Port Orchard Ford

Always prompt and efficient service. Truck finished when they say it will be. Never need to go back to get something fixed.

Totally unprofessional. He seems confident he does not NEED or WANT MY BUSINESS. He feels the need to prove his point rather than sell his inventory. Avoid at all cost.

Service department is useless and doesn't honor appointments. I scheduled a simple multipoint inspection with tire rotation, showed up early, and an hour after my appointment was supposed to start my vehicle hadn't moved. Someone went and unlocked my vehicle, left it unlocked, and a sales person texted me to buy it. But no service was performed. When asking the service desk, they are still waiting and someone is in front of me. Why make appointments at all?

Thank you Veronica, Arie & Service Department for your help and great customer service with my routine car maintenance service!

Fast Friendly service. Service desk team is really great. This location is one of the old school shops you want still in business

The home service is a great time saver and I get the same work as going into the dealership. They can't do everything but they can spot what needs done so the dealership trips are shortened. After being told that the tires are near time to replace, the hard sale was an email listing 4 sets of tires they have available along with the cost. No pressure. I'm very happy with the service they give.

Ariana is seriously amazing!! She always goes above and beyond. Best customer service I’ve ever had. She is a magician with my extended warranty. Does a fantastic job staying in contact with updates. And is always a pleasure to talk to. I honestly keep coming back to port orchard ford just because of her.

Very attentive and helpful service. Been going here for many years and always greeted and treated well

First experience here i made an appointment two weeks out for a recall on airbag. The morning i arrive, loaded two babies up, husband took day off work, i walk in to be told they dont have the part n will order it today. Noone told me for two weeks then wasted our time. Not even calling the morning of. But waited till we arrived with both vehicles. Hopefully i dont get into an accident with the airbag that can release shards before new appointment date. Part should have been ordered and or i should have been notified sooner. Basic tasks couldnt be handled properly by anyone there. Also couldnt spell my first and last name correctly after asking them to correct it. Then when we got home an hour later someone else called to tell me they dont have the part and that theyre calling so we dont make the trip out for no reason.. 2 hours after our appointment that we showed up for.. so noone seems to know what theyre doing. Port orchard circus. Not cool.

As always, I received excellent, prompt service. Very friendly helpful and pleasant experience. I have always recommended Port Orchard Ford to all my friends.