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Rairdon's Chrysler Dodge Jeep RAM of Kirkland

(1,204 reviews)
Visit Rairdon's Chrysler Dodge Jeep RAM of Kirkland
Sales hours: 9:00am to 8:00pm
Service hours: 8:00pm to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–8:00pm 8:00pm–7:00pm
Sunday 10:00am–7:00pm Closed

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New (888) 471-5513 (888) 471-5513
Used (877) 813-8901 (877) 813-8901
Service (888) 409-2303 (888) 409-2303

Inventory

See all 335 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since April 2024.
Since opening our doors Rairdon Automotive Group has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
I saved MONEY at Rairdons!

Service center

Phone number (888) 409-2303

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–7:00pm
Saturday
8:00pm–7:00pm
Sunday
Closed

Meet our employees

Reviews

(1,204 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rairdon's Chrysler Dodge Jeep RAM of Kirkland from DealerRater.

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Bought a vehicle here at the end of 2023, which honestly

Bought a vehicle here at the end of 2023, which honestly was a pretty good experience, but I sold it recently and have been trying to get in touch with the finance department for days to cancel my service contract on the vehicle with absolutely no luck. Not one single time in over 20 calls has a finance manager answered the phone. I have resorted to calling sales but when they transfer me, finance still doesn't pick up. And their mailboxes are all full, so I can't even leave a message (not that I have much of a hope that anyone would get back to me). I know that cancelling a service contract is the last thing they want to do, but it's something I'm entitled to and it just shouldn't be this hard. I would go into the dealership just to get this over with, but since purchasing the vehicle I have moved 30 hours away, so thats a no go..... please just answer the phone! edit: finally got someone to respond via the online contact form... but despite them saying someone would reach out, no one ever did even after I followed up. Frustration is increasing.

Bought a vehicle here at the end of 2023, which honestly

Bought a vehicle here at the end of 2023, which honestly was a pretty good experience, but I sold it recently and have been trying to get in touch with the finance department for days to cancel my service contract on the vehicle with absolutely no luck. Not one single time in over 20 calls has a finance manager answered the phone. I have resorted to calling sales but when they transfer me, finance still doesn't pick up. And their mailboxes are all full, so I can't even leave a message (not that I have much of a hope that anyone would get back to me). I know that cancelling a service contract is the last thing they want to do, but it's something I'm entitled to and it just shouldn't be this hard. I would go into the dealership just to get this over with, but since purchasing the vehicle I have moved 30 hours away, so thats a no go..... please just answer the phone! edit: finally got someone to respond via the online contact form... but despite them saying someone would reach out, no one ever did even after I followed up. Frustration is increasing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dylan, I'm really sorry to hear about the trouble you're having with reaching our finance department. This isn't the level of service we aim for, and I understand your frustration. I'd like to help resolve this issue as quickly as possible—please reach out directly when you have a moment so we can sort things out together. Thank you, Kevin L. Graham - General Manager - kgraham@rairdon.com

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Got my car back better than how I brought it in!

Got my car back better than how I brought it in! Appreciate you guys! 10/10 recommend

Got my car back better than how I brought it in!

Got my car back better than how I brought it in! Appreciate you guys! 10/10 recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Jalen, your kind review warms our hearts! Thank you from the Rairdon's Dodge Chrysler Jeep of Kirkland Team.

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The oil change and tire rotation were done earlier than

The oil change and tire rotation were done earlier than estimated making for a shorter wait. Kudos to April and the service team!

The oil change and tire rotation were done earlier than

The oil change and tire rotation were done earlier than estimated making for a shorter wait. Kudos to April and the service team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Worst dealership in the Northwest, hand's down.

Worst dealership in the Northwest, hand's down. I’ve had so many bad experiences with Rairdon’s it’s hard to know where to start—but I’ll go with the most ridiculous. I leased a Jeep 4xe from them, partly because it was advertised to work with the included powerbox accessory. Surprise: it doesn’t. When I brought it in for service, I was informed by their own team that the feature isn’t even compatible with my vehicle. Would’ve been nice to know before signing a lease, but apparently the sales and parts departments have no idea what they’re selling. When I tried to follow up with the sales manager, they couldn’t even figure out who sold me the car—too much turnover, I guess. Sounds like a great place to work. If you’re thinking of calling to ask about service or vehicle features, good luck. I’ve been told—twice—to bring my Jeep in for something, only to be sent home and told I needed a different appointment. Consistently wrong information seems to be their thing. Bottom line: these folks have no clue what they’re doing, or what they're even selling. There are tons of places to buy a Jeep in the PNW—throw a dart at a map and go anywhere else. Odds are, it’ll be a better experience. Oh—and when you’re done, don’t be surprised if they beg you for a 5-star review. Nothing says “healthy work culture” like desperate review-begging.

Worst dealership in the Northwest, hand's down.

Worst dealership in the Northwest, hand's down. I’ve had so many bad experiences with Rairdon’s it’s hard to know where to start—but I’ll go with the most ridiculous. I leased a Jeep 4xe from them, partly because it was advertised to work with the included powerbox accessory. Surprise: it doesn’t. When I brought it in for service, I was informed by their own team that the feature isn’t even compatible with my vehicle. Would’ve been nice to know before signing a lease, but apparently the sales and parts departments have no idea what they’re selling. When I tried to follow up with the sales manager, they couldn’t even figure out who sold me the car—too much turnover, I guess. Sounds like a great place to work. If you’re thinking of calling to ask about service or vehicle features, good luck. I’ve been told—twice—to bring my Jeep in for something, only to be sent home and told I needed a different appointment. Consistently wrong information seems to be their thing. Bottom line: these folks have no clue what they’re doing, or what they're even selling. There are tons of places to buy a Jeep in the PNW—throw a dart at a map and go anywhere else. Odds are, it’ll be a better experience. Oh—and when you’re done, don’t be surprised if they beg you for a 5-star review. Nothing says “healthy work culture” like desperate review-begging.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Purchase my first Jeep here and always find myself coming

Purchase my first Jeep here and always find myself coming back. I highly recommend this dealership.

Purchase my first Jeep here and always find myself coming

Purchase my first Jeep here and always find myself coming back. I highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Had an oil change, filters replaced and tire rotation -

Had an oil change, filters replaced and tire rotation - excellent customer service from my first contact with Vivian Ferguson. She was friendly, professional and kept me apprised of the workflow and timeline. Great hire and excellent ambassador for excellent customer service!

Had an oil change, filters replaced and tire rotation -

Had an oil change, filters replaced and tire rotation - excellent customer service from my first contact with Vivian Ferguson. She was friendly, professional and kept me apprised of the workflow and timeline. Great hire and excellent ambassador for excellent customer service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Absolutely treated like a VIP.

Absolutely treated like a VIP. Amazing service form Joey my salesman who went above and beyond all my expectations. Went out of his way to deliver my new car to me 5 hrs away. Couldn't say one negative thing about my experience. Also huge thank you to Van my finance manager who was amazing. Thanks you to you both. I will only do business with them.

Absolutely treated like a VIP.

Absolutely treated like a VIP. Amazing service form Joey my salesman who went above and beyond all my expectations. Went out of his way to deliver my new car to me 5 hrs away. Couldn't say one negative thing about my experience. Also huge thank you to Van my finance manager who was amazing. Thanks you to you both. I will only do business with them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Jose provided fantastic customer service in the service

Jose provided fantastic customer service in the service department. He went out of his way to contact a prior company I had my car serviced to verify what work had been done to make sure that they did not do unnecessary work. Really appreciate his extra efforts!

Jose provided fantastic customer service in the service

Jose provided fantastic customer service in the service department. He went out of his way to contact a prior company I had my car serviced to verify what work had been done to make sure that they did not do unnecessary work. Really appreciate his extra efforts!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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My recent experience purchasing a 2021 Mazda CX-30 at

My recent experience purchasing a 2021 Mazda CX-30 at this dealership left me feeling misled, unheard, and pressured into a deal that I was clearly uncomfortable with. The deal was supposed to be finalized late on a Friday, and immediately after, I made multiple attempts to contact the dealership and voice concerns about the loan structure and the unexpected fees and add-ons. I never received a call back from anyone willing to address them. Thankfully, I reached out to HAPO Community Credit Union the following Monday, and they informed me the loan was still in processing. I visited the dealership that same day and asked to restructure the deal: • I wanted a shorter loan term than the 84 months I was signed into • I requested the removal of unnecessary add-ons and mandated fees I did not knowingly agree to. Despite this, the dealership went ahead and finalized the loan early on Tuesday, knowing I had concerns. Throughout the process, they continually claimed they were saving me money and had given me a great deal, even after I expressed that I didn’t feel that way. They pointed to how they “did me a favor” especially by giving me $2,000 for my 2017 Jeep Patriot, despite me confirming that it was worth significantly more, even with repairs. I was made to feel like I should just be grateful and accept it. Let me be clear - I am not satisfied with is how the dealership handled the deal and the lack of transparency throughout. The inflated add-ons were never properly disclosed or discussed, and I was not given the chance to opt-out before finalizing. When I tried to challenge these charges, I was given an email to reach out to in an attempt to remove the add-ons, instead of receiving any real help. I felt bullied and pressured into a deal I was never fully comfortable with. They processed everything, knowing I wasn’t satisfied with the terms, and dismissed my request to restructure it fairly. Buying a car should involve trust, respect, and transparency — none of which I received here.

My recent experience purchasing a 2021 Mazda CX-30 at

My recent experience purchasing a 2021 Mazda CX-30 at this dealership left me feeling misled, unheard, and pressured into a deal that I was clearly uncomfortable with. The deal was supposed to be finalized late on a Friday, and immediately after, I made multiple attempts to contact the dealership and voice concerns about the loan structure and the unexpected fees and add-ons. I never received a call back from anyone willing to address them. Thankfully, I reached out to HAPO Community Credit Union the following Monday, and they informed me the loan was still in processing. I visited the dealership that same day and asked to restructure the deal: • I wanted a shorter loan term than the 84 months I was signed into • I requested the removal of unnecessary add-ons and mandated fees I did not knowingly agree to. Despite this, the dealership went ahead and finalized the loan early on Tuesday, knowing I had concerns. Throughout the process, they continually claimed they were saving me money and had given me a great deal, even after I expressed that I didn’t feel that way. They pointed to how they “did me a favor” especially by giving me $2,000 for my 2017 Jeep Patriot, despite me confirming that it was worth significantly more, even with repairs. I was made to feel like I should just be grateful and accept it. Let me be clear - I am not satisfied with is how the dealership handled the deal and the lack of transparency throughout. The inflated add-ons were never properly disclosed or discussed, and I was not given the chance to opt-out before finalizing. When I tried to challenge these charges, I was given an email to reach out to in an attempt to remove the add-ons, instead of receiving any real help. I felt bullied and pressured into a deal I was never fully comfortable with. They processed everything, knowing I wasn’t satisfied with the terms, and dismissed my request to restructure it fairly. Buying a car should involve trust, respect, and transparency — none of which I received here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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The sales department is very kind and polite and

The sales department is very kind and polite and communicates very well and was respectful of my needs and interests.

The sales department is very kind and polite and

The sales department is very kind and polite and communicates very well and was respectful of my needs and interests.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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