Hinshaw's Honda

I have been dealing with Hinshaws for probably 20 or more years. I have always been happy with the customer service. Monty and Sean have been very fair and easy to work with. I would recommend it highly.

I'd give Honda and Charles Fellows a 10 for sure! They have always been nice to me! Judy Covington

I've got 2019 Honda HR V with a rebuilt title. Made an alignment in Federal Way Firestone. After that it came two lights on the screen - TPMS and VSA. They told me that they can't fix it -don't do VSA. I came to dealership in Auburn. After figuring out that car has a rebuilt title they refused to diagnose problem: we can't do car with rebuilt title. It is about safety and we not working on rebuilt cars. We can do recall it's not about safety.( Means we don't care if you will drive in not safe car). I scanned with scanner it's showing TPMS open circuit. Can't figure out where that module located. Is it illegal to have a car with a rebuilt title?

I purchased a new CRV from Hinshaws Honda in Auburn, WA, my salesman was Tyler. He is a very knowledgeable and professional gentleman. The sales manager Monty was able to give me what I wanted for my 2006 CRV trade in. I highly recommend if anyone is in the market for a New honda, or used go to Hinshaws. They have other used cars as well besides Honda. Ask for Tyler or if he is unavailable, ask for Sean, another great salesman. I've boughten all my Hondas from Hinshaws since 2001. It is a great company

On 08-19-2022/Friday my wife informed me there was something hanging down from the front of the car nearly to the ground. Upon inspection it was a plastic shield under the passenger side of the engine. We had planned to leave for Idaho on Monday, and looking at the time it was near 3:30. We decided to take it to Hinshaws since we have been long time customers there. Due to traffic when we got there at about 5 the service reps informed me they stopped taking jobs at 4:00 o’clock. We have dealt with Mike SANDS when he was a service writer and was happy to hear he was promoted to service Manager. It just so happened Mike was there when the service rep/writer was delivering the bad news to us. Mike inquired about the problem, after listening to me, without hesitation he swiftly walked out and examined the problem. He informed me he would be able to zip tie it until it could be fixed properly. After retrieving a zip tie he found he was not able to secure it and asked for the keys, Mike drove the car into the shop. Minutes later he returned with the car. Mike informed me the clip securing the shield had been pulled off and he was able to grab another clip and properly secured shield. Asked Mike how much I owed and he just waved me on and said to have a nice trip. Mike has been the main reason we return to Hinshaws Honda for all our service needs. Mike goes well and above trying to please his customers! The new service reps / writers at Hinshaws would do well to emulate Mike Sands friendly, caring and service attitude. Thanks from owners of the two door Honda.

Nat B made my car purchase an easy and pleasant experience. He helped with financing my purchase as well which went just as easy. It’s a great dealership.

I brought my new Honda Civic in for her first oil change, and received friendly and prompt customer service! The people here are very patient in answering my questions. It was very easy for me to navigate getting in and out of the service area as well. I look forward to maintaining my car at Hinshaw Auburn.

Jim Waddington, Mike Sands, and Gavin Wardell went above and beyond by servicing my Subaru and helping me pick up my car, even though the service department was closed. Thank you Hinshaw's Honda!

I'd like to get recommendations for a good service and repair shop, where I don't feel like I'm being over charged for things unnecessarily done to my vehicle. Within three months of buying my 2017 Ridgeline--an oil change turned into more than 200 dollars, because they said my truck needed wheel alignment. I liked and respected the sales person--but, their Service Department is lousy.

Pretty frustrated. Not with our sales guy. Ryan was great and on top of selling us a used 2019. But as soon as we found some issues before agreeing to buy it was a bit of a hassle getting the manager Tim to approve to fix the totally broken glove box and cut seat belt (hello safety issue). Then we discovered no manual. We were given a 2017. When we asked for a 2019 Tim said the $60 he had to spend was too much after we spent $40k plus on car and warranty. So Ryan gave us a printed version but it won’t even fit in the glove box. Sorry but this to me was very bad customer service by Tim (along with making us feel guilty for asking them to fix the sebelt and totally broken glove box) I’m altering my review to one star. Not only did they never give us a manual and we still don’t know everything. They also sold us a tire with THREE plugs in it. From day three we kept losing air. (They has to add air to have us buy it I’m sure). A week later lost air again. And now we’ve had to replace the tire. They had to have knowledge of this but because sold “as is” they made it ok in their eyes. From the manual they said to get in contact but never returned messages left and now this. I’m so disgusted. Update: well things got worse. We found out the maintenance we were told was done was not. We bought the car at 28,982 miles and told all work was done. Found out the 30,000 mile work was not. Including the air filter. I hate my car at this point. This whole transaction has been miserable and I wonder what else we were lied to about and what issues we are going to have. The auto start is already having issues. I’m so angry and have no idea what we will find as time goes on. We wanted to have a tow hitch put on and warranty work done but I’m afraid to let them touch it at this point. We tried to work with them and have been ghosted. Hinshaws Jason and Ryan had told us they’d figure it out. Tim texted me asking how happy we were with the service and when I expressed our issues he just totally quit responding. It’s amazing that Honda is ok with this representation. We need recall work, a hitch and 30,000 mile work done and I need to find a dealer to do so.