc. perfectly. He made the boring part fun and got me out of there quick. Lithia Toyota has earned my loyalty, for sure. Thanks guys!

Ron was our salesperson. He was amazing and went above and beyond to make sure we were happy with our purchase. He kept in contact without being annoying.... I highly recommend to seek him out when you're shopping.

Springfield Lithia in Oregon stripped my oil pan. Mario, the general manager wanted me to pay over $600 for repair and I said no. Mario then wanted... me to pay over $200 and I said no. He then repaired the damage oil pan without charging me anything. Now Mario will not change my oil. I have a life time oil package.

Isabel was a delight to work with: patient and straightforward. She was attentive and responsive throughout my decision making process and worked to help... me understand and begin to use all of the technology. I was also treated fairly (and quickly) at the offer and closing.

Very very nice salesperson Norm Norman Prasad very knowledgeable very easy to work with help me immensely in terms of understanding how to use my apps... for a new car I would recommend it highly to anyone6

Told me he had cars for me to look at so I drove 4 hours over here but he has nothing prepared for me to look at. Not satisfied and this was a waste of... my time.

made a deal with mgt approval agree to price and pick up date with jeremy hull then marcos the general mgr has mark call and back out of deal after i... booked a flight to fly in