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MANAGER","emailTxt":"HHARRIS@DARCAS.COM","combinedEmpAvgRatingNbr":4.3,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":401,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":52973,"personPtyId":38706170,"firstName":"David","lastName":"Konstandinidis","titleText":"Service Director","emailTxt":"davek@DARCARS.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/users/garruda/6dc492cc-c0ee-44e4-8fac-9e7ec4c8dc89.jpg","drDealerId":401,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":170362,"firstName":"Bobby","lastName":"Ward","titleText":"Assistant Service 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At DARCARS Automotive Group, our goal is to take customer service to a whole new level. We don't want you to be just sat
...
isfied. We want you to love every aspect of your interaction with us... From sales and financing to parts and service and all touch points in between. We realize that we cannot use our own yardstick to judge our success. Rather it is your overall experience, and the enjoyment it brings, that will determine whether we have reached our goals. With that in mind, we hope you're ready to become one of the very happy people who call themselves a DARCARS customer.
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Reviews
4.6 out of 54.6
212 lifetime reviews.
Includes reviews
of DARCARS 355 Toyota Rockville
from DealerRater.com
A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
I own a 2010 Highlander that I bought new at 355 Toyota. David's outstanding service always makes it a pleasure to bring my truck in for service. My husband... and I always bragg about the service we receive from David and his team.We look forward to purchasing a new Toyota because of the great service David provides us. Thank you, Susan Manzi
5.0 out of 5
Customer Service
5.0 out of 5
Quality of Repair
5.0 out of 5
Friendliness
5.0 out of 5
Pricing
5.0 out of 5
Overall Experience
Does
recommend this dealer
Came in for
service or repair
0 people out of
0 found this review helpful. Did you?
Good customer service. They know what they are doing . They make sure u leave with a vehicle . I love the car . I had a wonderful experience at the dealership...
5.0 out of 5
Customer Service
5.0 out of 5
Quality of Repair
5.0 out of 5
Friendliness
5.0 out of 5
Pricing
5.0 out of 5
Overall Experience
Does
recommend this dealer
0 people out of
0 found this review helpful. Did you?
Saw a car, bought a car; overall a great experience. I did my research on the net and found a few cars I wanted. Most turned out to junk, but theirs was... in great condition. Usual stuff from used car dealer: We're losing money at that price, you really want it, your wife likes, etc. But they went down on price anyway. My wife did a great job telling them its not really the color she likes :) What really got them was showing them a "better" car price (even though it didn't have the options nad had repaired damage).
5.0 out of 5
Customer Service
Not Applicable
Quality of Repair
5.0 out of 5
Overall Facilities
3.0 out of 5
Buying Process
Does
recommend this dealer
Shopped for a
used car
Did
make a purchase
1 people out of
1 found this review helpful. Did you?
Amazing service and care. He was patient and understanding. He went above and beyond to make sure we got the car we wanted, from entering the dealership... to having him even setup the cars Bluetooth. He made sure we were comfortable with every decision we made before proceeding with sale.
5.0 out of 5
Customer Service
5.0 out of 5
Quality of Repair
5.0 out of 5
Friendliness
5.0 out of 5
Pricing
5.0 out of 5
Overall Experience
Does
recommend this dealer
0 people out of
0 found this review helpful. Did you?
DARCARS 355 Toyota
Wonderful! Thank you for the feedback and congratulations on your new car!
Mr. Mejia was excellent. He took the time to listen to what exactly I was looking for and helped me through out the whole process. He was very knowledgeable... with all the questions I had regarding vehicles and help with finance.Very pleasant person to work with, I will definitely be recommending everyone to Mr.Mejia and his team.
5.0 out of 5
Customer Service
5.0 out of 5
Quality of Repair
5.0 out of 5
Friendliness
5.0 out of 5
Pricing
5.0 out of 5
Overall Experience
Does
recommend this dealer
0 people out of
0 found this review helpful. Did you?
DARCARS 355 Toyota
Thank you so much! We appreciate your business. Enjoy your new car!
First to arrive service dept. But spent/waited over two hours for job that only took 15 minutes to complete. Was first told service was covered by warranty... (platinum coverage) then was informed an hour later that the warranty does not cover the job. In the end paid a total of $189 for parts and labor: (parts $96 and labor $93. Not satisfied for providing me wrong information and then charging labor that only took 15 minutes.
2.0 out of 5
Customer Service
Not Applicable
Quality of Repair
2.0 out of 5
Friendliness
1.0 out of 5
Pricing
2.0 out of 5
Overall Experience
Does not
recommend this dealer
Came in for
service or repair
0 people out of
0 found this review helpful. Did you?
DARCARS 355 Toyota
We are sorry that this was your experience. We will share this review with the service team to see what may have happened. Thank you for your feedba...ck.
I have known your service center manager, Bobby Ward for more than ten years. He always provides good services. I am very satisfied with the services... he gave me yesterday. Thanks!
5.0 out of 5
Customer Service
5.0 out of 5
Quality of Repair
5.0 out of 5
Friendliness
5.0 out of 5
Pricing
5.0 out of 5
Overall Experience
Does
recommend this dealer
Came in for
service or repair
0 people out of
0 found this review helpful. Did you?
DARCARS 355 Toyota
Thank you for your repeat business and for recognizing Bobby!
Mr.Harris was courteous ,displayed professional attitude,and very knowledgeable.Most of all , he is very honest. After completion of service , he took... time to clearly explain the work performed.
5.0 out of 5
Customer Service
5.0 out of 5
Quality of Repair
5.0 out of 5
Friendliness
3.0 out of 5
Pricing
5.0 out of 5
Overall Experience
Does
recommend this dealer
Came in for
service or repair
0 people out of
0 found this review helpful. Did you?
Nick greeted me as soon as he saw me in the waiting line. He was very professional and walked me through exactly what I could expect during my servicing,... both in the work to be completed and the price. If you need something serviced on your Toyota, Nick is your guy!
5.0 out of 5
Customer Service
5.0 out of 5
Quality of Repair
5.0 out of 5
Friendliness
5.0 out of 5
Pricing
5.0 out of 5
Overall Experience
Does
recommend this dealer
Came in for
service or repair
0 people out of
0 found this review helpful. Did you?