Five Star Motors Inc.

We had the absolute best experience buying our 2017 Chevy Volt from the Five Star Chevy dealership in Aberdeen. We drove from Seattle & couldn’t have been happier - Justin and staff were so helpful which was so appreciated. Thank you! Kevin & Maria

Don’t get turkey’D this holiday season or ever by this organization. Service department thrives on exploiting your extended warranty. If they don’t seen an avenue for exploration you will get your vehicle back in worse condition so you have to come back. To put it simply America invented white collar crime and iLL Gotton Gains. Website comments were scrubbed at the beginning of October. I’ve gotten better service and professionalism from 5 guys burgers. Only my experience after I gave new ownership the benefit of my doubt. A solution could have been established, however the new ownership did not see the value in having a meeting face to face for only 30 min. In fact after leaving a dozens voice mails and emails I didn’t get a call back from the owner until I disputed my payment. I was told by service manager Jason on my second return visit “ my best corporate technician went through your truck front to back” turns out a $20 OPV valve was the issue. I get it an$20 valve replacement is not in 5 guys business model. The trac control light stayed on after my visit for preventative maintenance. 3 weeks ago in bad weather conditions my truck was totaled after I spun around and needed up in a ditch. Trac control issue? Maybe. Anyone else with similar stories. I known I won’t put you out of business but I can control what I can control. Everyone within a three foot radius hears about my experience if the topic comes up. All I wanted was 30 min with the new ownership to figure out a solution. Those involved in my experience Technician named Grant performed a front and rear differential change and transmission flush. Grant left my truck in 4x4 and the person who picked up my truck didn’t realize it until back innocean shores. Thanks Grant. I was told by Jason the service manager that he would be able to tell me exactly when 4x4 was turned on and off. After asking Jason a half dozen times for the results of of these scans his answer was your 2017 truck is too old and no results were available. xxx Jason. Fail Jason service manager. Tried to exploit my extended warranty but actually tried to have me do the dirty work. When I got my truck back to ocean shores trac lights were on check engine lights on and warning that transmission fluid was too hot. Truck would not drive. 5 guys wouldn’t even come and tow my truck back in for a third time to have it looked at. Fail. If any wants to hear more details contact me directly. I am never hard to find. Again this is my experience only. Please don’t try to convince me the auto industry has just all of a sudden become legit. I wish I was wrong about this a 1000 times I really really do. On the search for a new truck now. Any recommendation?

Outstanding customer service and an overall fantastic experience. I couldn't be more happy and pleased!!

Ripped me off for my trade in. Said it was only worth $300 and they sold it for $6,800

The team at 5star is incredibly friendly and professional. They always greet me with a smile and go the extra mile, like opening my car door! Service is always quick and efficient. Highly recommend!"

They are my go-to auto sales/service place. My lady 2 cars came from them. They do a great service job and have a comfortable wait room. Staff is friendly and knowledgeable.

This dealership advertises car rentals through Hertz located with them but it’s BIGUS!! Their website will reserve a vehicle AND take your credit card but when u arrive to pick up the vehicle they’ll tell u they don’t have any rentals available so u get to reschedule all your appointments, pay for another cab to take u back home, and then hassle with the credit card company to get your money back!!! This has happened to me twice now. I thought I’d give them another try since I was desperate and it has been a couple years since my last nightmare with them but nothing has changed. I’m not sure why they continue to advertise car rentals when clearly they do not have any vehicles but BE WARNED-they’re NOT legitimate and SHAME on them for FALSE ADVERTISING!!!!

I had really awesome service on my car this ast sat. It needed a tune up. The work was to cost $675.00 the service manager found I had some warranty. So he saved me $220.00. That was a nice needed cost. So thank you for that. And the service was fast. So happy holidays

Staff are helpful and honest. I felt that they are very knowledgable and friendly. They are also not pushy at all. Ask for Patrick Noll he'll hook you up.

I absolutely love the toyota I purchased and the sale went very well. My problem occurred while taking my car in for a DETAIL ( the word the salesman used) two days later. I had to leave my car and take their shuttle to work. I was told they would DETAIL and install the hitch from my old car.... End of the day came, I took the shuttle back to pick up my finished car...... No, that did not happen. First the technician, looked sheepish and proceeded to take me to find my salesman. They did not put on the hitch. Of course not, it would not fit. No call, no nothing. That was the start. Found salesman and he knew I was upset and avoided eye contact, rushing to "find where they parked my car". We found my car and he opened my trunk, showing me the old, dirty hitch that had been thrown in the back of my beautiful car with no paper or mat down under it. I was speechless at this point. He says yea it rained this morning thats what the spots are on the outside too. I really could not believe what I was seeing. The salesman could not get away from me fast enough. I asked him as he was walking away, if I would be refunded for the install that did not happen? He said oh yea that would come in the form of a check, and then walked away...... When I got home, I opened the trunk and preceded to see the scratches and scuffs left by the hitch being thrown in the back. I had also noticed a small paint chip on the drivers side door which was Not there when I purchased it or took it in that morning. I was the most upset I have ever been. This was just all together a shotty job from start to finish. The salesman should never have said the hitch could be installed without actually checking first. The salesman should never have said the car would be DETAILED, unless they were going to actually do that.... My husband has taking care of talking to the salesman from here on out. It is not our first or even second purchase through 5 star, but I would have to say from this experience it will be our last. So disappointed with the service all around. One good comment would be for the shuttle driver, he was a delight.