Five Star Motors Inc.

Disappointing Experience After Assurances About Vehicle Condition I purchased a used 2015 Toyota Sienna from Five Star Toyota that had previously been used as a dealership service vehicle. Before purchasing, I asked specifically about maintenance history and whether the vehicle had any leaks. I was told there were “absolutely no leaks.” After driving the vehicle home (about three hours away), I noticed oil leaking on my driveway. Two independent repair shops later confirmed leaks from both the axle seal and the timing cover gasket. I made multiple six-hour round trips back to the dealership attempting to resolve the issue. The axle seal was eventually repaired. The timing cover gasket leak remained disputed. After further communication with the dealership owner, he agreed in writing to reimburse $1,000 as goodwill if I completed the repair locally and signed a release. I requested the release so I could sign it and proceed, but communication stopped and the reimbursement was never received. I understand that used vehicles are sold as-is, but the experience was disappointing given the assurances provided at the time of purchase and the time spent attempting to resolve the issue.

We had the absolute best experience buying our 2017 Chevy Volt from the Five Star Chevy dealership in Aberdeen. We drove from Seattle & couldn’t have been happier - Justin and staff were so helpful which was so appreciated. Thank you! Kevin & Maria

Don’t get turkey’D this holiday season or ever by this organization. Service department thrives on exploiting your extended warranty. If they don’t seen an avenue for exploration you will get your vehicle back in worse condition so you have to come back. To put it simply America invented white collar crime and iLL Gotton Gains. Website comments were scrubbed at the beginning of October. I’ve gotten better service and professionalism from 5 guys burgers. Only my experience after I gave new ownership the benefit of my doubt. A solution could have been established, however the new ownership did not see the value in having a meeting face to face for only 30 min. In fact after leaving a dozens voice mails and emails I didn’t get a call back from the owner until I disputed my payment. I was told by service manager Jason on my second return visit “ my best corporate technician went through your truck front to back” turns out a $20 OPV valve was the issue. I get it an$20 valve replacement is not in 5 guys business model. The trac control light stayed on after my visit for preventative maintenance. 3 weeks ago in bad weather conditions my truck was totaled after I spun around and needed up in a ditch. Trac control issue? Maybe. Anyone else with similar stories. I known I won’t put you out of business but I can control what I can control. Everyone within a three foot radius hears about my experience if the topic comes up. All I wanted was 30 min with the new ownership to figure out a solution. Those involved in my experience Technician named Grant performed a front and rear differential change and transmission flush. Grant left my truck in 4x4 and the person who picked up my truck didn’t realize it until back innocean shores. Thanks Grant. I was told by Jason the service manager that he would be able to tell me exactly when 4x4 was turned on and off. After asking Jason a half dozen times for the results of of these scans his answer was your 2017 truck is too old and no results were available. xxx Jason. Fail Jason service manager. Tried to exploit my extended warranty but actually tried to have me do the dirty work. When I got my truck back to ocean shores trac lights were on check engine lights on and warning that transmission fluid was too hot. Truck would not drive. 5 guys wouldn’t even come and tow my truck back in for a third time to have it looked at. Fail. If any wants to hear more details contact me directly. I am never hard to find. Again this is my experience only. Please don’t try to convince me the auto industry has just all of a sudden become legit. I wish I was wrong about this a 1000 times I really really do. On the search for a new truck now. Any recommendation?

Outstanding customer service and an overall fantastic experience. I couldn't be more happy and pleased!!

Ripped me off for my trade in. Said it was only worth $300 and they sold it for $6,800

The team at 5star is incredibly friendly and professional. They always greet me with a smile and go the extra mile, like opening my car door! Service is always quick and efficient. Highly recommend!"

They are my go-to auto sales/service place. My lady 2 cars came from them. They do a great service job and have a comfortable wait room. Staff is friendly and knowledgeable.

This dealership advertises car rentals through Hertz located with them but it’s BIGUS!! Their website will reserve a vehicle AND take your credit card but when u arrive to pick up the vehicle they’ll tell u they don’t have any rentals available so u get to reschedule all your appointments, pay for another cab to take u back home, and then hassle with the credit card company to get your money back!!! This has happened to me twice now. I thought I’d give them another try since I was desperate and it has been a couple years since my last nightmare with them but nothing has changed. I’m not sure why they continue to advertise car rentals when clearly they do not have any vehicles but BE WARNED-they’re NOT legitimate and SHAME on them for FALSE ADVERTISING!!!!

I had really awesome service on my car this ast sat. It needed a tune up. The work was to cost $675.00 the service manager found I had some warranty. So he saved me $220.00. That was a nice needed cost. So thank you for that. And the service was fast. So happy holidays

Staff are helpful and honest. I felt that they are very knowledgable and friendly. They are also not pushy at all. Ask for Patrick Noll he'll hook you up.