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Volkswagen of Tacoma

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (298 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (298 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great Service and Salespeople!

Easy and fast service! Larson made the whole car buying experience very easy. I told them what I wanted and they offered it! I would definitely recommend the dealership, especially Jeremiah, our sales associate. He was great! Finance was very friendly and professional as well. This is the place to go for no hassle and great cars! We really love our new Golf Alltrack Wagon!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Dennis, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy friendly and professional, and we believe that's how every car buying experience should be. We are sincerely grateful for your business and enjoy your new Golf Alltrack Wagon! Best regards, The Larson Volkswagen Team

Great experience with All the employees that I dea

Everyone I dealt with were Absolutely Amazing. Jana was VERY helpful with making sure I got the Best people to work with. Jana is an asset to your VW Dealership. Taylor really listened to what I wanted in my choices for my next car. She went above and beyond in assisting me. She was a Pleasure to work with. Very knowledgeable about the vehicle I purchased. Bama made sure I got what I wanted. He's a Very personable Man. I told him what I could put down for the purchase and what my payment would be. The experience with the Finance Guy was a Joy to work with as well. He explained every thing I had questions about. The process was thorough and in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Wendy, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best regards, The Larson Volkswagen Team

Awesome car buying experience

No hassle, clean, customer service and fast and easy. They did an awesome job taking care of everything. I would refer to a friend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best regards, The Larson Volkswagen Team

Tara Losk was great to work with!

I loved working with Tara Losk.She was great and I would definitely go to her for the purchase of any more vehicles in the future. I will recommend her to anyone looking for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Reviews like yours are truly a breath of fresh air! Tara is truly an invaluable asset and we appreciate everything that he does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Best regards, The Larson Volkswagen Team

Great service

They Took care of our concerns immediately without hassle or hesitation. The staff were Very friendly and easy to talk to. Finance guy was awesome, I’d want to work with him each time I buy from here. Even with little bumps in the buying process they were awesome at customer service and making sure we were satisfied with our experience. Great experience. If we buy another VW in the future we are coming here, and requesting Rashid for finance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best regards, The Larson Volkswagen Team

Terrific service staff and great work quality

The friendliness of your service people and the quality of the work. However, don't promise a shorter time to complete the work than you know you cannot provide !

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Gregory, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Best regards, The Larson Volkswagen Team

Overall great

Everything was great except the time it took. I was told when I made the appointment, it would be 2-3 hours. I was lucky enough to get a loner car and run errands. After 5 hours, I called and asked how much longer and the car was ready in 10 minutes. It would have been nice if the time was more accurate.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best regards, The Larson Volkswagen Team

Great Service

The entire experience was stress free and everyone went above and beyond for me. I felt welcome as soon as i walked in the door. The whole sales team is amazing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're delighted to hear of your positive experience at our dealership, Finlay. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Best regards, The Larson Volkswagen Team

great service

i felt like Tara was honest and wanted to help me. She made sure i could understand my payments broken down.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for giving this feedback; we will be sure to share it with Tara! Best regards, The Larson Volkswagen Team

Great Service

Customer service, buying process and facility was excellent. Friendly and courteous staff. No concerns or issues and would recommend this location to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for taking the time to share your kind words about your experience at Larson Volkswagen! Please always feel free to reach out if you need anything be it sales or service! Best regards, The Larson Volkswagen Team