DARCARS Chrysler Jeep Waldorf

I purchased a vehicle from this dealership, assuming it was ready for sale since it was on the lot. However, they sold me the car without completing the required Maryland state inspection. This created a potentially dangerous situation and caused significant inconvenience to my life. While I was on vacation, I received calls requesting that I bring the car back for inspection. This disrupted my personal time, and I had to take time off work to resolve the issue—something that should not have happened in the first place. The staff showed little to no remorse for their serious oversight, treating the matter casually and brushing it off as unimportant. To make matters worse, they have a hidden optional fee for a sales commission, so be cautious when purchasing from them—they may try to sneak extra charges. I strongly advise against financing through them as well. My experience was incredibly stressful and took away all the excitement of buying a new car. After working so hard to purchase a vehicle, this situation caused me immense anxiety and disappointment. The dealership’s lack of accountability and professionalism left a lasting negative impression. I cannot recommend this place to anyone.

Just a typical leach adding nearly $7,000 to the cost of the car. Some $3,000 for yearly detailing, no thanks. A commission fee, while I didn't deal with a single sales person, and more fluff in "processing" fees..in other words, type a few words into a computer and it does the rest. I don't deal dealers who look to take advantage of the consumer, especially admist outrageous inflation aand the worst economy in years. Go overcharge someone else.

We have been buying our jeeps and getting them maintained at the Waldorf Chrysler Jeep, Waldorf, MD for over 35 years. We could always count on them to be honest, reliable and most attentive to our needs. The service department, specially Kenny and Jimmy, are most knowledgeable and helpful in answering questions. Recently, Kenny had to make an arrangement for our transportation to go back and forth between our home and the dealer's, so we didn't have to wait there all day for our emission recall, They sure know how to make our repairs painless. Often, we stopped by for minor repairs and questions. They were always more than happy to help us. Buying a Jeep is one thing, but to service a Jeep is far more important than just buying one. We value their business and opinions.

Staff was extremely helpful. They worked with me a found the exact vehicle i was looking for. Easiest Çar purchase I ever made.

Staff was extremely helpful, flexible, and knowledgeable which made for a great and easy experience! Big thanks to Kyle!

Make sure to get written quotes. Kenny gave me a verbal quote of 2300 dollars for a repair, 1900 dollar part, 400 labor. Went to pick it up, lo and behold, an extra 600 bucks in labor magically tacked on. "Well that's what I wrote down here." Cool, man, I can write down whatever while I talk on the phone too. Total clown show. Absolutely my fault for not getting a written quote, but total dishonesty. Insist on one by e-mail, because i dropped it off for diagnosis, and got the quote by phone almost a week later. Couple this with being told to bring the car in on a friday, and then when we get there "i cant even diagnose this for a week, why would you bring it in." Well, because you told us we could bring it in that day only 45 minutes earlier. When I called just today for an update on the repair with promise it would be done this afternoon, my call was mysteriously dropped after being transferred by the kind receptionist not once, but twice. Would not recommend getting anything service here without getting it in writing. Straight thievery and terrible service. I can't speak to their sales department, and their receptionist was lovely. Their service department is a disheveled bag of hammered booty hole. A festering, putrid blister on the hiney of the otherwise noble profession of automobile repair. I would not reccomend this place in regards to their service department. In 20 years of car ownership, I have never experienced anything like this.

My sales person Dylan was Phenomenal! This dealership is amazing from my sales person Dylan to the Sales manager Michael(Mike) to the Finance manager Tim, they were very patient with me and I would totally come back to buy a vehicle from this dealership they beat the interest rate that Navy Fed gave me and the overall purchase was amazing! They treated me like a family member and Dylan greeted me he ensured me that he would do everything to make my buying experience AMAZING AND FUN!

Absolutely the best service! I love my jeep! Staff was very friendly. I have Nothing but good things to say about my experience at Darcars!

Everyone at the dealership was friendly and helpful. The buying process was smooth with no problems. Dylan was an easy to work with and Mike was very informative and helpful during the process.

The staff and management was superb. It was a seamless experience. They ensured all details were explained.