Reviews
From the first phone call regarding the 3 recalls on my
From the first phone call regarding the 3 recalls on my 2011BMW This dealership made me feel as if I had purchased my car from them directly. Made my appointment for me soon as possible within a week and no questions asked. My service advisor Austin Lautenslager talked me through the process and assured me I would have my car back as soon as possible, In fact I had it back the next day,removing a valve cover on one of these cars is no easy process. Anyway next time I need service I won't hesitate to call because I don't think you can match the level of professionalism and service that this BMW dealership is providing. Sincerely Paul Di Loreto.
From the first phone call regarding the 3 recalls on my
From the first phone call regarding the 3 recalls on my 2011BMW This dealership made me feel as if I had purchased my car from them directly. Made my appointment for me soon as possible within a week and no questions asked. My service advisor Austin Lautenslager talked me through the process and assured me I would have my car back as soon as possible, In fact I had it back the next day,removing a valve cover on one of these cars is no easy process. Anyway next time I need service I won't hesitate to call because I don't think you can match the level of professionalism and service that this BMW dealership is providing. Sincerely Paul Di Loreto.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Paul, for sharing your experience with Austin and the team! We appreciate your business and we look forward to seeing you again at BMW Northwest. Drive safe and take care!
It is a first class service department and Rich Knoll is
It is a first class service department and Rich Knoll is an ace service advisor
It is a first class service department and Rich Knoll is
It is a first class service department and Rich Knoll is an ace service advisor
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Bob, for stopping by to leave BMW Northwest a wonderful review of Rich!
Morgan was great to work with.
Morgan was great to work with. He kept me informed on the progress of my build and was responsive to all my concerns.
Morgan was great to work with.
Morgan was great to work with. He kept me informed on the progress of my build and was responsive to all my concerns.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your purchase! We are thrilled that Morgan and the rest of our team made the experience so seamless and positive. Thank you from all of us at BMW Northwest!
Fast appointments, convenience of a loaner, kept up to
Fast appointments, convenience of a loaner, kept up to date, quality repairs and customer service.
Fast appointments, convenience of a loaner, kept up to
Fast appointments, convenience of a loaner, kept up to date, quality repairs and customer service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for highlighting our premier service at BMW Northwest! See you down the road!
Very well organized.
Very well organized. I am always greeted by my advisor, Rich Knoll, who I trust implicitly. My BMW is 15 years old now and I will always take it to BMW Northwest.
Very well organized.
Very well organized. I am always greeted by my advisor, Rich Knoll, who I trust implicitly. My BMW is 15 years old now and I will always take it to BMW Northwest.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Marsha, thanks for letting us know you appreciate our efficient service and Rich's support! We enjoy working with you at BMW Northwest, and we look forward to your next visit.
Jimmy was friendly, professional and most importantly,
Jimmy was friendly, professional and most importantly, authentic as a person. He worked hard at trying to find what he knew I wanted, and at no time did I feel he was trying to sell me something. I very much enjoyed spending time with him and I appreciated all his efforts!
Jimmy was friendly, professional and most importantly,
Jimmy was friendly, professional and most importantly, authentic as a person. He worked hard at trying to find what he knew I wanted, and at no time did I feel he was trying to sell me something. I very much enjoyed spending time with him and I appreciated all his efforts!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're overjoyed to hear that Jimmy provided such a genuine and professional experience at BMW Northwest. It's great to know he was able to assist you without any pressure, making your visit enjoyable. Thank you for sharing this feedback!
I was very pleased with the service I received yesterday.
I was very pleased with the service I received yesterday. It was faster than they estimated and I wasn’t offered anything I didn’t want.
I was very pleased with the service I received yesterday.
I was very pleased with the service I received yesterday. It was faster than they estimated and I wasn’t offered anything I didn’t want.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you choosing BMW Northwest, Ric! Thank you for your confidence in our work and for sharing your feedback!
We got the best treatment during our car purchase.
We got the best treatment during our car purchase. We were treated with respect and were given fair trade price. Military recognition means alot. Finance had several service plans and they spent alot of time schooling us on the new technology, we are seniors. Our salesperson John was the best, calm and did satisfy our every extra request! We do reccomend anyone who is considering buying a BMW to go to Tacoma/Fife it will be worth the trip. BMW Northwest.
We got the best treatment during our car purchase.
We got the best treatment during our car purchase. We were treated with respect and were given fair trade price. Military recognition means alot. Finance had several service plans and they spent alot of time schooling us on the new technology, we are seniors. Our salesperson John was the best, calm and did satisfy our every extra request! We do reccomend anyone who is considering buying a BMW to go to Tacoma/Fife it will be worth the trip. BMW Northwest.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Detra and Allen, we're thrilled to hear that John and the BMW Northwest team provided you with such a respectful and informative experience. It's wonderful to know our efforts in recognizing military service were appreciated as well. Thank you for recommending us. Enjoy your new car!
Great service.
Great service. I was in and out in one day with new tires. They always wash and vacuum the car. Dave is great!
Great service.
Great service. I was in and out in one day with new tires. They always wash and vacuum the car. Dave is great!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We're happy to hear that Dave and our team at BMW Northwest provided such efficient service. Enjoy your new tires, and we look forward to seeing you next time!
As has been my experience with BMW Northwest delivered
As has been my experience with BMW Northwest delivered what they said they would do. 5 star recommendation from us
As has been my experience with BMW Northwest delivered
As has been my experience with BMW Northwest delivered what they said they would do. 5 star recommendation from us
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic feedback! We're delighted to hear that BMW Northwest consistently meets your expectations. Your recommendation means a lot to us, and we look forward to serving you again in the future!