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2019 consumer dealer award
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2019 consumer dealer award

Reviews

(798 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Pierre Ford of Seattle from DealerRater.

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Excellent service

Efficient 85000 mile service for my 2011 Escape.. Pierre customer since 1992. Shuttle service to and from the agency is available should one need it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Ford Focus Service

I have received excellent service consistantly for many years. Would not take my care in for service anywhere else, and I have to drive quite a distance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

very pleasant and low stress

They are very professional and friendly and do there best to keep you happy . they let You know what service they will perform and how much time involved..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent care from Bill Pierre Service department

My years of care from Bill Pierre Ford Service Department has been excellent, always. My service rep, Sundie Warner is completely caring and trustworthy. I am confident under watchful administration of my car service. The shuttle ride to my home is such a blessing. Then they come pick me up again to return later in the day to get my car. It is all an elegant experience for which I am very grateful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

bill Pierre ford truck review

We worked with cole at the dealership and he was excellent. He Did a fantastic job Making sure our buying process was very comfortable, speedy and honest. We look forward to working with him again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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lyonsseattle@aol.com

Able efficient, courteous staff.to get car in quickly, serviced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for taking the time to notice those efforts and for leaving such an awesome review! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Rod Coatney’s review

Service was exceptional. ........... Service was excellent. Speedy and thorough with good explanation and minimum paperwprk

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Bought last week and very satisfied so far

I had a pretty good experience here. i managed to get the car i want with a payment i was comfortable at the price that made sense. everyone that i dealt with were pretty friendly. the Finance guy and the lady in the customer care center (for dealing with small blemishes that happen during shipping, etc) were both awesome. very happy. if i need another car in the distant future i will be going back! my car is currently getting a couple scratches repaired and they have me in a rental. cant wait to get it back and drive it some more!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Ford Family

I love using Ford because they are reliable and have great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Madison, thank you for your wonderful response to the quality of service our Staff provides! We hope you continue to choose Bill Pierre Ford Inc. for all your vehicle needs! Take care!

Great service

Great service, fast & friendly. Communication from service advisor Paul Salazar was outstanding- he kept me in the loop by texting me cell. The only thing I would suggest is having Saturday service available.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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