Ted Britt Ford - We Will Buy Your Car

0 stars. Truck has been there 3 times, 3rd time was over a month, still have the same problem. It’s under warranty and they still charge a deductible every time i go even though it’s the same problem that they can’t figure out. Their communication with the customer is zero. Zero Updates along the way unless you ask for them and even then it’s minimal. They wouldn’t send me pictures of the original failure. They didn’t even look into the codes at the first visit, and guess what they came right back. I have called and called and called, voicemails, emails, and ZERO RESPONSE FROM THE SERVICE MANAGER, ZERO RESPONSE FROM THE GM. Horrible business. Look at the BBB D- rating… Look at all the terrible reviews on various review sites. Go somewhere else and hope for better. ABSOLUTE ZERO CUSTOMER SERVICE.

0 stars. Truck has been there 3 times, 3rd time was over a month, still have the same problem. It’s under warranty and they still charge a deductible every time i go even though it’s the same problem that they can’t figure out. Their communication with the customer is zero. Zero Updates along the way unless you ask for them and even then it’s minimal. They wouldn’t send me pictures of the original failure. They didn’t even look into the codes at the first visit, and guess what they came right back. I have called and called and called, voicemails, emails, and ZERO RESPONSE FROM THE SERVICE MANAGER, ZERO RESPONSE FROM THE GM. Horrible business. Look at the BBB D- rating… Look at all the terrible reviews on various review sites. Go somewhere else and hope for better. ABSOLUTE ZERO CUSTOMER SERVICE.

I purchased a vehicle from Ted Britt Ford several months ago and purchased the tire and wheel warranty as extra from the dealer. I then sold the car to Carmax and emailed Peter Velasquez, Natasha Kapoor, and Saman Usodan multiple times. I filled out the proper paperwork to request my refund and have not heard back from them. This is extremely unfortunate, as this is a simple process; however they refuse to email me back or refund my money that I paid. I highly reccomend not purchasing a vehicle here or dealing with this dealership, as once the vehicle is purchased - there will be no replies or customer service or help.

I purchased a vehicle from Ted Britt Ford several months ago and purchased the tire and wheel warranty as extra from the dealer. I then sold the car to Carmax and emailed Peter Velasquez, Natasha Kapoor, and Saman Usodan multiple times. I filled out the proper paperwork to request my refund and have not heard back from them. This is extremely unfortunate, as this is a simple process; however they refuse to email me back or refund my money that I paid. I highly recommend not purchasing a vehicle here or dealing with this dealership, as once the vehicle is purchased - there will be no replies or customer service or help.

Another good experience. Was able to obtain a great deal. Would definitely recommend to anybody looking for a Ford.

Good sales person and very knowledgeable. He explained everything about the car before and after the purchase.

Non responsive. Did not respond to what I asked or at all other than what appeared to be an automated response.

Thanks to Alison, I had an excellent experience at Ted Britt Ford! From the start, Alison made the entire process easy and enjoyable. Alison was incredibly patient, honest, knowledgeable, and attentive. She took the time to listen to my preferences and helped me find exactly what I was looking for. The service level I received made a difference in my decision to purchase. If you want a stress-free and friendly car-buying experience, I highly recommend Ted Britt and working with Alison.

I love my new car! Mario Fernandez you were great. Britt Ford you have an awesome team and they were very professional. They truly gave me the best deal. I have been looking for a car on many sites for a couple weeks and I have seen a lot of cars. The cars were dirty and had misleading descriptions. I found my car at Britt Ford and I was totally impressed on the cleanliness and an accurate description of the car. I’ll be a repeat customer. Thank you Britt Ford!

We purchased a 2025 Ford Explorer from this dealer two weeks ago. Our sales person, Michael Mills, was amazing! We built and ordered the vehicle, so he kept us abreast through the process. The Finance Manager, Chris Vanmeter, was obnoxious, condescending and disrespectful because we decided we did not want to purchase any of the warranties. We used our own financing, but we respectfully sat through his discussion. He was high-pressure, which doesn’t faze me, but ended up calling us stupid and crazy for not purchasing a warranty. We have purchased many, many cars over the years, so we certainly know what we want and don’t want. I have tried to reach the GM for the dealership as well as the owners - none have returned my call. We buy Ford vehicles regularly, but we will never buy from this dealership again or encourage anyone else to do so.