Ontario Auto Ranch

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(27 reviews)
New (541) 216-6418 (541) 216-6418
Used (541) 216-6701 (541) 216-6701
Service (541) 216-6697 (541) 216-6697

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(27 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ontario Auto Ranch from DealerRater.

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2.0

Buyer Beware!

I get buying a used vehicle is "buyer beware." When you pay over $30000 for a vehicle, you at least expect it to last 30 days. Bought a 2015 Dodge PU and the tranny went out after 27 days. Not at all happy! Supposedly the mechanic checked everything out and it was "mechanically sound." I guess the transmission is not part of the mechanics?

Dealer response

Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue with your truck to our attention. I am concerned about the issue and would like the opportunity to address it. Please reach out to me at dpotter@autoranchgroup.com at your convenience. Thank you, Darren Potter/Sr. VP Dealership Operations

1.0

Horrible Customer Service

Tried to get Filepe to answer simple questions. Will not text back in a timely manner, ignores you. Treats First Responders and Service Members like trash. Todd from Bend

Dealer response

I am very sorry to here of your poor experience at our store. This is not the type of customer service that we strive for. It is always our intention to put our best effort forward for all customers, and first responders especially. I would like the opportunity to help you personally. Please contact me personally at dpotter@autoranchgroup.com. Thank you Darren Potter, Sr. Vice President Dealership Operations.

1.0

Terrible customer service, They truly do not care.

I brought my vehicle to the Auto Ranch for repairs and regret that decision completely. My vehicle has many more issues now than when it was brought in. The technicians are supposedly educated and certified but couldn't give me answers. The management acted so cowardly and unprofessional. For being a small town, locally ran company who values themselves on customer service, respect and mom and pop shop morals, I am truly saddened and feel completely disrespected.

Dealer response

We are sorry to hear about your experience. We have seen this exact post several time and have no idea who you are. Please contact Kurt to discuss this matter. Thank You.

1.0

False Advertising

I contacted them regarding a new truck listed on Cars.com for a great price. They are showing a "dealer discount" of $12,500. I called them because I would buy the truck for the listed price and the salesman took all of my personal information, telling me he would get back to me with a personal quote. It seemed odd because I was ok with the original price. When he came back the price had risen $7,000 from the list price. I asked what happened to the original price and he said it was"an error," and to read the disclaimer on the website. It was a total bait and switch because they have two trucks listed on the website with the same "$12,500 dealer discount," and they have manually listed them on Cars.com for the same. I don't know how or why this is legal, but it's false advertising. This is the 2nd time this has happened to me on Cars.com and it is very disingenuous. I could never buy a vehicle from Ontario Auto Ranch after this experience and would warn others of their misleading practices.

Dealer response

Thank you for bringing this issue to our attention. We take our business and customer service very seriously. We are very sorry for the experience you had. We are using your feedback as a training tool so this will not happen in the future. Again, our apologizes.

4.7

Looking for a new car

Great place to go for a new car! Highly recommend for people looking for new or used vehicles!! If I ever decide to buy again I know where to go!

Dealer response

Thank you for the recommendation! We appreciation your feedback and the f-star rating.

5.0

Made it easy to get the truck I was looking for!

Started in Boise, looking for a used truck. All the way to Ontario I looked at a lot of nice trucks , the selection at the Auto Ranch was great! The NEW Ram truck I found was exactly what I wanted and they did their best to make it happen. It pays to shop at home!

Dealer response

Thank you for choosing Ontario Auto Ranch Chrysler Jeep Dodge Ram. We appreciate your business!

5.0

Prompt and courteous

Nice selection of trucks and priced reasonably. Staff was prompt with a response and answering all my questions. When ready to buy my truck in July I'll be sure to consider their dealership.

Dealer response

We work very hard to satisfy every customer. Thank you for sharing your experience. We look forward to helping you again!

5.0

Got the truck we wanted and the financing we neede

They got us into a truck we wanted and the financing we needed. Go see Craig about a truck! We are in love with our used, new to us truck!

Dealer response

Thank you for the 5-star rating and sharing your feedback. We appreciate your business!

5.0

Worked with me to make good deal.

Good serv. And fair pricing, Craig worked with me to get a good deal. I will recommend them to my fam. And friends. Worth the drive from nampa.

Dealer response

Thank you very much for your kind review - we appreciate your support.

4.0

Challenger Purchase

Sales were absolutely outstanding. No pressure from our salesman. She was very friendly, knowledgeable and helpful. A very good experience throughout the process. The price was better than anyone else. Well worth the drive!! I will return in the future. Thanks.

Dealer response

Lenny, thank you for taking the time to write such a great review about Ontario Auto Ranch and your customer experience. We appreciate your business. Sincerely, Kurt Edwards/GM

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