Buick GMC of Kirkland

We drove 3 hours away for this purchase. The whole Deal was great till we signed and drove rig about 30 mins away from dealership it all went down hill,... Warning lights came on dash by this time dealership was closing so we decided to give the a call early Monday morning to let them know and see if there was something there repair shop missed before it was put on the lot. They actually called us to let us know that we could no longer get the interest rate that we signed for and it was one point higher than what we signed for at the term of 72months that's not just a couple hundred your talking about 3 grand more, durning the conversation I let the Sale Manager know about the service lights and he replied, Sorry you drove the car off the lot we are not responsible once it leaves the parking lot. While waiting for finance to be ready I was told by sales guy there were 2 key fobs and at time of driving off opps there is only one but I can get you one that does not work with your vehicle but you can pay to have it programmed Dishonest, look at the fine print, make sure odometer reads as it should...They basically stole 550 miles from our warranty we bought................ double check for failed sensors , test drive for more than 5 minutes..Never will I send you guys any business.. This dealership is very sketchy .. I will opt out at this time to put specific names you know who you are. And there so called Washington state "cool down " law is a crock of s***

Outstanding sales person award should go to Haley Botz . I saw one truck online and she pretty much had a deal together before I left for a 4 hour drive... . She did so much work negotioting for me without even knowing if I would come buy the truck. Then when I got there I saw another truck that caught my eye , she was amazing with her attitude and went back to helping me with negotioting a fair price for us and her company . She has a way of creating a deal with out the" pushy sales pitch " because her attitude was amazing I would definitely go back and buy another vehicle from her .

The employees here go above and beyond what’s expected and go out of their way to find what’s right for you. I had the pleasure of speaking with Pascal... who was super helpful and made my car searching process simple. Lancer was another employee who helped me along the way and did everything he could to make sure I would get the best deal possible. Although I did not end up purchasing a vehicle at this time, once the time comes I will definitely buy from this dealership because of the experience I had.

The GMC Showroom is excellent and the sales people are very easy to talk to and deal with.

Mine was an expanded experience resulting in elevated staff and management involvement that demonstrated a very special team at Kirkland GMC. The extended... efforts of the Kirkland GMC team from service, sales, finance to top management resulted in my great new GMC Terrain. After a sixteen year romance with my GMC Envoy I am very happy to be continuing with Kirkland GMC.

Pascal was a pleasure to do business with. Your company is so very lucky to have him working for you. He was transparent and was ethical in all his dealings... with me and had outstanding follow through I will highly recommend anybody in the market do business with him.

Buick does not cover vehicle defect i had no control over and dealership didn't help either.

They never reply to my inquire. I contact through the Cars.com page in 6 different occasions.

dealing with Shea has been very good. he is working hard for my business and has gone about it in a welcome way.

I had previously mentioned a lack of power when accelerating and the service department suggested that replacing the plugs and wires would probably solve... the problem. After the service was done as suggested, it did indeed solve the problem.