Capitol City Honda

Horrible experience today on the lot. Let’s say, if you are dressed casually, you WILL be sized up and likely ignored here. Walked onto the lot ready to buy a car today, the salesman (didn’t get his name, that’s how rude he was), asked us if we needed help, we did and upon asking about a car “he says oh no, you don’t want that, that’s the high end”!!!!!! Wow!! Yep, it’s the high end but I certainly MAY have wanted it and could have afforded it. After asking about a test drive, I kid you not, he walked away to check on another customer….. wow! Needless to say, my husband and I walked away, went to the li dealership right across the street and was helped by a great salesman Ty and have a new car today! Thanks Honda for sizing me up, my dollar and check still cash. You literally had 4 of the exact car I wanted on the lot and a slaw was missed today! I would 0/10 recommend this lot…. I suggest, go to Tacoma, your money isn’t wanted here !

Serviced my car correctly and efficiently, explaining thi hs first. 15 point inspection checklist is excellent and thorough.

Ashley is actually a 10 star!! She is a huge asset to Honda. Extremely knowledgeable and knows her cars. She doesn’t go the extra mile she goes the extra hundred! Unbelievable salesperson! They should clone her she’s one in a million!

Had the A1 service done at the express area (on 3-26-2024) - After the truck pulled out and I noted that there was not witness marks on the rims or lug nuts. I asked if the tires were rotated, and they said yes- I told them that there was no witness marks were visible on rims or lug nuts. Honda Rep said the paper work says the tires were rotated. When bill was ready it included the $19-dollar charge for the (rotation of tires). I asked to speak with tech who performed service to see how they could have rotated the tires without removing the lug nuts. - they finally said they did not rotate the tires and corrected the bill. I wonder how many others got charged for work not performed.

Our experiences at this dealership over the past 12 years have all been very good. From the sales staff to the quick lube, to the service department, we've always received great customer service. Want to acknowledge Aaron Taylor and Jesse Beltran in the service department for their outstanding customer service.

Abe was amazing in every step of our buying process. He was patient and gave us room to discuss what we wanted. There was never any pressure or anything to make us feel uncomfortable. Everyone at the dealership seemed to care and was so helpful and kind. We really appreciate everyone's assistance. Abe and Jeff particularly gave top level customer service and we're so appreciative to them. We plan to go to this dealership for any future assistance.

I purchased a vehicle that had some issues they did not know about but they are trying to make it right.

No pressure sales. Abe and talen were Very patient with us even stayed a hour after closing. Talen even helped buff our car. Lol. Would highly recommend if u want no hassle.

Derek is our go-to tech at Capitol City Honda. Professional and friendly service, clear explanations, timely responses. We're very happy with our experience here, and our car drives great!

excellent customer service car was ready on time and freshly vacuumed. everyone was professional and friendly. I bought my car hear in 2018 and I also referred my daughter and her wife to Capitol City Honda in Olympia where I bought my car in 2018. They bought a brand new Honda Civic and loved their car buying experience!