Rairdon's Chrysler Dodge Jeep RAM of Kirkland

Horrible experience! All the way through the sales process and then was told the warranty they offered doesn’t exist. Bait a switch!!

First time getting my car detailed. Excellent detailing job on my Wrangler. So clean and shiny!

Happy with results and car ready when I needed it. Service specialist listened to my concerns and followed up

I found Kevin and Megan extremely helpful and pleasant to deal with. Even though I had to return three times Kevin was there for all the help that my Jeep needed.

Bought a vehicle here at the end of 2023, which honestly was a pretty good experience, but I sold it recently and have been trying to get in touch with the finance department for days to cancel my service contract on the vehicle with absolutely no luck. Not one single time in over 20 calls has a finance manager answered the phone. I have resorted to calling sales but when they transfer me, finance still doesn't pick up. And their mailboxes are all full, so I can't even leave a message (not that I have much of a hope that anyone would get back to me). I know that cancelling a service contract is the last thing they want to do, but it's something I'm entitled to and it just shouldn't be this hard. I would go into the dealership just to get this over with, but since purchasing the vehicle I have moved 30 hours away, so thats a no go..... please just answer the phone! edit: finally got someone to respond via the online contact form... but despite them saying someone would reach out, no one ever did even after I followed up. Frustration is increasing.

Got my car back better than how I brought it in! Appreciate you guys! 10/10 recommend

The oil change and tire rotation were done earlier than estimated making for a shorter wait. Kudos to April and the service team!

Worst dealership in the Northwest, hand's down. I’ve had so many bad experiences with Rairdon’s it’s hard to know where to start—but I’ll go with the most ridiculous. I leased a Jeep 4xe from them, partly because it was advertised to work with the included powerbox accessory. Surprise: it doesn’t. When I brought it in for service, I was informed by their own team that the feature isn’t even compatible with my vehicle. Would’ve been nice to know before signing a lease, but apparently the sales and parts departments have no idea what they’re selling. When I tried to follow up with the sales manager, they couldn’t even figure out who sold me the car—too much turnover, I guess. Sounds like a great place to work. If you’re thinking of calling to ask about service or vehicle features, good luck. I’ve been told—twice—to bring my Jeep in for something, only to be sent home and told I needed a different appointment. Consistently wrong information seems to be their thing. Bottom line: these folks have no clue what they’re doing, or what they're even selling. There are tons of places to buy a Jeep in the PNW—throw a dart at a map and go anywhere else. Odds are, it’ll be a better experience. Oh—and when you’re done, don’t be surprised if they beg you for a 5-star review. Nothing says “healthy work culture” like desperate review-begging.

Purchase my first Jeep here and always find myself coming back. I highly recommend this dealership.

Had an oil change, filters replaced and tire rotation - excellent customer service from my first contact with Vivian Ferguson. She was friendly, professional and kept me apprised of the workflow and timeline. Great hire and excellent ambassador for excellent customer service!