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The guys at this car lot are all for the customer they...
The guys at this car lot are all for the customer they are very professional! they helped me get the car I wanted! Highly Recommend This Dealership!
My 19 year old went there to buy a car, stationed there...
My 19 year old went there to buy a car, stationed there in the Air Force.. the used vehicle was listed online at $8500 but his final sales paperwork was at $10,000. They took advantage of him saying there was a fee that had to be added to the sales price a “pre delivery inspection fee” that is not disclosed on any of his paperwork! It’s unfortunate for someone to take advantage of a young man, new to the service, not earning that much money, and hoodwink him like that. This is a dishonest sales tactic! I have the screenshoot of the vehicle price as proof !
Had a great experience buying a car here - drove down...
Had a great experience buying a car here - drove down from NJ for sales manager Bill who got me approved (not easy) and a great deal in hours. Started out looking for a used or a 2020 but Goldie and Bill had me outta there in an hour and a half in brand new 2021 Jetta. LOVE IT. Highly recommend Bill and Goldie at Ourisman.
Do not buy a used car from here. They are not honest. The...
Do not buy a used car from here. They are not honest. The car I bought was put through an inspection at a Laurel station, yet broke down 2 days after the 1 month. We were told "not our problem"~ Major issues with the car that should have been seen in the inspection or before being advertised online by Ourisman. Shady!
The experience of purchasing my first car was great!...
The experience of purchasing my first car was great! Donny was very enthusiastic and fair throughout the entire ordeal, and his motivation to help me buy a safe and reliable car was greatly appreciated. Thank you, Donny!
Leslie showed excellent customer service during the...
Leslie showed excellent customer service during the purchase of my new 2020 Passat!! Richard and Tyrone were also helpful!!!! Good energy and Great service. Ebony
Great Buying Experience With Sales Person
I've been buying cars since 1990 and have always looked at Volkswagons but never bought one. The reason had more to do with the sales people than the cars. Even recently my wife and I were looking to purchase a Tiguan from a local dealership and ended up walking out after waiting for our sales person to reappear. We returned home and I immediately looked on line for another VW dealership and found Ourisman in Laurel. Ourisman had a Tiguan that was the right color, and trim in stock. I clicked the "I'm Interested" button and within minutes I received a call from a sales person, Shane. We made an appointment and Shane had the car waiting out front. We bought the Tiguan for a very fair deal. Throughout the purchase, Shane was very responsive. There were some holdups getting to the finance office and having the car prep'd and Shane was very active in moving things along. Even after the purchase, Shane has been responsive. Our Tiguan came with a defect in the finish on one wheel. Shane is working with their folks to make it right. In this climate of COVID-19, I want to also add that the people at Ourisman VW were very careful about using hand sanitizer and wearing masks and gloves when needed.
Superb deal, swift service
Was in the market for a specific vehicle to fit our growing family. Great service from the online environment to the showroom. Would thoroughly recommend this dealership.
Don't trust the advertised price.
They will not honor the price they listed on the website, and you have call them and get out-of-door price to ensure you received the accurate price.
I was online shopping for a minivan and came across a Town and Country. Several people contacted me about my inquiry right after i submitted. Throughout the day, i kept asking if the vehicle is still there, and they all said yes. The reason i asked because, earlier last year, i went to another Ourisman dealership to buy a minivan that was advertised, and when i arrived the van wasn't there. So they tried to upsell me to a 2019 mode. Fast forward to last week, 2/5/20. I am going back and forth and went to another dealership just to check out vehicles. i get a call at 8pm from someone at Ourisman asking if i still wanted to come take a look at it. I told him i am in Woodbridge, Va, if i drive all the way there, how can you assure the vehicle will still be there. He insisted it would. SO i take the long hike, just to get there and the vehicle was not there. One person told me it was sold with in that that small timeframe, another stated the vehicle was never there. SO they then tried to do the same practice as the other dealership.....Yes you guessed it, put me in a newer model with a higher price.
Hello, I believe you have the wrong dealership , we do not have you in our system and you have not provided any information on the car you were looking for or any sales staff that you were in contact with. If you could provide some detailed information , i will be happy to look into it. We are a 4.8 stars on google and we strive to make every customer happy and are 100% transparent.