Toyota of Lake City

I originally started discussing a new Tacoma with Tae Lee via email. He was a breeze to deal with and was quick to respond. When I showed up to test drive... the truck I was treated with respect and taken care of right away. I ended up driving it home that day! They gave me a GREAT deal (truly) on the Tacoma and I couldn’t be more satisfied. 5 stars for sure!!

1st off things to keep in mind. I live 4 hours away from this dealership. I've been shopping around for a very particular car for over couple months,... all along Oregon and Washington. I wasn't in a hurry to buy a car. I had contacted Lake City early in my research and searching phase. Zach G. was one to get back to me. I basically said I was interested in your car. Please let me know when you can meet me at my price offer which was about $900 below their asking price. After weeks of on and off emailing and texting with Zach, we talked alot about the car's details. He was great in sending me detailed car's inspection paper work. When my other car options faded away, I put my focus on Zach's car in Lake City. He was awesome in his responsiveness with texts and emails. He even replied back to me after hours. This made it very easy for me to pursue this car that was 4 hours away from me. Negotiating through emails was a lot less stressful for me. I was able to research and compare their counter offer without the pressure of being at the dealership, regardless how close/far the dealership was. After tentatively agreeing on the price, I even asked them about some of Lake City's horrific reviews and they assured me I was not going to get tricked. **When we got to Lake City, I saw my car, and met with Zach. We inspected the car and drove it with out issues. As advised. The next best part was next when we had already agreed on the price that we exchanged during emails and text. No hassle in trying to work on the price. That was awesome. What took the longest was getting the paper work and signing it. I did get an unpleasant surprise when Zach informed me that they only one key for the car.This was after they said they had two keys. None the less they didnt fight me on that and they put in writing that, after I buy the key where I lived, and emailed them the receipt, that they would pay me back. 2 weeks later, I got the check and title in the mail. My biggest issue comes after the sale. I was not aware of the title process. I was under the impression that I would have title in hand after buying the car. It came to a shock to me when I was told they would mail the title to me. Keep in mind I lived 4 hrs away. None the less 2 weeks later I got my title. ##I only wish I was better informed on the title process and when it was mailed and to get a tracking number. Little things that made me feel I was taken care of after the purchase. Zach wasn't as responsive as he was before the sale. I get it, he's made his money already, why put more time in my messages. This includes the check for the extra key I had made. I only wish I had information on the delivery of the check. Overall my experience with Lake City was good/decent. I only wish they were closer so I can give them opportunity to service my car when the time comes. I would recommend Zach to anyone trying to buy a car from Lake City, given if he does a better job replying after the sale and to use emails and text, that way you can always refer to them later on. I only say to take your time on the research and to know about the title process.

I had been searching for quite a while for a used Camry. I had found a lot but my wife was very particular about the color combination, not easy when looking... for a used car. After weeks of searching I found the perfect one at Toyota of Lake City. I had called in and spoke to (...) wish I could remember his name! He was nice and helpful. When my wife and I had time to come in it was his day off so he arranged for another sale rep, Undui to help us. Undui was helpful and friendly and made the process go smooth. I was worried that they wouldn't honor the price we agreed upon since the guy we talked to wasn't there but there was no problems.

I recently worked with Toyota of Lake City to lease a new Camry. This is the third car I have leased from them. I worked with Elena to pick out the right... car, test drive it, and negotiate a reasonable price. The experience was quick and as painless as getting a new car can be. The entire staff was friendly and helpful, but I particularly thank Elena for helping me through the process. I will come back in a few years for my next Toyota.

I bought a Highlander and part of the purchase was getting a tow hitch installed for free. I dropped my rig off with Gabe Acevedo on my lunch break. He... got it in done before I was off work and called me when it was done. No surprises when I picked it up, everything was easy. Definitely will give Gabe a shot when I'm due for an oil change.

Earlier this week I dropped in to another Toyota dealership to check out a Tacoma. Long story short I ended up with what I’m guessing was a new salesman;... couldn’t answer any questions about the truck or even let me know if they had what I was looking for. I ended up leaving; completely a wasted trip. Instead of dealing with that crap again I decided to look online. Undui Redner the Internet Manager reached out. They had the exact truck I was looking for and made it quick and easy. I have to say a job well done to Undui for the follow-up, CJ the manager, and Diego in finance. No bull it was the best experience I have ever had buying a vehicle (and I've bought a few over the years), the guys were fun, honest and I will buy from them again if I get another Toyota.

Was called by Vera,said would do what it takes to work with me. Manager was next,Was all together garbage.Vera lied to me manager ,was not pleasant.

I called in to schedule an appointment for an oil change and I was pleasantly surprised to find out they have late night hours, open until 9PM some days!... I came in and saw Gabriel, he checked me in and I waited in the customer lounge. Really large TV, pretty comfortable and lots of seating, only bummer was the cafe was closed and it was around dinner time so I was starving. A salesman recommended a Vietnamese restaurant just across the street. When I returned the car was ready to go. Only bummer is they don't wash it but it's because they are going "green". They gave me a coupon to use at a Brown Bear car wash. Apparently they recycle the water there so I guess it's a good reason not to wash it. Also, they said I can use it whenever so I am going to save it for when the car is extra filthy.

I am extremely unhappy with the service here. We had negotiated a price for a car over the phone, and had triple checked that this was deal before we were... to head over. After traveling across town 40 minutes to the dealership, the dealer flat out backs out of the deal that was promised, then proceeding to berate us as we try to leave for sticking to the price. We ended up buying the exact same car from another dealer the same day, for 500 cheaper than the original deal and 1500 less than the price they said we were out of our mind for wanting. I would recommended buying your car elsewhere - or at best treating their "solid deal" as untrustworthy.

I had rented a 2013 Rav 4 to drive back from Spokane and the wife and I loved it so the search began. I was actually on my way to another dealership when... I drove by Toyota of Lake City. I turned around and went to check it out before proceeding on my quest. The new showroom was amazing. I was greeted outside by several individuals detailing cars. As soon as I entered, I was greeted by the receptionist that paged a sales person for me. I informed the salesperson that I had seen a particular Rav 4 online. He pulled it up to the front of the building to look at it and take it for a test drive. The vehicle had all the options I wanted and was the color the wife wanted. Decision made, I wanted it. They showed me the sticker price and the price they would give me, even showed me another vehicle from another dealership in another color they didn't have that I asked about and said they could get it for me. WOW! I stayed with my original choice and 2 short hours later I was out the door with our new car. These guys are great! I have had some experiences that I have walked away from in the past. I still cannot believe what a great buying experience I had. I would recommend anyone to go to this dealership. The Toyota care is a great incentive as well.