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Lithia Toyota of Springfield

4.8
(1,682 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed
2024 consumer dealer award View 8 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

4.8
(1,682 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Toyota of Springfield from DealerRater.

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5.0

Fair and honest service, combined with knowledgable and

Fair and honest service, combined with knowledgable and friendly associates. This is why I have been bringing my Tacoma to Springfield Lithia for the past 15 years and 260,000 miles.

5.0

Fair and honest service, combined with knowledgable and

Fair and honest service, combined with knowledgable and friendly associates. This is why I have been bringing my Tacoma to Springfield Lithia for the past 15 years and 260,000 miles.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Wow! Thank you for your loyalty over the past 15 years! We're delighted to hear that our team at Lithia Toyota of Springfield has consistently provided fair and honest service. Here's to many more miles together with your Tacoma!

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5.0

This is the 2nd SUV purchased at Lithia.

This is the 2nd SUV purchased at Lithia. We experienced friendly, knowledgeable associates with a no pressure sale. Everyone involved made the whole experience fast, efficient and easy. We love our new Nissan! Thanks Lithia!

5.0

This is the 2nd SUV purchased at Lithia.

This is the 2nd SUV purchased at Lithia. We experienced friendly, knowledgeable associates with a no pressure sale. Everyone involved made the whole experience fast, efficient and easy. We love our new Nissan! Thanks Lithia!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

2nd car we’ve bought from Lithia Springfield and prefer

2nd car we’ve bought from Lithia Springfield and prefer not to go anywhere else!

5.0

2nd car we’ve bought from Lithia Springfield and prefer

2nd car we’ve bought from Lithia Springfield and prefer not to go anywhere else!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing us as your dealership of choice, Shauna! We appreciate your loyalty and look forward to providing you with excellent care and service into the future. Come see us for your service and maintenance needs at Lithia Toyota of Springfield!

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4.0

They do good, quick, efficient work, although I would've

They do good, quick, efficient work, although I would've liked a printout at the end of how my car is doing.

4.0

They do good, quick, efficient work, although I would've

They do good, quick, efficient work, although I would've liked a printout at the end of how my car is doing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Nicholas, thanks for the feedback! We're glad to hear you found our service quick and efficient at Lithia Toyota of Springfield. We'll take your suggestion about providing a printout into consideration for future visits.

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4.0

Maintenance and service have been very responsive for

Maintenance and service have been very responsive for regular work and recall maintenance. We have not had long wait times and everyone is helpful.

4.0

Maintenance and service have been very responsive for

Maintenance and service have been very responsive for regular work and recall maintenance. We have not had long wait times and everyone is helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We're glad to hear that our team at Lithia Toyota of Springfield has been responsive and helpful with your maintenance needs. We appreciate your support!

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5.0

Lifetime oil change customer here.

Lifetime oil change customer here. It is always easy and quick to get my oil changed here. The employees are friendly, knowledgeable and don't try to upsell you on services you don't need.

5.0

Lifetime oil change customer here.

Lifetime oil change customer here. It is always easy and quick to get my oil changed here. The employees are friendly, knowledgeable and don't try to upsell you on services you don't need.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for being a loyal customer at Lithia Toyota of Springfield! We're glad to hear our team provides quick and friendly service without the pressure of upselling. We appreciate your support!

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5.0

Lithia Toyota was great.

Lithia Toyota was great. Fast,friendly service. I invite everyone to com see visit. Talk to Samantha.

5.0

Lithia Toyota was great.

Lithia Toyota was great. Fast,friendly service. I invite everyone to com see visit. Talk to Samantha.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words, Betty! We're glad to hear that Samantha and our team at Lithia Toyota of Springfield provided fast and friendly service. We appreciate your recommendation!

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5.0

I am still satisfied with lithia after the past 4 years

I am still satisfied with lithia after the past 4 years and am glad I purchased the oil change package!

5.0

I am still satisfied with lithia after the past 4 years

I am still satisfied with lithia after the past 4 years and am glad I purchased the oil change package!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Kenny, thank you for the great feedback! We're delighted to hear that you're still satisfied with Lithia Toyota of Springfield after 4 years! Thanks for your continued trust and enjoy the benefits of your oil change package!

Dealer response

Kenny, thank you for the great feedback! We're delighted to hear that you're still satisfied with Lithia Toyota of Springfield after 4 years! Thanks for your continued trust and enjoy the benefits of your oil change package!

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5.0

Everyone was very courteous and informative.

Everyone was very courteous and informative. They were promt about getting the work.done.Thank you

5.0

Everyone was very courteous and informative.

Everyone was very courteous and informative. They were promt about getting the work.done.Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your courteous and informative experience with our Lithia Toyota of Springfield team. We look forward to serving you again in the future!

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5.0

The staff is always polite and very respectful.

The staff is always polite and very respectful. I appreciate the way the treat us.

5.0

The staff is always polite and very respectful.

The staff is always polite and very respectful. I appreciate the way the treat us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Vicki, thank you for the kind review! We feel each and every one of our customers deserves a first-class experience at Lithia Toyota of Springfield. We look forward to seeing you again in the future!

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