Volkswagen of Tacoma

They first offered a trade in price $3000 under KBB, when all their ads say 110%. We finally got that straightened out and bought a new VW. Part of the purchase was having LoJack installed. A one hour job turned into a two day waiting experience in their waiting room They still have not licensed or registered the vehicle and the temporary licence is expired. They charge a $150 fee to get the car licensed and registered. After 47 days of waiting all they they say is the license is in the mail - a bad take off of the check's in the mail. I don't know if any of the screw ups are intentional or just horrible negligence. All I know is that I have a new car I can not drive, they won't provide a loaner until this gets taken care of and they won't refund the $150 paperwork fee when they didn't do the paperwork.

A car dealership that has not forgotton what the word 'SERVICE' means. Customers service is their number one priority & they deliver. They will certainly get my future business.

The people and the inventory was amazing! I came in from a different dealer and they had the vehicle I wanted and I was treated like family. I will buy again from them.

Great crew and if you are looking for a no pressure highly information consultant, I would strongly recommend asking for Nate White. Nate offers you great customer service attitude and is knowledgeable of the spec's of VW's.

Larson vw of Tacoma will tell you lies that they will fix items that never happens. They promised me a full detail on the car I was going to purchase. I came back filthy . If you continue to harasse them they will actually do what that said . But will take days in the process and be a headache the entire time. They will talk the talk but not walk! It's been nothing but a hassle with this dealership ! Save yourself the headache and stay clear of this place!!!

I have never been so badly treated in all of my 63 years by a car dealership like Larson VW/Toyota of Tacoma, WA. They were ineficient, discourteous and downright dishonest in their dealings with me. The manager, John Brown, was especially inefficient, discourteous and insulting. I have several friends, who experienced the same kind of treatment at Larson(y) VW and Toyota. I went on-line to complete their own survey of their work and I HAD to give them one star to have my vote counted. I gave them the required one star. And I read over 30 of the surveys done by other customers and almost all of them gave one star to Larson VW and Toyota. I have sought to talk to a manager other than John Brown for weeks and there has been no response until I went to the Attorney General of the state of Washington, invoked the Lemon Law and immediately John Brown tried to call me, but I will NOT speak to that discourteous corporate clone ever again. I have repeatedly asked for another manager, Robert Larson or his son Robbie Larson to call me and it has never happened. They dealt with me dishonestly from the very start and I will never give them my business ever again. If I had been working with Rodland Toyota, Appleway VW or Roger Jobs VW I would certainly have a higher opinuion of a Toyota Yaris and a VW New Beetle. All three firms are honest, efficient and very friendly. "The customer is always right" and "Service with a smile" simply does NOT exist at Larson(y) VW and Toyota. I will warn anyone away from that dishonest company !!!!

I had set up an appointment to get my VW GTI diagnosed. My check engine light has been on for a couple of days and wanted to get a second opionion of what's wrong. I had scheduled my service appointment. Went in and they told me okay we'll see your car, but are you leaving the car with us all day?? Wait, I thought you guys were just diagnosing the car, not fixing it and this will take more than one day? I said that I think my throttle body needs to be replaced, but I want to get the car diagnosed first. The service lady said no we'll be diagnosing the car, but we need it for a long time. I said how long am I looking at one hour or 8 hours, because I didn't plan on leaving my car. I then explained that I believe that my throttle body needs to be replaced and need to explain everything that's going on. Then the service lady said okay so you want us to replace your throttle body. WHAT?? I just earlier said that I just want you guys to diagnose the car, not fix it yet. I will be taking my business elsewhere to get my car fixed since the service people are rude, don't have any communication skills, and want to fix stuff before diagnosing the problem.

No resolution to faulty rear middle seatbelt on 99 Jetta. Dealer refuses to pay more than 50% of a $350 repair. Seatbelt is not wear-and-tear, as it is never used, and therefore should not fail. Staff listened and pretended to care, but offers no satisfactory resolution.