Ford of Kirkland

4.1 out of 5 4.1

Reviews

4.1 out of 5 4.1
688 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    September 8, 2019

    I bought a 2019 Toyota Tacoma from Ford of Kirkland and about 2 weeks later They sent me a card asking me to take my vehicle back so they will install... a license plates for me. I drove my Toyota there they Installed a plate on the back, for the front I guess they couldn't install it without a frame need to mount on the bumper first and told me to take it to Toyota dealer and ask them to install it for me... I told them I don't think Toyota dealer will do that for me with out fee well I bought my Toyota at Ford of Kirkland and that guy throwed a license plate on the ground and said here is your plate and walked away!!!

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Caleb, I apologize that we could not install the front license plate for you. We are unaware of who helped you, but we do apologize. Enjoy your new ve...hicle!

  • 5.0 out of 5
    August 11, 2019

    James Teufel was wonderful person to purchase car from. This is the first painless car purchase in my life.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    We are happy we could make your experience a positive one!

  • December 30, 2013

    Mike Sylvan was tremendous! He was so helpful, knowledgeable, honest, and fun! I can't tell you enough what a pleasure it was for me to work with him!... Came in Christmas Eve and purchased a brand new 2014 Ford Focus. He answered every question I had and really knows the Ford product. There are a few other Ford dealerships in the area that I could have bought from but, 100% of the reason I bought at Ford of Kirkland, was because of Mike and everyone else there! I will absolutely come back and purchase again because of the people! Awesome job all the way around!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    July 22, 2019

    Bait and Switch Come on down. The 2013 Ford Explorer for $12,911. Looks good. Run into some credit issues. Apparently got it worked out come on back..... Here's a $35,000 Explorer we can get you into. Oh you want the $12,911 one? Well that's a cash only price. Uhm... It wasn't when I was here before you said to come back...

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    July 7, 2019

    Great and timely job fantastic service. The staff is very friendly very helpful and take care of the car in a top level and very knowledgeable.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Artoush, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you again for choo...sing Ford of Kirkland, and we hope to see you again soon!

  • 5.0 out of 5
    June 21, 2019

    James was wonderful. We walked in with a very specific set of criteria and he was able to exceed all our expectations, leaving our little family of three... extremely happy and on our way to the next adventure.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Michael, James is very committed to his customers. He wants them to leave happy and with the vehicle they want. Thank you again for the awesome review... and recommendation!

  • 5.0 out of 5
    June 16, 2019

    on schedule with appointment time and ready when promised

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    William, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We look forward to your next visit! Take... care!

  • 5.0 out of 5
    June 13, 2019

    They weren't backed up for 2 weeks for an oil change. It was easy to get an appointment. Price was very reasonable for the service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Carey, our staff does a great job getting our customers in for service. Thank you for your wonderful review and recommendation to our dealership!

  • 1.0 out of 5
    May 18, 2019

    Attitude of the Thi Nguyen is pathetic! He is a rudest person to work with, to talk to! He has no respect to his staff and his customers! I will never... work with Hyundai of Kirkland anymore! Never! Only two people I appreciate in that dealership are Jessica and Harry! They are the best staff and kind people! I wish Harry becomes a manager and I will refer all my friends to buy a car at Hyundai of Kirkland! Thi, please come down from the throne and learn how to talk to people without attitude! This life is not only about money!

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied. I am positive we can turn your ...situation around. Jessica and Harry would love to help you. Please call me at (425)821-6611 ext. 119 and I will be happy to have a different manager assist you. Hope to hear from you soon.

  • 5.0 out of 5
    May 14, 2019

    My car was leaking oil, Jim and his red team got me in right away and had the car back in one day. Everyone at ford of Kirkland rocks

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Safe travels!

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