AutoNation Audi Volkswagen Spokane

I greatly appreciate the customer service at this dealership. My service writer Theresa is very accommodating.

We purchased a brand new Audi three years ago from Audi Spokane. Included with the purchase was an Audi extended warranty and gap insurance. We decided... to trade our Audi in for a Volkswagen as we wanted to have access to a service department in our town rather than driving 4 hours to get it serviced. It has been two months and numerous unanswered emails and unreturned calls trying to get a refund for the extended warranty and gap insurance. I emailed all the necessary documentation as well. In light of COVID I have been patient. However, two months of no response is unacceptable and unprofessional.

I recently purchased a vehicle from Brian G at Autonation VW. Never have I experienced such a hassle-free, efficient and professional process when car... shopping. Knowing my limits, Brian and his sales team/management knew exactly where to direct my attention, with no pressure to "sell me more." The entire process, after making contact, was completed in less 2.5 hours. I've never had such a clean, professional and stress-free buying experience, and look forward to referring friends and family. I will continue support Autonation VW and the Autonation team for all future vehicle purchases.

I was pretty impressed with my overall experience on buying my fairly new car.

The service department was friendly and courteous, and kept me informed throughout the day.

I purchased a used vehicle from AutoNation Volkswagen that I found advertised on CarFax.com. I told them I'd like to come by for a test drive and they... had the vehicle upfront and warming up when I arrived. The salesman was very pleasant and was not pushy. I traded my vehicle in with them and I felt their offer was a bit low considering the condition of my vehicle. I asked them for an adjustment and they refused to negotiate (said they could get fired). This wouldn't normally be a problem for me, but I was not happy that they only gave me 1 key fob for the vehicle I was buying, when I gave them 2 key fobs for mine. When I traded my vehicle in they gave me $3,951; less than a week later they sold my vehicle for $7,952. The very least they could've done was given me a spare key fob for the vehicle they sold me! The finance guy was an entire different experience. Be prepared to refuse all the extra warranty protection he tries to sell you. He started off with the "Preferred" Protection Plan at $3,371, but that price kept dropping each time I told him no, I'm not interested. By the time he gave me the last offer it was less than $1,000. I told my salesman that I didn't want to screw around when I came in to sign papers; I specifically asked that they have everything ready for me to sign when I arrived for my appointment. I already had my financing in place and I just wanted to come in, sign papers, turn over my vehicle, pick up my new vehicle and be on my way. Well that didn't happen. I spent almost 2 hours waiting on who knows what before the finance guy could be bothered with seeing me (remember, I did have an appointment). He seemed particularly bothered when I specifically told him I wanted my middle initial on all the documents. Needless to say he wasn't going to make that happen. His reasoning was that there was a risk that they could get it wrong, or make a mistake. I've never heard of such BS. This guy came off as very arrogant and not customer oriented. Definitely not a people person. So after an hour with him and 2 hours waiting for him, I wasted almost 3 hours of my day after SPECIFICALLY requesting everything be ready when I arrive for my appointment. Bottom line, I'm happy with my new vehicle but I was not happy with the buying experience. They obviously have a high incentive to sell additional warranties and frighten people into buying them. I would not recommend AutoNation.

I had to call from a parking lot with two German Shepherds in my car and no way to get the car in reverse or drive. The service department walked me through... my situation and even put one of the service estimators on the phone with me to get me home. They then ordered my part the day I called and authorized them to and had me back in my car in 3 days.

The guy who did my oil change spilled oil everywhere and my car stinks like crazy burning that oil off now. Smoke - burnt smell- the whole works. And all... I got offered was ?to wash it off?. Get experienced workers please.

The entire process from scheduling the appointment, to picking my car up was a quick, easy experience. Having a busy schedule, that is very important to... me. I don't have a lot of extra time to wait around, and I appreciate the fact it wasn't a problem.

I?m extremely glad by the service rendered. Paul, who was my service advisor was super helpful and always informed me the status each time I inquired about... it. Even though it took long to repair the car, I?m happy with the outcome