Ourisman VW of Laurel - Curbside pickup and home delivery available

4.3
(1,309 reviews)
Visit Ourisman VW of Laurel - Curbside pickup and home delivery available
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–9:00pm 6:00am–7:00pm
Tuesday 9:00am–9:00pm 6:00am–7:00pm
Wednesday 9:00am–9:00pm 6:00am–7:00pm
Thursday 9:00am–9:00pm 6:00am–7:00pm
Friday 9:00am–9:00pm 6:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award View 8 awards
2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

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New (866) 727-4165 (866) 727-4165
Used (866) 485-4844 (866) 485-4844
Service (866) 674-8609 (866) 674-8609

Inventory

See all 193 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since November 2022.
Ourisman Honda and Volkswagen of Laurel located in Laurel Maryland is proud to be one of the premier dealerships in the area. From the moment you walk into our state of the art showrooms you'll know our commitment to customer service is second to none. Check out our online reviews and BBB rating and compare! We strive to make your experience with Ourisman a great one for the life of your vehicle. Whether you need to purchase a vehicle service your current vehicle just find a part or even need general vehicle advice you've come to the right place. Welcome!
You always get your way at Ourisman everyday!

Service center

Phone number (866) 674-8609

Service hours

Monday
6:00am–7:00pm
Tuesday
6:00am–7:00pm
Wednesday
6:00am–7:00pm
Thursday
6:00am–7:00pm
Friday
6:00am–7:00pm
Saturday
7:00am–4:00pm
Sunday
Closed

Meet our employees

View all 9 employees View less employees

Reviews

4.3
(1,309 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman VW of Laurel - Curbside pickup and home delivery available from DealerRater.

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5.0

Carlos was amazing and will go back to him for all my

Carlos was amazing and will go back to him for all my needs. He communicated every step of the way and went out of his way to arrange a pick up for me. Highly recommend him.

5.0

Carlos was amazing and will go back to him for all my

Carlos was amazing and will go back to him for all my needs. He communicated every step of the way and went out of his way to arrange a pick up for me. Highly recommend him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words and we will share this with Carlos. Enjoy!

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5.0

So as always I had a very good experience with the

So as always I had a very good experience with the dealership, They kept me informed and fit me right in. I'll be coming back.

5.0

So as always I had a very good experience with the

So as always I had a very good experience with the dealership, They kept me informed and fit me right in. I'll be coming back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so happy that you enjoyed your time with us. Thank you and see you next time.

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5.0

They are very prompt.

They are very prompt. They took my car right away and I didn't have to wait very long to get it back.

5.0

They are very prompt.

They are very prompt. They took my car right away and I didn't have to wait very long to get it back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words.

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5.0

I called the scheduling department and was able to get

I called the scheduling department and was able to get scheduled for the same day. From the moment I walked in through the service department door I was greeted warmly by Adrian Garcia. He took the time to listen to all of my concerns and provided fast excellent service. Thank you Adrian!

5.0

I called the scheduling department and was able to get

I called the scheduling department and was able to get scheduled for the same day. From the moment I walked in through the service department door I was greeted warmly by Adrian Garcia. He took the time to listen to all of my concerns and provided fast excellent service. Thank you Adrian!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so happy that we addressed all your concerns. And thank you for the kind words.

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5.0

I recently had service performed on a brand new Atlas

I recently had service performed on a brand new Atlas Cross Sport. I bought my car from a different dealer but they were not able to “get me in for 2 weeks!!”. I called Laurel VW, they set me up for the next day. Carlos was the service advisor, he listened as I explained what the issues were, he said they will figure it out and they did! He kept me posted as the technicians worked to diagnose the issues. It was determined a part was needed to be replaced. I waited while the work was completed. The waiting area was clean and comfortable. I will definitely be returning for my scheduled services.

5.0

I recently had service performed on a brand new Atlas

I recently had service performed on a brand new Atlas Cross Sport. I bought my car from a different dealer but they were not able to “get me in for 2 weeks!!”. I called Laurel VW, they set me up for the next day. Carlos was the service advisor, he listened as I explained what the issues were, he said they will figure it out and they did! He kept me posted as the technicians worked to diagnose the issues. It was determined a part was needed to be replaced. I waited while the work was completed. The waiting area was clean and comfortable. I will definitely be returning for my scheduled services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your recent experience with Laurel VW's service department. We are thrilled to hear that Carlos provided you with exceptional service and ensured that your concerns were addressed promptly and efficiently.

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5.0

Had an appointment on Sat, March 23rd, but someone in

Had an appointment on Sat, March 23rd, but someone in Service dept scheduled incorrectly for what I needed. Carlos, who is one of the service advisors, was very nice and helpful and had a tech to do a multi-point inspection of the suspension, etc. Ourisman VW Laurel is my place to go for service and buying

5.0

Had an appointment on Sat, March 23rd, but someone in

Had an appointment on Sat, March 23rd, but someone in Service dept scheduled incorrectly for what I needed. Carlos, who is one of the service advisors, was very nice and helpful and had a tech to do a multi-point inspection of the suspension, etc. Ourisman VW Laurel is my place to go for service and buying

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your recent experience with us. We sincerely apologize for any inconvenience caused by the scheduling error regarding your appointment on March 23rd. We understand the importance of efficient and accurate service scheduling, and we regret any frustration this may have caused. However, we're thrilled to hear that despite the initial hiccup, Carlos, one of our dedicated service advisors, was able to assist you promptly and efficiently. Providing excellent customer service is one of our top priorities, and we're delighted that Carlos exemplified this commitment by being accommodating and helpful throughout your visit. We truly appreciate your continued trust in Ourisman VW Laurel for both your service needs and vehicle purchases. Your loyalty means the world to us, and we're grateful for the opportunity to serve you.

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5.0

They heard the problem and afterwards explained it on

They heard the problem and afterwards explained it on finding the problem and fixed it

5.0

They heard the problem and afterwards explained it on

They heard the problem and afterwards explained it on finding the problem and fixed it

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us. We're pleased to hear that our team was able to address the issue you encountered effectively.

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5.0

Service department was courteous and friendly.

Service department was courteous and friendly. Accurate on time of vehicle service time. Happy that I my vehicle there.

5.0

Service department was courteous and friendly.

Service department was courteous and friendly. Accurate on time of vehicle service time. Happy that I my vehicle there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We greatly appreciate your positive feedback regarding your recent experience with our service department. Our team is dedicated to providing courteous and friendly service, and we're delighted to hear that we met your expectations in this regard. Punctuality is a priority for us, and we're pleased that your vehicle service was completed accurately and on time. Your satisfaction is important to us, and we're thrilled that you chose to entrust your vehicle to us. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again. Thank you for your kind words and for being a valued customer.

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5.0

Good visit.

Good visit. Everyone courteous and knowledgeable. Service prompt and explanation of service explained clearly. Will return for further visits.

5.0

Good visit.

Good visit. Everyone courteous and knowledgeable. Service prompt and explanation of service explained clearly. Will return for further visits.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind words and a great review.

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5.0

Very satisfied with the service I received today.

Very satisfied with the service I received today. My service advisor, Rick Collins, and his team took extra care to thoroughly check during a scheduled maintenance visit and found something that could have been potentially very dangerous. I do appreciate them and their level of commitment and professionalism.

5.0

Very satisfied with the service I received today.

Very satisfied with the service I received today. My service advisor, Rick Collins, and his team took extra care to thoroughly check during a scheduled maintenance visit and found something that could have been potentially very dangerous. I do appreciate them and their level of commitment and professionalism.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you had such a positive experience during your recent visit for scheduled maintenance.

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