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We just purchased our 5th vehicle from Five Star..this was from the Toyota dealership. Matt was great as our salesman. No pressure, kept the car overnight, gave us a "out the door" quote for us to consider and worked with us to make the transaction simple. Told Matt that we would like a new set of tires before we make the transaction and without hesitation he made that happen. Our "Thanks" also to Steve and Allen for coming over to chat and to see how we were doing. Our purchase was quick and professional in all aspects. Great place with 5 STAR customer service. Thank You!
Caring, exceptional service and sales.
My experience with 5-Star Service is always consistent. I have been a customer for about 7 years. They have serviced my 2010 Cadillac SRX and kept her running like new, 163,900 miles so far. Purchased tires and accessory parts for my vehicle, always received quality “5-Star” service. The Service Department manager and staff are true professionals, thanks Victor, Steve, Jay and Brad, I can always count on your expertise in servicing my vehicle. The sales staff is also very professional and trustworthy. I highly recommend this dealership whether you require service or are purchasing a new or used vehicle.
More like One Star...
The short story: terrible customer service and questionable competence. Should rename themselves to "One Star Motors". Had a problem with our vehicle and was advised that the steering gear assembly needed to be replaced. The service department was unable to obtain the part, so they gave me the part number so I could search for it myself. In my search I found the part in less than 15 minutes, but noticed there was also a "power steering assist motor" listed so I contacted the service department to ask if I needed that part as well. The service manager, Victor, told me yes, I should go ahead and buy it. So we take our vehicle in for service and give them both the parts, but the motor doesn't get used because there was ALREADY a motor included as part of the steering gear assembly. I'm not a mechanic. There's no reason I should have known that. But that's something the service manager should have known before recommending I buy the part. Now I have a $500 part I can't return because that retailer won't allow returns of electronic components, even unused. Given that I was told YES, buy this part, and then it was not needed, the right thing to do would be for the service manager to take responsibility for erroneously making that recommendation and buy the part from me. Instead, he blame shifts and tells me I should have known the steering gear assembly already had the motor on it, and refuses any sort of accountability. Additionally, every time we have work done there, there's something new wrong with the vehicle when we get it back. This time, there's a "power assist reduced drive with care" message that comes up every time the vehicle is started, as well as some electrical malfunctions that were not occurring prior to the repair of the steering assembly. Last time, they messed up the TPMS system, which luckily discount tire was able to fix without issue. And good luck getting them to fix anything they messed up, because they won't take accountability for that either, it's always just a coincidence. Take your money literally anywhere else, this place is awful.
Never Fixed the Problem........Easier to Just Lie
2018 Buick Encore became difficult to start (in 2020) Check Engine Light came on. Took in ASAP for Service at Five Star Auto in Aberdeen, Washington. Told a new Battery was installed. Same problem persisted. Check Engine Light on again. Took in ASAP for Service. Was told the Check Engine Light CODE stated "Car needs to be Driven More". Increased the number of miles/days driven Problem persisted. Check Engine Light on again. Took in ASAP for Service. Same response. This scenario went on for almost a YEAR. As I substantially increased the number of miles/days driven (18 to 20 miles every other day) the Service Rep then told me that if I did not feel like driving to let my car run in the driveway for at least an hour daily or every other day because the battery had a lot of electronics it was responsible for and my car was getting old. Sorry but I am not that STUPID and did not follow that really bad advice. Within 5 days, of my last visit, the problem returned and Check Engine Light back on. Took my Car ASAP to Titus in Olympia, Washington (Apr 2021). PROBLEM FOUND. BAD BATTERY CABLE. This problem should have been found the 1st time or at a bare minimum the 2nd time. I was repeatedly lied to and was made to feel the problem was my fault. Oh and there is no Check Engine Light Code that states "Car Needs to be Driven More" .
Rebecca, it is disappointing that you did not receive the 5 star experience we strive to give all of our customers. When you have a moment please reach out to me directly to discuss in hope to make sure it doesn't happen again. Regards, Allen Erickson - General Manager - firstname.lastname@example.org
Warranty check service
I would give a ten for service at five star very pleased with my new car salesman was very helpful I would recommend people an I have done so to buy a car from five star car dealers
Thanks for the great review Patricia!
Great Service, quick and reliable!
The folks at Five Star have always been keen on service! Great Job and thanks to the ENTIRE TEAM! Such a great contribution to our community!
Glad we could get you taken care of Barb!
Treated me like family and I got what I wanted!
My wife and I contacted Five Star Toyota to see if we could lease a car for my business. I was a little nervous about going to a dealership because many of my experiences have been negative. I was pleasantly surprised. We made an appointment with Allen and when we showed up there was a car warmed up and ready to test drive within my specifications & price range. He handed us over to Tim Costner, who joined us for the test drive. He answered all our questions and gave us a few options to consider. It was at that point I was waiting for the extra charges and uncomfortable up-selling. It never happened. He was relaxed, knowledgable and fun to talk with. We finally agreed on a price and the paperwork began. Mark Schlott took over and brought us into his office and explained the lease to us, the charges and showed us where to sign the documents. He was also very pleasant to work with. We went to make the down payment and again I was waiting for hidden charges, but nope, we paid exactly what we had agreed on. WOW! I drove off the lot with a brand new 2019 Toyota Corolla, only 8 miles on it. It was a great experience all around. I highly reccomend Five Star Toyota, quality folks, not pushy, but there to get me the best deal for what I needed. Moyer Multi Media LLC is thrilled to have a dealership in town like this! Thanks Rich Hartman and crew for making it a truly awesome experience.
this is our third vehicle purchase in the last few years. Mitch our salesman treats us with awesome respect and understands our urgency when there is any issue. Jeremy the service manager takes the time to remove himself from desk duties and go with you to your vehicle to discuss any issue no matter how big or small. everyone here treats you with respect and a smile. come see for yourself.
Thank you Steve and Barbara!
I am a single woman buying my first car in a decade. I was treated with utmost respect. They sold me a quality car at a fair price. Thanks to a) it is a Camry and b) their excellent mechanics, this car will live forever.
Enjoy your Toyota Camry Nikki!
Job well done!
Very friendly bunch of fellas. Meet me at my vehicle,to open my door, never kept me waiting. Service was quick and thorough. Ryan Kohlmeier explained my bill and offered to set up next appointment up to 6 mos in advance.
Thanks for the great review Leslie!