Wilder Auto Center

My Nissan Murano has been in and out of the shop for a year and problem still not resolved. This time it has been 2 months and they still have not fixed my car nor do they return any of my phone calls. I have even left messages for Dan Wilder Jr and no response. I am so disheartened and stressed by all of this. Time to take further action.

Its great until you bring your vehicle there for repairs. Our Dodge Ram has been sitting there for NINE MONTHS! 9 months and barely any communication! I was patient for the first SIX months, I am no longer patient. We begged for communication so we could at least know what was going on! It is sitting with part of the motor on the front seat with DUST! I am angry and I will be contacting a lawyer! I would give negative stars if I could. This is beyond horrible customer service.

Do not buy from Wilder Auto Center. My daughter bought a vehicle there yesterday, and was taken advantage of. The finance manager was not showing her what finance options were coming through, giving her the option to pick the best rate. They did not do a walk around on the vehicle at the time of sale, sending her on the way with a cracked tail light. They also sent her on the way with less than a quarter tank of gas!!! Way to take car of your customers Wilder. DO NOT BUY FROM WILDER!!!!!

We have never, in many years of buying vehicles, encountered a dealership with so much integrity. Well trained, competent and honest staff. Meticulous attention to detail. Five plus stars.

Your man Mark in parts is the man of the hour. My key for our 2003 Honda just came apart in my husband's hands while turning on the ignition. After calling Wilder and asking about fixing the key, I was told by service that I needed a new key which would cost around $150.00. As we are retired, that is a lot of money and we still had the valet key which worked. After being transfer to parts, Mark the Man, I was told that the computer was down, could he call back. Meanwhile, my husband and I discussed not purchasing a new key with the bells and whistles, but just another valet key. Mark called the following day and told me the cost and then asked, "Could you tell me what happened to your keys." I told him and he asked if I was local, which I was not, but would be going to Sequim that afternoon and could stop by. Mark took our two keys, not only fixed them, but charged us $75.00 for rehousing both keys and did it in less than an hour. We were grateful and delighted with the service provided. Mark the Man saved Wilder Auto Center from losing a sale, but instead built a relationship with us the customers where we will think twice about going to another dealer for a new car. Kudos to Mark in Parts!

I love the saleswoman who sold me my car in 2007. She sends me a birthday card every year!