DARCARS Chrysler Jeep Waldorf

3.0 out of 5 3.0

Reviews

3.0 out of 5 3.0
13 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    May 27, 2020

    Purchased my first brand-new vehicle in 10 years here in late January because the ones I had were junk. I am a former auto salesman and have owned quite... a few cars over the years, so I went in expecting the late winter sales pitch. I was also expecting to be shoehorned into a vehicle I know I wouldn't be happy with and a price I would regret paying. I had my target vehicles - both realistic and extremely hopeful. I met the salesman - Carlos - out in the lot and while looking around, I explained what I wanted - and what I didn't want. I was shown several options and took a few test drives before settling on the one that had the most features I desired. Now it was down to price. Suffice it to say, I didn't pay close to MSRP - no lie - and it was all using their dealer discounts and FCA incentives. In the end, I purchased my uniquely colored 2020 Cherokee 4X4 and am extremely satisfied with its looks, ride, options and capabilities. Only regret is getting the base engine. Yes, it was the least expensive of the engine options and it gets reasonable gas mileage for a 4wd rig, but it doesn't feel right to me.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for taking your time to leave us your review of our dealership. Congratulations on your new Jeep! We look forward to seeing you again soon.... DARCARS Customer Relations

  • 1.0 out of 5
    April 7, 2020

    If I could give them a minus 5 Stars I would. On March 31 2020 I purchased what I thought was a new 2019 jeep grand limited that had 48 miles. My husband... got to the dealership while they were cleaning the car. My husband as several questions on items that he thought were unusual on a new car. Dust in the inside which the sales rep Frank started it was probably from wax when they cleaned it. Also some little scratches where Frank also dismissed by saying you could buff that out. I felt he was honest. Well that was my big mistake. It wasnt till we got it home that my husband said something here is fishy and decided to run a carfax and we found out the jeep had been in an accident. I was just devastated, I couldn't believe it. That information was never disclosed to us. NEVER and I was there for several hours. Well needless to say we went back got our money back and went to koons in tysons corner who were wonderful to work with. I want to warn all of you. If you want a car from this place RUN A CARFAX even if it's new. I have also reported them to darcars corporation. Just do sad that they could try to get away with something like this.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Dear Alexis, Thank you for bringing this to our attention. We take your feedback very seriously and would like the opportunity to speak with you abo...ut what happened. If you're open to discussing this further, please call us at 800-327-2277 or email us at customerrelations@darcars.com. We would love to make things right if you give us another chance. DARCARS Customer Relations

  • 1.0 out of 5
    May 4, 2014

    All I have too say is to stay away from this dealership. The floor manager , I beleive is name is Saee is a crook and should be fired. Sales consultants... are not rained and have no clue what they are doing or selling. Waste of time and effort.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    November 14, 2013

    One night I found a 2010 Chrysler Town & Country on Cars.com and submitted my info. At 7:30 the next morning John Z. from Darcars called me and set up... an appointment. Upon arrival the selected car was prepped and ready for a test drive. John Z and the rest of the Darcars staff were all very pleasant and helpful. I was shown a couple of other 2010 Chrysler Town & Country minivans for comparison, and ended up buying one of the others. It had just been traded in and was not prepped for sale. But in a very short time Darcars cleaned it, prepped it, and got it's Maryland state inspection; we did the paperwork and I drove it home. Darcars took my old Nissan van as a trade-in, which was very convenient for me. Overall a pleasant experience.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 13, 2013

    I recently inquired about a vehicle at this dealership. After making my appointment to come test drive the car, I arrived to see that no steps had been... taken to clean the car. It was an absolute mess. There was dirt crusted on the car under the roof racks and in the sunroof. The inside was a mess as well with grease on the dash and steering wheel. In addition to the poor condition of the car, the customer service was horrible. Completely horrible. I did not feel welcomed and was not treated with courtesy. It was if I was inconveniencing them by asking questions. I consider the visit to the dealer a complete waste of my time. I will never return to this dealer.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    August 13, 2013

    I recently inquired about a vehicle at this dealership. After making my appointment to come test drive the car, I arrived to see that no steps had been... taken to clean the car. It was an absolute mess. There was dirt crusted on the car under the roof racks and in the sunroof. The inside was a mess as well with grease on the dash and steering wheel. In addition to the poor condition of the car, the customer service was horrible. Completely horrible. I did not feel welcomed and was not treated with courtesy. It was if I was inconveniencing them by asking questions. I consider the visit to the dealer a complete waste of my time. I will never return to this dealer.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    August 12, 2013

    I was looking to get back in an SUV I currently owned a 2010 Camaro SS and even though it was a fun car and very fast the gas mileage sucked and I had... no room to fit my friends. So I looked through Cars.com and saw an SUV I immediately liked. I emailed Frank Mitchum with Darcars in Waldorf to see if it was still available and within a couple hours he replied and said it was. Even though I was not available to get there to check it out til that weekend he assured me if anything came up he would let me know. He even sent me an appointment reminder the day before letting me know we were still on for our appointment. When I got there I test drove it, made the deal and did all the financing within a few hours! The fastest car buying experience of my life.Which was great cause it was a Saturday and I was able to get in and get out and enjoy the rest of my day!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 11, 2012

    We found a great used vehicle on Cars.com at this dealership and contacted the sales team to learn more. Though we made it clear we couldn't come to see... the vehicle for a few days, we were told on the phone that it would be held for us until the time we agreed on. The day before our appointment, we called back to confirm and were told everything was fine; 3 hours later the sales rep called back to say the vehicle had been sold. Poor customer service and very poor communication with customers. We won't be buying from this dealership.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    December 10, 2011

    Only disappointment was their ad said this 2007 had a moon roof ( which I what I really wanted as I was trading in a Convertible Mustang.. Got their, no... moon roof... Although disappointed, I did purchase and love it! My salesman, Michael was the most professional young man I have ever met...

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    December 3, 2011

    The folks at DARCARS Jeep/Chrysler were very nice and pleasant to work with. The salesman himself was extremely honest and helpful. The manager took a... few hundred bucks off the price for water in a tail light, which I thought was very good. Two things that I didn't like were the run around from the finance guy when I went to make the purchase. He quoted me a 4% rate (not bad), and gave me some other quotes for warranty coverage. After I balked, he changed his mind and lowered the quotes. But that's typical in used car sales. The other annoyance was the fact that they were not upfront about the type of warranty and who accepted it (they stated it was accepted everywhere no questions asked, but several mechanics and dealers disagreed). The warranty coverage is not their fault though. But a big plus was that they called the previous owner of the vehicle to locate a missing item, and that saved me several hundred bucks in replacement cost. Bottom line: a great deal (below blue book private party) on a great car, with friendly service! Beware of the warranty coverage.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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