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I was looking for a Lexus ES 350 and contacted Doxon. I've never heard of this place so I thought it would be a smaller personable experience. I was trading... in my Lexus IS250 which retail that $24000 trade in value $17000 according to Kelley Blue Book because it have low miles and it's in great condition. The young lady I thought I was working with by the name of Kerry said that She did know too much about Lexus so she had a guy named Liban to come talk to me. Keep in mind when I walked into the dealership I told the lady that I did not know that this was a large dealership and from my experience large dealerships treat to pretty crappy. She said we've been around since 1938 and we are a family owned business so I was going to give these guys a try. Back to Liban, The add to as if he really didn't care and that when I was explaining to him really didn't matter this was the deal he had for me take it or leave it. They offer me $11500 for my car which was unbelievable. Especially when the low value was $17000. I also the told him That their vehicle was over priced And he insisted that it was not and I told him I had proof and when I showed him other vehicles that were the exact same vehicle but cheaper he could not say anything. Mind you I have a one credit and my financing was already approved to what I wanted to buy. I just wanna say congratulations to Liban for successfully allowing me to leave with my $26000.00 All I was doing was trying to get the best deal for me and his rudeness and lack of interpersonal skills allowed that dealership to receive $0.00 dollars from me. Doxon is not a family business just the same ole same ole cookie cutter greedy dealership. I'm a radio announcer I'm going to make sure that my 12000 member of Facebook group do not ever go to this dealership
DO NOT BUY FROM THIS DEALERSHIP. I purchased a new Land Cruiser from Doxon, the sales process was smooth, but the post-sales is horrific. I purchased some... additional products that had to be installed by their service department. I’ve now been calling for a month and have not received the products I purchased nor have been able to schedule a service. So far all I’ve been told is: “he’s on vacation”, “you didn’t buy a car here”, “there isn’t a weeo (whatever that is)” and my personal favorite “that’s not my job”. The only good thing I can say is that it's a great truck, I just wish I bought it somewhere else.
Came in for basic 10000 mile service. It’s been over 2 1/2 hours and I’m still waiting. Was told an hour ago it would only be 30-40 more minutes.
My appointment for car shopping was with Whitney at Doxon Toyota Auburn, WA. He did an excellent job! I left with a 2018 Toyota Corolla that I couldn't... be happier with. Thank you Whitney :)
As usual, my experience at Doxon Service Dept. was excellent. I usually work with Kevin, but this time I was assigned to Mohktar, who was pleasant and... did a good job.
Whitney Jenkins was a pleasure to work with. His courtesy, knowledge and professionalism stand out. He took the time to answer each question fully, and... did not have the stereotypical salesman attitude.
My salesman Ben Bouyahmed did exactly what I asked. I had all paperwork done while I was in the comfort of my own home and not having to sit and waste... my Saturday at a dealership getting nothing done.
Great service ! ! ! ! ! ! ! ! . . . . . . . . . . . . . . .
I have always had excellent service at Doxon Toyota. I bought my Toyota Highlander here a little over two years ago, and I have had all service done here.... They have always been super flexible about scheduling, and have done a great job.
The under carriage shroud was dragging as I came in for the fix. They took the car in and promptly fix it. Really impressive service.